Coad Toyota Paducah

Used vehicle purchased on 12/26/25 & have 3 issues ON SAME DAY drive home: engine, tire, and electronic. *Jason Miller informed me that they won’t cover the repairs* I had been searching for the "rig SAME DAY drive home: engine, tire, and electronic. *Jason Miller informed me that they won’t cover the repairs* I had been searching for the "right" Expedition for my family of 7 and came across several options. I chose the one at Coad Toyota based on the listed vehicle description, transparency of John (sales rep), and reputation of the dealership. This was to be a Merry Christmas present for our family! I flew down from Minneapolis and had a walk through of the vehicle. There were no issues with the vehicle, that I could see. I fully understand that a used vehicle is sold as-is, and based on the dealership reputation, I trusted the vehicle to be in perfect working condition based on their “Why buy at Coad” promise. I paid cash and drove back to Minneapolis. After leaving the dealership with my Expedition, I noticed 3 issues ON THAT SAME DAY: the brand new installed tires were the incorrect size, the engine began making a weird rattle and ticking noise (video attached), and the rear seat video screens were not working. Having come across these issues on the same day as purchased, I let my salesmen know and trusted all would be resolved. John took note of the issues and promised to work towards a resolution. The sales manager, Nicholas, confirmed that the wrong tires were installed (245 width instead of 285 width) and sent a check to cover the cost of replacement tires (Great!). Next up was the engine issue that literally started THE SAME DAY that I purchased the vehicle. I sent the video, paid to have a local Minneapolis Ford dealer inspect, and sent the findings (VCT Cam Phaser needs to be replaced). Nicholas reached back out after I sent the invoice and said that since the vehicle was sold as-is, the dealership will not cover any part of the repairs. Since the issues happened THE SAME DAY of purchase and the dealer’s great reputation, I was surprised at the quick denial. This is a very serious engine issue. If left unrepaired, the engine will have a catastrophic failure and need to be replaced. On Coad's own dealership website, it answers the question of “Why buy at Coad”. It states that all customers can enjoy peace of mind because ALL of THEIR USED VEHICLES have PASSED their Lifetime Warranty certification program. Obviously I trusted that my vehicle went through the same rigorous certification. Since the engine issue happened the SAME DAY, I expected that the dealership would stand behind their reputation and work towards a satisfactory resolution by doing the right thing. The final concern, the video screens not working, seemed trivial compared against the engine and tires, so I haven't even brought that up. I assumed that the oem factory installed rear seat entertainment system was working. I believed that that would have been another item that fell under their rigorous vehicle certification program. I have purchased several vehicles out of state from reputable dealers and have always had positive experiences. Unfortunately Jason Miller, General Manager, just let me know that it is just bad luck. They will not assist with this repair and will not escalate to their ownership. Don’t believe their “Why buy from Coad” promise. *Response to Jason’s reply… correct, at the dealership the vehicle did not make any noise nor did I notice the tires were the wrong size nor that the video screen screens weren’t blinking on and off because I didn’t sit in the backseat. That still doesn’t take away the fact that the vehicle literally had engine problems on the SAME DAY that I drove back home from your dealership. For you to tell me that it’s just bad luck, just speaks volumes to your integrity. I might as well purchased off Facebook Marketplace as that’s the response I would expect from there. More

