Clear Lake INFINITI

Purchase OMG , after loosing my husband is October 2014. Trusting people when making large purchases is scary. A friend at work referred me to Clear Lake Infin OMG , after loosing my husband is October 2014. Trusting people when making large purchases is scary. A friend at work referred me to Clear Lake Infiniti to look at a QX60. When I arrived Friday , atmosphere was so professional , my sales agent Derrick Moss was a honest , patient guy. The General Manager was also helpful . They never seem to rush or talk down to me. I purchased my vehicle Saturday 4/18/15 , 2015 QX60. I loved the service provided to me and my family by everyone there , it was a awesome experience and I know my husband was looking down from heaven knowing I was honestly taken care of. Diana :) More

Repeat buyer! I bought a Certified Preowned G 37 a couple of years ago and was very , VERY happy with the sales staff and service department. The car is fantastic a I bought a Certified Preowned G 37 a couple of years ago and was very , VERY happy with the sales staff and service department. The car is fantastic and a great value too so I decided to bring a friend to the lot to look for a car for her. Zaman greeted us and was very friendly and professional. It turns out they had a similar G 37 with fewer miles and nicer package and I ended up swapping rides! Fair prices, friendly staff and service under the leadership of Mr Jeff Stone is why I will be coming back again and again! SMP More

I have been beyond pleased with everything from purchasing a car to customer service afterwards. Rob Halik was AWESOME and sincerely wanted to make sure I was and AM completely satisfied with my In purchasing a car to customer service afterwards. Rob Halik was AWESOME and sincerely wanted to make sure I was and AM completely satisfied with my Infiniti G37 (which I LOVE). He has addressed every single issue or question I have, even after my purchase. I just call him anytime I have a question regarding my car, and he's such a sweetheart... Doesn't seem to annoy him. By far, this is the best experience I have ever had in purchasing a car and I am not exaggerating. Buy from Clearlake Infiniti and you won't be disappointed! Thanks Rob and thank you Clearlake Infiniti!!! More

I am writing this review becauseI have just completed a very gratifying used car purchase experience at Clear Lake Infiniti. I was greeted by Mr. Jeff Stone, Internet Manager, who was very accommodating very gratifying used car purchase experience at Clear Lake Infiniti. I was greeted by Mr. Jeff Stone, Internet Manager, who was very accommodating and helpful. Mr. Stone guided me through the dealerships pre-owned inventory, sharing unique insights about each car I showed interest in. He was extremely knowledgeable about each car, even those that were not from the Nissan Corporation. Once, I narrowed my choices, I dealt with Mr. Stone exclusively and he guided me, step by step, once I decided to purchase a pre-owned Lexus. Mr. Stone was straight forward about the cars I reviewed, and very thorough yet caring as I completed the purchase. I highly recommend Jeff Stone and Clear Lake Infiniti to anyone wishing to purchase a car. Byron N. Rimm More

My wife purchased an Infiniti G35 from Clear Lake Infiniti before we were married. She always loved the car and plans on keeping it for a long time. Knowing that fact and now that we are married I Infiniti before we were married. She always loved the car and plans on keeping it for a long time. Knowing that fact and now that we are married I figured it was time to step up and make sure it was getting the proper servicing it requires. So I took it in for a transmission flush at Clear Lake Infiniti as well as a brake job. I mentioned that it had not been flushed since I have been with my wife, and that it needed to be done. The service tech leaves to get me a price on the brake job and comes back with it and informs me that they will not do a transmission service on our car. Through my jaw dropping baffledness I ask why? He responds that they do not want to be responsible for it. Im still not sure what that means. I then asked what he recommends I do and he advised me to take it somewhere else. I laughed a bit and informed him that we bought the car there, that we were currently looking at their SUV's there, and that it is a dealership and they should have no problem working on their own products, all to no avail. So I balled up his $700+ brake job quote, gave him a smirk and walked out. Now we are shopping Lexus SUV's. Note: the car is all stock, has 70,000 miles on it, and was bought at Clear Lake Infiniti. Ridiculous. Never have I heard such absurdness. More

