Clement Ford - Service Center

Service dept went down hill really bad when Clement took over. All of the staff in service is different and pricing went up. They performed services that was not asked for yet they charged for them. They p over. All of the staff in service is different and pricing went up. They performed services that was not asked for yet they charged for them. They put a huge mark in my passenger side rear quarter panel. More

Took car to Christian Brothers Auto on 1/4/2023 as we saw coolant puddle in driveway underneath vehicle. Christian brothers auto diagnosed and said, “Removed spark plugs and used camera to inspect inside of coolant puddle in driveway underneath vehicle. Christian brothers auto diagnosed and said, “Removed spark plugs and used camera to inspect inside of the combustion chamber. Found signs of coolant intrusion on tops of cylinders and cylinder walls. Due to engine being known bad for cracked cylinder walls. Technician recommends replacement of engine. Ford has TSB for this issue” Ford has issued a Technical Service Bulletin (TSB) for 2017-2019 Ford Escape vehicles with a 1.5L EcoBoost engine that were built before April 8, 2019. The bulletin, dated June 9, 2022, covers coolant intrusion into the cylinder bores and offers a one-time, no-cost repair for the 1.5L short block. So we took car to Clement ford and they said that they found nothing wrong with the car. They did a spark plug replacement and fuel injection cleaning and charged us $584.51. Then in July of 2024, we started seeing heavy white smoke coming out exhaust and coolant disappearing but no signs of coolant on ground. So we took the car to Lou Fusz ford this time in hope for better service. We paid Lou Fusz ford $195 for a diagnostic test (on 7/12/2024) for our issue as coolant is being lost and white smoke is coming out the exhaust pipe at startup, which are the primary symptoms of the TSB. Lou Fusz Ford is claiming that all coolant tests passed and no IDs found relevant to TSB issue mentioned above. Lou Fusz is claiming the coolant is leaking through the weep hole in the water pump as cause for antifreeze leaking. However, smoke from exhaust at startup says additional diagnosis required. So Lou Fusz ford did not even complete the diagnosis that we paid for. And we have now paid Ford dealerships $390 for diagnostic fees and the car has not even been diagnosed. Complained and service manager at lou fusz ford agreed it sounded like issue and would take it back in for another look and claimed they would fully diagnose white smoke coming out exhaust. The car did not get looked at for over 10 days and then they just again tell us we will need to pay additional $600 to diagnose white smoke as they will need to remove the exhaust. Service manager agreed to refund my $195 diagnostic fee as they did not diagnose the white smoke issue. We took the vehicle to another mechanic shop (Len's Automotive) on 8/16/2024 who says "There is a small coolant mark on the water pump but nothing below it like it's leaking. There's a TSB for coolant intrusion into the cylinders causing it to smoke. There is also extended warranty for this that he should be covered at the dealer." Len's Automotive advised that no coolant is coming out of water pump and we need to take the car back to ford to address the bulletin issue which would be cause of the issue. So we have both Christian Brothers Automotive and Len's Automotive telling us the current issues are due to the TSB with Ford. It seems clear to us that Ford is trying to get out of fixing an engine that is covered under warrantied TSB bulletin. White smoke out exhaust and coolant disappearing are the key symptoms on the bulletin. More

Scheduled 120k service on my 2017 F250 and it couldn’t have gone better. Advisor reviewed recommended services and went over the cost. Work was done quickly. have gone better. Advisor reviewed recommended services and went over the cost. Work was done quickly. More

Made an appointment today changed at 9:30 on Saturday, April 20 so I drop my car off at 3 o’clock on the appointment was 9:30 AM. The service guy told me that since I was early they should be able to get April 20 so I drop my car off at 3 o’clock on the appointment was 9:30 AM. The service guy told me that since I was early they should be able to get to my car pretty quickly there was six ahead of me. I said OK, I left I had 230. I called the service center back three times then hung up on me twice the third time I talked to the service guy. He said they just now getting up on the rack now getting up on the rack he said since I dropped it off. There was no hurry I said, bull crap I told him just call me when it’s ready and I’ll come pick it up at 3:45. He calls me and tells me the truck is ready and for me to come pick it up 20 minutes away. I called him nine times between 345 and 357. No one would answer the phone, so I drove out there and talk to the gentleman in the sales center and he was real nice. He said he’ll get a hold of the manager to see what they can do to him. He said he wasn’t. I said I have a key to pay until Monday he said no he’s not doing anything and if I try to take the truck, he’s gonna call the police , I said he said not my problem This guy is a real jerk, These people don’t care about their customers They are rude. They’re not helpful and now I have to takeoff work on Monday to go get my truck. My appointment was at 9:30 in the morning so I will go back to this place and I will never have a good thing to say about them More

Scam Service Department. Quoted ZERO dollars for repair. left with an invoice showing I owed ZERO DOLLARS. On way home from dealer they called and asked me to come back be Quoted ZERO dollars for repair. left with an invoice showing I owed ZERO DOLLARS. On way home from dealer they called and asked me to come back because I owed over $3,000! SCAM! More

Brandon is very good to work with and extremely flexible with meeting with me on my schedule. Service dept. was also very good to work with and very thorough with their process! with meeting with me on my schedule. Service dept. was also very good to work with and very thorough with their process! More

A trustworthy mechanic doesn't have a monetary value. My car needed a bit of work and Mike Harris will be my forever go to guy. He is knowledgeable, helpful, kind, and reliable. He worked quickly to ge My car needed a bit of work and Mike Harris will be my forever go to guy. He is knowledgeable, helpful, kind, and reliable. He worked quickly to get me back in my vehicle and maintained communication throughout the process. Thanks for keeping my care nice and my family safe, Mike! More