Clement Ford

Great purchase experience This was the second car that we’ve purchased from Marshall Ford in O’Fallon MO. John Wadkowski was the salesperson for both and he did a great job. Th This was the second car that we’ve purchased from Marshall Ford in O’Fallon MO. John Wadkowski was the salesperson for both and he did a great job. There were no games, no “I have to check with the sales manager” issues, just a straight forward deal. We paid the price we wanted and got a fair price for our trade. I’d definitely recommend John and Marshall Ford. More

Battery Replacement I called to let service I had to get my SUV jumped because my battery was dead. Ask if they could get me in. Once they said yes I told them I was on m I called to let service I had to get my SUV jumped because my battery was dead. Ask if they could get me in. Once they said yes I told them I was on my way and had to go to work as soon as it was fixed. They let me know they would do their best to get me out as quickly as possible. When I arrived was meet by Jim and my car went right back to get its new battery. I was out in about 20 minutes. More

Good Service Needed the modem in my 2017 Ford Fusion Energi to be reprogrammed. This car is a computer on wheels. Glad the service department at Marshall Ford und Needed the modem in my 2017 Ford Fusion Energi to be reprogrammed. This car is a computer on wheels. Glad the service department at Marshall Ford understand this technology! Sending a thank you to all who understand how to repair cars. More

Ford Explorer Marshall Ford is a pleasant place to purchase a new car. Brad Cotner was great in helping my wife and I selecting a new Ford Explorer. Marshall Ford is a pleasant place to purchase a new car. Brad Cotner was great in helping my wife and I selecting a new Ford Explorer. More

Refreshing! It started with a call when Carl noticed I had hit your website. I pointed out just looking not ready to buy, and not looking to be bothered. I didn It started with a call when Carl noticed I had hit your website. I pointed out just looking not ready to buy, and not looking to be bothered. I didn't get bothered from him again. I received an email stating some of the benefits of buying from Marshall. I stopped by your lot on Saturday, he greeted me at front of lot when I was looking, at that time he didn't know we had talked. I told him I might be interested and I would need an estimate on my trade in. He told me he would get started as I looked. Brought a paper for me to sign so they could give me an estimate and asked me where I wanted to fall on payment. I told him that I was looking at a F250, so let me know his best because I don't want to play those back and forth games, just did that at Jeep with my son before Christmas. He came back and naturally it was lower than I wanted, but again it wasn't a pressure situation or game. He pointed out some of the features on different models and again was willing to let us look. I asked him to drive one and he was all over it. I paid a little more or didn't quite get what I wanted out of my other one, but the service and approach was ideal. My father was a ford dealer many moons ago and it reminded me a lot of the small town approach. I've owned enough fords over the years to understand the quality and service. The only improvement I could think of is less time from the time you say you'll take it to the time your driving away, but every dealership needs to work on that. Thanks, Bernie More

Marshall Ford has a fantastic service department Excellent Customer Service is the main reason I bought my Car from Marshall Ford. The Service Advisors are the BEST!!!! The Service Advisor Team is Excellent Customer Service is the main reason I bought my Car from Marshall Ford. The Service Advisors are the BEST!!!! The Service Advisor Team is always friendly and call me by my name -- makes a customer feel good. Warren Creydt More

Totally satisfied I talked to a sales person went in the next day they took me for a test drive valued my trade and we were done as always they made it easy for me to p I talked to a sales person went in the next day they took me for a test drive valued my trade and we were done as always they made it easy for me to purchase a new truck again for the 3 rd time More

friendly and quick Great service in a timely manner. Friendly personal. Treats you as your a valuable and a person. Can not say enough about Marshal Ford Service' Great service in a timely manner. Friendly personal. Treats you as your a valuable and a person. Can not say enough about Marshal Ford Service' More

Service Had an issue with our new Fiesta. Our phone would keep unsinking. Carl our sales representative ask service to help us same day due to daughter is in Had an issue with our new Fiesta. Our phone would keep unsinking. Carl our sales representative ask service to help us same day due to daughter is in college and is in only on very few weekends. Service dept reset and now it seems to be working good. I appreciate the one on one that Marsall Ford has provided. More

Marshall Ford Excellent We've purchased several vehicles from Marshall and have had EXCELLENT Customer Service. It's the reason we continue purchase our cars from them and l We've purchased several vehicles from Marshall and have had EXCELLENT Customer Service. It's the reason we continue purchase our cars from them and let them do all the service work! More