Clay Subaru - Service Center

Great efficient service My car was finished 15 minutes early! Too bad the employees aren’t welcome to the cookies. Love the water and coffee. Wished I femembered the ex My car was finished 15 minutes early! Too bad the employees aren’t welcome to the cookies. Love the water and coffee. Wished I femembered the exact problem with the Bluetooth. More

Fixed right the first time on time. I brought my Outback in for a recall and routine service. Getting a convenient early appointment was easy and I also had an issue I wanted checked I brought my Outback in for a recall and routine service. Getting a convenient early appointment was easy and I also had an issue I wanted checked out Robert, the service consultant, was attentive and assured me I'd be contacted with a diagnosis. I knew the car would need to be there for a couple of hours and the staff provided me with a quick ride home. The call came as promised followed by another call to let me know repairs were completed, ahead of schedule and cost, It's great that Clay Subaru has service discount coupons readily available on line and they are gladly accepted. Excellent visit and communication. My almost 9 year old Outback now performs just like it should. More

Service everybody in the service department is Great John has helped me out many times everybody else is great also I enjoy going there quick in on time if everybody in the service department is Great John has helped me out many times everybody else is great also I enjoy going there quick in on time if not they’ll let you know More

Great timing and coordination of auto repair My car while under warranty needed a new engine and clay Subaru couldn't have been better! From the diagnostic work to coordinating and scheduling th My car while under warranty needed a new engine and clay Subaru couldn't have been better! From the diagnostic work to coordinating and scheduling the repair to providing a loaner vehicle to communicating with me daily to completing the job in 5 days I could not have been more pleased. The service team has definitely improved their communication and commitment to customer satisfaction!!! More

Service Had inspection, wire reconnected under seat, oil change and wipers replaced. I was pleased with the work. Don't recall the names of the service perso Had inspection, wire reconnected under seat, oil change and wipers replaced. I was pleased with the work. Don't recall the names of the service person I interacted with but I was pleased with him. Polite, professional. More

Headlight replacement Headlight needed to be replaced, came in without an appointment, greeted well and it was completed within a very reasonable amount of time..I have al Headlight needed to be replaced, came in without an appointment, greeted well and it was completed within a very reasonable amount of time..I have always been very Happy and appreciative of the friendliness and professionalism shown at the visits in Norwood..keep up the great work..sorry I do not recall names very well.. More

Clay is Best of Class Dealership Clay goes beyond my expectations. They do things to make you happy that you don't expect. Great service, everyone from the top down helpful. Clay goes beyond my expectations. They do things to make you happy that you don't expect. Great service, everyone from the top down helpful. More

Recent service visit @ Clay Subarupqq Quick and quality service from polite and knowledgeable people Thanks for the free rental I will be back Also although Fitzroy just came over fr Quick and quality service from polite and knowledgeable people Thanks for the free rental I will be back Also although Fitzroy just came over from Nissan, he will prove to be a great asset to Clay Subaru. More

Service was quick, but no car wash? This was the first time I brought my 2018 Outback in for a service call. All that was needed was an oil change, but I asked if they could wash and vac This was the first time I brought my 2018 Outback in for a service call. All that was needed was an oil change, but I asked if they could wash and vacuum the car as well. The service rep gave me a inquisitive look and told me this would take an extra 1.5 hours and cost me $35. I was shocked that a complimentary wash and quick interior vacuum are not part of the customer service approach to cars brought in for service. My other car is a Toyota Highlander, and every time I bring this into Prime Toyota, these services are provided without hesitation nor inquiry. Otherwise, the service was quick and effective. More

Too many surveys! Yes, I had a very good service experience (oil change and air bag recall) and John was excellent as usual. This is about the third survey request I'v Yes, I had a very good service experience (oil change and air bag recall) and John was excellent as usual. This is about the third survey request I've received for this one visit. Please, no more surveys! More