Clement Ford

Great experience as always Marshall Ford has always been great to us. We have purchased close to 10 vehicles over the years. We always deal with Lynn and she is great. Marshall Ford has always been great to us. We have purchased close to 10 vehicles over the years. We always deal with Lynn and she is great. More

Great service! I am on my 3rd Super Duty Truck and have been happy with my experiences. On rare occasions, I have had some issues to resolve, things were worked out I am on my 3rd Super Duty Truck and have been happy with my experiences. On rare occasions, I have had some issues to resolve, things were worked out fairly. Great service team of service advisors! More

Great Experience Purchasing a Ford F150 2017 Truck My husband and I had a wonderful experience at Marshall Ford when we traded in our 2008 F150 for a 2017 F150. Darnell and Lynn teamed up to find us th My husband and I had a wonderful experience at Marshall Ford when we traded in our 2008 F150 for a 2017 F150. Darnell and Lynn teamed up to find us the perfect vehicle. They worked very well together, finding us a truck on the lot that we really liked. We really appreciated their likable personalities and their out of the box thinking. Thank you so much, Darnell and Lynn.---Cindy and Robert More

Awsome They were very helpful in making my car buying exp. A great one i loved how they werent pushy and how polite they were i would reccomend this place to They were very helpful in making my car buying exp. A great one i loved how they werent pushy and how polite they were i would reccomend this place to anyone there awsome More

Horrible service experience I bought my Ford Edge used at a different dealership, and needed two repairs. Marshall Ford was able to get me in quickly, so I made the service appoi I bought my Ford Edge used at a different dealership, and needed two repairs. Marshall Ford was able to get me in quickly, so I made the service appointment. I had bought an extended warranty, which I checked with to ensure they would cover at least some of the repairs and a rental car, which they did. I dropped my car off, got a rental, and went to work. Jim Hollenbeck, Service Writer, called me and told me one of the repairs was actually covered by the Ford Powertrain warranty, but Ford didn't cover rental cars for Powertrain repairs. I called another Ford dealer, and found out that Ford actually gives each dealer a monthly allowance for rentals for Ford warranty repairs. When I asked Jim about that, he was rude and finally came out and said it was his boss' discretion to only give out rental cars to people who buy cars at their dealership. So because Ford was covering my repairs instead of my extended warranty, I was responsible for the cost of the rental. Needless to say I was upset because I was lied to, and had to incur expenses that I shouldn't have. Not to mention that they needed my assistance to help diagnosis the second repair that was needed, which of course I will not be having repaired there. I will NEVER go back to that dealer for anything, nor will my family or friends, due to the awful experience I had. More

Great people!! We just bought a 2017 Focus. I have worked diligently over two years to work so our credit was better. My Family consist of A Disabled Marine, an We just bought a 2017 Focus. I have worked diligently over two years to work so our credit was better. My Family consist of A Disabled Marine, and a autistic, Down syndrome 19 year old. I am the head of the household, i never wanted to be but i am. It was time to get a new car, and I have always loved Ford. cars. When I was single i bought a brand new Festiva and loved it. Now it was time for a new one and it brought me to Marshall Ford. I talked to Mary and she had Darnell Help us with the car. He was a very nice man and no pressure which I liked. He went out of his way to help us anyway he could. And I thank him very much. All the people, and I mean everyone were awesome! I am spreading the word to my friends and have put it on my Facebook page and they loved it. They all are very happy for us, they all know what this family has been through. Thanks again Marshall Ford, we will back whenever we need you. Sincerely, Terry Suchman More

I just can't say enough Marshall Ford has been so good to me over the years. I see no reason to go anywhere else. If I have ever had an issue or repair I never had to worry a Marshall Ford has been so good to me over the years. I see no reason to go anywhere else. If I have ever had an issue or repair I never had to worry about if they were going to take care of me. They have always come through. You have to go see them. I can't remember how many cars I have bought from them but in the last 6 years I know it's been three. They take the time to wor out the best deal for you. It's like they go out of their way to make me happy. That's Customer Service. More

Could not have been an easier purchase Back in February of this year, I decided it was time to upgrade the Focus I owned (I owned a 2012 Focus SE at the time). I had looked around several Back in February of this year, I decided it was time to upgrade the Focus I owned (I owned a 2012 Focus SE at the time). I had looked around several dealerships and some of them just put the pressure on to make the sale then and there. When I walked into Marshall Ford - I was greeted by one of the representatives; I let them know I had a friend that bought a vehicle from them a few years back and Mike Kane was the salesman. I was directed to his office, where I spent some time with him in regards to my needs - not one time during the course of the conversation did he insist that I purchase a vehicle that day. He paid attention to what I was looking for in vehicle specifics and had a few suggestions. We road-tested one of the 2015 Focus SE he had in the lot...again, no pressure to buy anything while on the road. I then found one that was perfect and I then decided to take care of business. Nice and easy...they don't even charge a paperwork fee to handle the purchasing process. Mike made this easy. There's no other way to put it. Even the financial paperwork was a snap and explained to me without any issues (my career is a closer so I am familiar with all of the paperwork involved). I have since already brought it in for service...I was in and out quickly and without any issues. Thanks for making this purchase one of the best. This could not have been any better. More

New car purchase Wow! What a refreshing experience. No high pressure sales or finance people. Most pleasant car buying experience ever! Highly recommend this dealershi Wow! What a refreshing experience. No high pressure sales or finance people. Most pleasant car buying experience ever! Highly recommend this dealership, and the new Fusion is a really nice car. More

Owner Inappropriate I brought in my car in for service, had a recall that needed to be taken care of. We've never been to this dealership before but it's close to home. I I brought in my car in for service, had a recall that needed to be taken care of. We've never been to this dealership before but it's close to home. I'm willing to drive 2 hours to buy my car but not for simple service. When my husband pulled the car into the service bay the owner actually came in to confront him about "cutting him off " in traffic. I found it extremely inappropriate. We definitely won't be back here, which is unfortunate because the service team here is wonderful. More