Clement Ford

Warranty item replaces with minimal fuss My 2015 C-Max Energi needed its fuel filler neck replaced. The only minor disappointment was having to wait for the part to be delivered, but that's u My 2015 C-Max Energi needed its fuel filler neck replaced. The only minor disappointment was having to wait for the part to be delivered, but that's understandable with such a rare car. When the part arrived, I was phoned immediately, got it installed later that same day without delay, & was on my way earlier than expected. All at no cost, since my C-Max is still under warranty. I really like this car & am glad to hear there will be more Ford hybrid & plug-in models available in the near future. More

Great Service On Time in and out. I called and made an appointment for my cars service. Was given a convenient appointment for my schedule. I received a friendly text message from Mega I called and made an appointment for my cars service. Was given a convenient appointment for my schedule. I received a friendly text message from Megan the day before reminding me of my appointment. I arrived about 5 minutes before my appointment, the service rep asked if I was waiting, I said yes. He showed me to the waiting room and showed me where the coffee was.. I went out into the showroom and talked to my sales person about how much I loved my new car. I went back to the waiting room, looked up some stuff on my phone. The serviceman called my name and told me everything was done and my car was ready. We did go back to the cashier so I could get a printed copy of the work done for my records. He gave me my keys and I was on my way home. Very fast on time service. More

Service dept what others missed THANK YOU! Marshall Ford Service Department did an expert job and finding the actual issue with my car. I appreciate your honesty and attention detail THANK YOU! Marshall Ford Service Department did an expert job and finding the actual issue with my car. I appreciate your honesty and attention detail.. More

Great Service Tom took care of me right away. I was in and out in a short period of time, no long wait. I was impressed, and appreciated the service very much. Tom took care of me right away. I was in and out in a short period of time, no long wait. I was impressed, and appreciated the service very much. More

Buying my F-350 was simple and painless! I shopped over 20 dealers in Illinois and Missouri but Marshal Ford by far had the best deal. I would certainly recommend Marshal in the future. I shopped over 20 dealers in Illinois and Missouri but Marshal Ford by far had the best deal. I would certainly recommend Marshal in the future. More

Great people to work with. Transaction was simple and easy, very pleasant experience. Price was what I was looking to spend, financing was great. All done within a couple hours. Transaction was simple and easy, very pleasant experience. Price was what I was looking to spend, financing was great. All done within a couple hours. More

Recent service A while back I came in to address the engine light being on. When found, it affected the gas tank but that was too full to address the problem and I A while back I came in to address the engine light being on. When found, it affected the gas tank but that was too full to address the problem and I had to bring it in a few weeks later. So, I brought the car in and the person I had dealt with (Steve Hageman) remembered the incident. Your staff did their usual excellent work in a short time and I was on my way in less than an hour. As I was paying, another gentleman from your service area said he had backed the car into the garage so I would not have to risk the weather outside, as it had been trying to rain. More

Great Service! I purchased my vehicle from this location in 2014 and it was one of my best car-buying experiences ever. Since then, I have my vehicle serviced here I purchased my vehicle from this location in 2014 and it was one of my best car-buying experiences ever. Since then, I have my vehicle serviced here as needed -- the service has always been great! Employees are friendly, helpful & get the job done! More

New Truck The sales team Darnell and Lynn were great. Was not impressed by the finance department. I did not like that extend warranty pricing was not presented The sales team Darnell and Lynn were great. Was not impressed by the finance department. I did not like that extend warranty pricing was not presented as total cost....just factored into the payment. Also the finance rates quoted were high With the credit scores my wife and I have. More

Visit on Wed Sept 14, 2016 Service staff is wonderful to work with, as usual! We never have a problem making an appointment and they are fast, efficient, and friendly. The who Service staff is wonderful to work with, as usual! We never have a problem making an appointment and they are fast, efficient, and friendly. The whole staff makes having service done on our vehicles a good experience. More