I have just purchased the second consecutive Infiniti from Justin Galbraith, my salesman from Clear Lake Infiniti, and I couldn't be happier with any aspect of my experience. He knows his product to the from Justin Galbraith, my salesman from Clear Lake Infiniti, and I couldn't be happier with any aspect of my experience. He knows his product to the finest detail and does a fantastic job of finding the right vehicle for my preferences. I've found their service department to be overly-accomodating; they are constantly exceeding my expectations of how willing they are to go the extra mile to keep me as a future customer. Sam Alhalaby (the service manager) runs a tight ship and rarely fails to greet me by my first name every time I visit. I recommend Clear Lake Infiniti to everyone and look forward to years of fantastic driving experiences with a staff that is anxious to assist me whenever I need them. More

I purchased a car from this dealership in 2004 and have taken it in for major service milestones ever since. I have always been treated courteously, offered a loaner car, had issues explained to me and ne taken it in for major service milestones ever since. I have always been treated courteously, offered a loaner car, had issues explained to me and never felt pressured to have extra service jobs performed on my car. The service reps are polite and have contacted me in a timely manner. All together, this dealership is a pleasure to work with and I recommend them to my friends. More

Purchased 2005 FX35 from this dealership and have had my car serviced (recalls & oil/std.maintainence) there and have been treated fairly. Loaner cars when necessary w/o any of the usual headaches associate car serviced (recalls & oil/std.maintainence) there and have been treated fairly. Loaner cars when necessary w/o any of the usual headaches associated w/getting a loaner. Always respectful and even informed me of a warranty issue regarding my dash that I thought was my problem. I will continue trading w/this dealership. More

I am having an annoy experience with the customer service at Clearlake Infiniti of Houston, TX. Want to share this experience. Please be aware, avoid this dealership if you don't want to be buying an infinit at Clearlake Infiniti of Houston, TX. Want to share this experience. Please be aware, avoid this dealership if you don't want to be buying an infiniti and getting the customer service of a Chevy. I traded in a car titled under my mom's name, an purchased a 2006 Infiniti G35 program car at this dealership. All sale and licensing paperwork I signed indicated I purchased the car and the title goes to me. As I was signing the paperwork for the title application, Kyle Deng, the finance manager facilitated all the paperwork told me that by paying $50.00 having the dealership to get the title, I can save myself a lot of hassle and extra leg work. At that time, I did not know how comical and ironic his comments were. When I received the title, it was under the wrong name: my mom's name was on the title instead of mine. I realized this must be a simple error, I thought that one simple phone call would solve the problem. But I could not be more wrong. I left messages on the Finance Director, Kyle Deng's voice mail for three days in a roll (Friday, Monday and Tuesday), explained the situation and asking him to simply give me a call. Heard nothing. Went to the dealership on the fourth day, but Kyle was out for the day, talked to the sales manager, Macros, he asked me to writing down all my information again and promised to pass it along to Kyle. Then, no response again next day. Start to leave message on Kyle's machine again for another two days, total of 5 messages and one visit, still not heard one single word from Kyle or anyone from the dealership. After a week passed, I was really aggrevated with this "Silent" treatment. and called their switchboard and insisted that I have to speak to Kyle. When Kyle got on the phone, not only there was no apologies, he was short with me. Asking me to explain to him how could the paperworks I filled for title apps. was under my name but the title went to my mom. How funny... As I start to complaint about his lack of response, he blamed it to miss communication between him and the sales person under Marcos (funny Marcos did not see it that way when I went to talk to him) and practically hang up on me. I finally called the General Manager. He apologized for Kyle, and promised to resolve the issue next week....so, I am crossing my fingers and hoping that will happen next week. In summary, if this dearship can make a simple clerical error into a two week long aggrevation for a customer, think about what would happen if you really had some problem with the car, and require the dearship to cough up some serious money to solve you problem... One more thing that was even more comical, as I was fuming about not receiving any phone replys from Kyle after 3-4 messages, I received a fruit basket from the dearship to thanking my purchase and asking me "not to heasitated to call them" how funny. More