Used vehicle purchased on 12/26/25 & have 3 issues ON SAME DAY drive home: engine, tire, and electronic. *NO resolution from Dealership (as of 1/10/26)* I had been searching for the "right" Expeditio SAME DAY drive home: engine, tire, and electronic. *NO resolution from Dealership (as of 1/10/26)* I had been searching for the "right" Expedition for my family of 7 and came across several options. I chose the one at Coad Toyota based on the listed vehicle description, transparency of John (sales rep), and reputation of the dealership. This was to be a Merry Christmas present for our family! I flew down from Minneapolis and had a walk through of the vehicle. There were no issues with the vehicle, that I could see. I fully understand that a used vehicle is sold as-is, and based on the dealership reputation, I trusted the vehicle to be in perfect working condition based on their “Why buy at Coad” promise. I paid cash and drove back to Minneapolis. After leaving the dealership with my Expedition, I noticed 3 issues ON THAT SAME DAY: the brand new installed tires were the incorrect size, the engine began making a weird rattle and ticking noise (video attached), and the rear seat video screens were not working. Having come across these issues on the same day as purchased, I let my salesmen know and trusted all would be resolved. John took note of the issues and promised to work towards a resolution. The sales manager, Nicholas, confirmed that the wrong tires were installed (245 width instead of 285 width) and sent a check to cover the cost of replacement tires (Great!). Next up was the engine issue that literally started THE SAME DAY that I purchased the vehicle. I sent the video, paid to have a local Minneapolis Ford dealer inspect, and sent the findings (VCT Cam Phaser needs to be replaced). Nicholas reached back out after I sent the invoice and said that since the vehicle was sold as-is, the dealership will not cover any part of the repairs. Since the issues happened THE SAME DAY of purchase and the dealer’s great reputation, I was surprised at the quick denial. This is a very serious engine issue. If left unrepaired, the engine will have a catastrophic failure and need to be replaced. On Coad's own dealership website, it answers the question of “Why buy at Coad”. It states that all customers can enjoy peace of mind because ALL of THEIR USED VEHICLES have PASSED their Lifetime Warranty certification program. Obviously I trusted that my vehicle went through the same rigorous certification. Since the engine issue happened the SAME DAY, I expected that the dealership would stand behind their reputation and work towards a satisfactory resolution by doing the right thing. The final concern, the video screens not working, seemed trivial compared against the engine and tires, so I haven't even brought that up. I assumed that the oem factory installed rear seat entertainment system was working. I believed that that would have been another item that fell under their rigorous vehicle certification program. I have purchased several vehicles out of state from reputable dealers and have always had positive experiences. I am optimistic that this will be resolved. I requested to speak with the General Manager, Jason Miller, and will update this review based on the resolution. More

Recently purchase my my 3rd Toyota from this dealer and sales person, BZ. Always recieve kind, respectful and efficient customer service, whether it is sales or service department. Highly recommend Coad sales person, BZ. Always recieve kind, respectful and efficient customer service, whether it is sales or service department. Highly recommend Coad Toyota! "I Love what you do for me Toyota" :) Faithful Toyota driver since 1994. (1985 Corrolla, 1995 Celica, 2010 Rav4, 2014 Sequoia, 2018 Sequoia and now 2025 Grand Highlander) More

I enjoyed doing business with BZ of Coad Toyota. .I live 2 hours from this dealership .. I traded in my gmc over the phone after sending him pitchers.. not only did I get a better deal, they did exac .I live 2 hours from this dealership .. I traded in my gmc over the phone after sending him pitchers.. not only did I get a better deal, they did exactly what they said… I’ve recommended several friends to check them out… I love my truck… More

