Clement Hyundai
Wentzville, MO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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I did not have Tony I had John. When purchasing my vehicle I felt pushed to purchase and I could not get a word in. I barely had time to think and really look at the car I purchased When purchasing my vehicle I felt pushed to purchase and I could not get a word in. I barely had time to think and really look at the car I purchased More
Extremely poor communication with customer. Our vehicle was in for over a month and we only received updates when we reached out. Even Hyundai America corporate office has stated they can’t get Our vehicle was in for over a month and we only received updates when we reached out. Even Hyundai America corporate office has stated they can’t get return phone calls. The service department wanted to perform a recall service that wasn’t even issued for our car. I would suggest steering clear of this dealership More
We were promised a full tank of gas, received rhe car with less than half a tank. The signing of the paperwork took almost an hour, without any financing. We were given only one key and told that the se with less than half a tank. The signing of the paperwork took almost an hour, without any financing. We were given only one key and told that the second key MAY arrive with the title. That sounds very bogus to me. More
I brought my vehicle to the dealership to address an oil leak that I was told would be covered under my extended warranty. Initially, the service department informed me that the required part was on backord leak that I was told would be covered under my extended warranty. Initially, the service department informed me that the required part was on backorder, but assured me that all repairs would be covered the following day however, I was told the repair was no longer covered because the vehicle was still protected under the original drivetrain warranty and that I would now be responsible for a $200 diagnostic fee. The conflicting information was frustrating and disappointing. I explained that I did not believe I should be charged for a repair I had previously been told was covered when I requested to speak to the service manager the interaction became increasingly unprofessional. The manager was condescending, and during the conversation made an inappropriate remark asking whether I made a habit of stealing money from people when discussing the disputed fee, recognizing that the discussion was no longer productive. I I requested that they bill me and return my key so that I could leave. The manager refused to do either. I’ve been informed the staff that my husband would come retrieve the keys and that I intended to leave using my spare set at that point the situation escalated significantly to members of the service department. Use their personal vehicles to block me in while another employee aggressively banged on my window and yelled at me feeling unsafe. I called 911 after hearing the disturbance in the background, the dispatcher advised me to remain in my vehicle into law enforcement arrived. Once the police arrived. The manager’s demeanor changed entirely. The responding officer escorted me back into the dealership so that I could retrieve my keys and cancel my warranty coverage. This was one of the most disturbing and unprofessional customer service experiences. I have ever encountered the lack of communication, professionalism and respect throughout the situation was unacceptable. More
Oil change was quick, garage was beautiful, nice to have a sitting area w Starbucks coffee and tv a sitting area w Starbucks coffee and tv More
The people at the dealership with friendly and easy to work with to complete the purchase of the car. work with to complete the purchase of the car. More
They pulled a bait & switch on the finance I was in for the 60 mo 0 % no payment for 90 days and they to give me 84 mo & 7.49 % the 60 mo 0 % no payment for 90 days and they to give me 84 mo & 7.49 % More
Dominic was fantastic! ! Gina was awful Dominic was very helpful in showing me several vehicles. Gina talked super fast, didn't explain well and didn't give me my contract i ! Gina was awful Dominic was very helpful in showing me several vehicles. Gina talked super fast, didn't explain well and didn't give me my contract in office. She said she would PDF it via email. I then had to drive an hour and 20 minutes back to the dealership to retrieve it: it was my first time buying a new vehicle. More



