On 07/12/2018, my fiancé took her Vehicle for an oil change and she dropped it off alone to an advisor we’ve never worked with before, Wilfredo Rivera. Upon returning to pick the vehicle back up, I accompanied her to the advisor as I usually do. He provided us with a receipt with several recommendations for service that totaled $900 in estimates.
Now, I have service her vehicle completely since new and this vehicle runs perfectly and is maintained exactly to factory specifications and has topped off fluids and even perfect tire pressure, always.
I decided not to question this “recommended service” on the spot, and instead, fact checked it myself. After inspecting each item, not a single thing on this list was accurate. It recommended, for example, two new radiator hoses and a coolant flush.
I just flushed the coolant and inspected the radiator hoses 3 days prior to this inspection and they are in perfect condition and filled with factory replacement coolant with no spillage to lead anyone to believe there were any issues of any kind. I tried to call and speak with a manager but I was tossed around from one phone to another before hung up on. I’m upset by this, and I plan to bring this vehicle back and fix this issue.