#coadtoyotapaducah,ky I took my 2012 Toyota Tundra into Coad Toyota in Paducah, Ky on September 4th to get valve cover gaskets changed on left side of engine and spark plugs replaced because I had a miss f Coad Toyota in Paducah, Ky on September 4th to get valve cover gaskets changed on left side of engine and spark plugs replaced because I had a miss fire on cylinder 6. Was also scheduled to get transmission flush. I was told 1.4 hours for valve cover change and 45 minutes for transmission flush. Appointment was scheduled for 11:45am I arrived at 10:45. After technician got started I got a phone call from Dalen saying the other side needs changed as well. Telling me it would be another 1.5 hours and 180.00 dollars. I gave him the ok to go ahead and fix. So after waiting 6 hours for a 4 hour job. Dalen came and said technician didn't recommend changing transmission fluid. But I have been carrying my truck to this dealership for the last seven to eight years for oil change. It was put in my notes to have transmission flush done. So after seven hours of waiting and being after five o'clock and lights being turned out they brought my truck around for me to leave my truck was running Worse than when I brought it in. After a 45 minute confrontation with Dan the service manager. He said there wasn't nothing he could do because the technician had left and he couldn't give me any kind of vehicle to send me home in. I stopped at 2 different auto part stores and they both said I miss fire on cylinder 8. I got home to find cylinder 8 had not been plugged in an was trapped behind coil and vacuum hose not hooked along with many other things that pictures will show. They sent wrecker to pick up my truck on September 5th. They hooked up all lose parts and truck still wasn't running correctly. Said I needed 2 new coils which wasn't bad before I went in. They wouldn't cover cost or even split cost with me. I contacted Toyota Corporations and filed report. Didn't get any help. So I gave the go ahead and fix. Another 572.00 on top of the 515.00 I had already spent. Dan the service manager called me on September 20th bragging how great the truck was running. So I went to pick it up on September 21. I looked over engine to make sure everything was put back together. Get in truck cranked it and let it run for a few minutes and check engine light came back on. Needless to say I was HOT. Went back in dealership Zachary the service guy was no help. Trentin stepped in and helped me out. He managed to get me a loaner. Dan emailed me on September 24th wasn't man enough to call and let me know what was going on. Wanted to charge me another 1382.76 for 6 more coils and still wouldn't guarantee it would fix the problem. So I talked to JJ Coad the owner hoping to get some help. She called back saying technician told her valve cover gasket was put in up side down before and none of this was there fault. JJ Coad asked when I could return her truck I told September 30th. She said no the F*** I'm not I'm going to bring her F*** truck back today. She said I have dealt with people like for 30 F*** years. Several other F*** bombs. And was going to report her truck stolen if I didn't return by 530pm on September 27th. And I don't never need to come back to her F*** dealership. NEVER USE COAD TOYOTA PADUCAH, KY FOR ANYTHING. More

We were going to buy a 4runner from this dealer. The vehicle came in on a monday and they let us know it was on the lot. My wife at first said she couldnt make it to the lot for a couple of days an The vehicle came in on a monday and they let us know it was on the lot. My wife at first said she couldnt make it to the lot for a couple of days and they said they would hold it. I called back an hour later and said she would be able to come the next day. We were informed that it had just been sold. They lied to us. Needless to say we werent happy! On the bright side though, we found one just like it and paid $2000 less and got more for our trade in. Thanks for nothing Coad Toyota of Paducah! More

My salesperson, Maria Moore, was a delight to deal with. I went through Toyota Smartpath and the whole process was hassle free. First time using this dealership, but it certainly won’t be the last. We were I went through Toyota Smartpath and the whole process was hassle free. First time using this dealership, but it certainly won’t be the last. We were made to feel appreciated and respected by the entire staff. Thank you. More

BZ was absolutely great to deal with. Our 4Runner TRD Off-Road came in earlier that expected, and they had the upgraded parts installed in less than two days, car ready to go. Amazing veh Our 4Runner TRD Off-Road came in earlier that expected, and they had the upgraded parts installed in less than two days, car ready to go. Amazing vehicle, amazing experience, and excellent staff. Ask for BZ when you go, and he will most definitely take care of you. More

Ethan Hines and the rest of the COAD team made my recent purchase easy, stress and hassle free. I would recommend paying them a visit when you are ready for another vehicle. purchase easy, stress and hassle free. I would recommend paying them a visit when you are ready for another vehicle. More

I recently purchased a Chevy Equinox from Toyota Coad, and I couldn't be happier with the experience, thanks to my salesman, Josiah Johnson. From the moment I stepped into the dealership, Josiah was incre and I couldn't be happier with the experience, thanks to my salesman, Josiah Johnson. From the moment I stepped into the dealership, Josiah was incredibly professional, knowledgeable, and attentive to my needs. Josiah took the time to understand exactly what I was looking for and guided me through the entire process with ease. He was patient, answering all my questions and providing detailed information about the vehicle. His expertise and genuine care made me feel confident in my purchase. What truly stood out was Josiah's commitment to customer satisfaction. He went above and beyond to ensure I got the best deal possible and that all my concerns were addressed. Even after the sale, he followed up to make sure everything was going smoothly with my new Equinox. I highly recommend Josiah Johnson to anyone in the market for a new vehicle. His exceptional service and dedication make him a standout in the industry. Thank you, Josiah, for making my car-buying experience a pleasure! More