Clay Subaru
Norwood, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Rear hatch door release button broke My 2011 Tribeca has 140k miles on it, I typically get my oil changed elsewhere as well as any normal repairs. My rear hatch button became unresponsive My 2011 Tribeca has 140k miles on it, I typically get my oil changed elsewhere as well as any normal repairs. My rear hatch button became unresponsive a few weeks back and this seemed like a fairly straightforward issue, but not so. It’s a 1.5 hr + repair to the tune of $350+. I diagnosed the issue in advance AND pre-ordered the part so it would be on sight for the scheduled repair. 30 min into the appointment the service rep tells me there will be a $120 diagnostic fee, as they can’t confirm the issue so just run a diagnostic. But don’t worry it’ll be ferried to my bill if so the repair with them. Comes back out 15 min later (we are now at 45 min, simply to confirm the rear hatch doesn’t open) to let me know I have an exhaust issue. I know about this, as I have 3 check engine lights on currently, no I don’t want assistance I’ve got a guy that only does exhaust work and he does it cheap and fast and it’s a failed catalytic converters that I’m putting off repairing. 45 min after that I get my bill - broken button, $372, $250+ was the labor (remember it took 45 min + to confirm my hypothesis that the button in fact DID stop working.) so all in all about what I get at every appointment. I got my car repaired as requested but left feeling just a little bit like they ripped me off with longer than necessary diagnostics for a relatively straightforward issue. More
Great Experience at Clay Subaru Everyone we worked with at Clay Subaru was so helpful and nice, we had a great experience! Joe was very knowledgeable about all the new features on ou Everyone we worked with at Clay Subaru was so helpful and nice, we had a great experience! Joe was very knowledgeable about all the new features on our Outback and made sure we knew all of our options. More
Our First Subaru Our experience with our first Subaru has been great!! After a recommendation from a friend we decided to take a look. Great decision as the entire ex Our experience with our first Subaru has been great!! After a recommendation from a friend we decided to take a look. Great decision as the entire experience was so easy and we now have a two week old car that feels safe, looks snappy and is so comfortable to drive. Tony was extremely helpful and really walked us through the entire process. He made our decision easy. More
We are dealing with John for a long time very happy . A very good group of people . Always ready to help special seniors. We were with different shops Before did not have any luck. Since met John Malloc A very good group of people . Always ready to help special seniors. We were with different shops Before did not have any luck. Since met John Malloch we do not go anywhere else. Thx. More
Prompt and efficient Discovered a/c in car not working on a 93 degree day. Made appointment online for next day. I was seen on time, told it would take about 2 hours, an Discovered a/c in car not working on a 93 degree day. Made appointment online for next day. I was seen on time, told it would take about 2 hours, and left a satisfied customer within the 2 hour timeframe. More
Routine Service High marks - on time, friendly, informative and easy. Worth the few extra miles I drive. Highly recommend. And really appreciate the car wash. High marks - on time, friendly, informative and easy. Worth the few extra miles I drive. Highly recommend. And really appreciate the car wash. Thank you! More
Dave Lombardi is my hero at Clay Subaru! Dave helped me into the perfect fit vehicle! 2018 Leased Subaru Crosstrek!! It's style is great and Color is exactly what I wanted! Dave's knowledg Dave helped me into the perfect fit vehicle! 2018 Leased Subaru Crosstrek!! It's style is great and Color is exactly what I wanted! Dave's knowledge of vehicle and pairing that with my needs was super. I am bringing friends to meet him so he can help them find the best fit too! Thanks HELYN More
Exceptional! Joe was very knowledgeable and explained our difference options ; leasing another vehicle or purchasing our lease car. We decide with Joe help to pur Joe was very knowledgeable and explained our difference options ; leasing another vehicle or purchasing our lease car. We decide with Joe help to purchase. Thank you More
Great Service Dept. I love the service department here... I've been going there since 1995 and from the Service Manager to the Technicians... they've always treated me a I love the service department here... I've been going there since 1995 and from the Service Manager to the Technicians... they've always treated me and my Subaru like family... More
Repeat customer This is our 2nd purchase from this dealership. They were very accommodating, worked with us on our trade in issues, and stayed after the dealership cl This is our 2nd purchase from this dealership. They were very accommodating, worked with us on our trade in issues, and stayed after the dealership closed to complete the paperwork. The registration and inspection process a couple of days later went very smoothly as well, completing an unscheduled inspection on a busy day in a very short time. More


