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Coastal Kia
Wilmington, NC
5,872 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,872 reviews
January 03, 2019
Very happy client Very processional and straight forward. We were we looking for a lease or used Kia Soul. Steve was able to show us the advantages of ownership of a Very processional and straight forward. We were we looking for a lease or used Kia Soul. Steve was able to show us the advantages of ownership of a new car versus our original search. Thanks all More
by Doncsaw
Verified CustomerEmployees Worked With
Steve Kramer, Michael Mascavage
December 31, 2018
Kia recall service Everything was fine. Rec'd recall notice and we called and got quick setup date/time. Svc rep was polite and quick with the paper details. Nice touch Everything was fine. Rec'd recall notice and we called and got quick setup date/time. Svc rep was polite and quick with the paper details. Nice touch with washing car after servicing. More
by CAPTGUMP
Employees Worked With
Bob Tomlin
December 31, 2018
Great service, as usual I especially appreciated the fact that our service rep added a coupon to lessen our charges. I always appreciate the speedy service and car wash. I especially appreciated the fact that our service rep added a coupon to lessen our charges. I always appreciate the speedy service and car wash. More
by KIPLINGSMOM2
Employees Worked With
I'm afraid I can't remember his name!
December 31, 2018
Oil Change, tire rotation, brake inspection Service representative listened to my concerns, and explained the results of the inspection. Also stayed in contact and let me know when my vehicle wa Service representative listened to my concerns, and explained the results of the inspection. Also stayed in contact and let me know when my vehicle was ready for pickup. Courteous and friendly. More
by RTEACHEY
Employees Worked With
Service representative
December 31, 2018
Kicked it up a Notch I have always been satisfied with the service at Kia, but since becoming Coastal Kia, they seem to have kicked it up a notch, with a lot of extra eff I have always been satisfied with the service at Kia, but since becoming Coastal Kia, they seem to have kicked it up a notch, with a lot of extra effort. Keep it up guys, really appreciate it. More
by MASCOMPRO
Employees Worked With
Sam
December 31, 2018
Usual good service The service guys are very good at making customers feel special. Bob is very professional and knows his stuff. I would definitely recommend using Coas The service guys are very good at making customers feel special. Bob is very professional and knows his stuff. I would definitely recommend using Coastal Kia for service of any Kia vehicle More
by SlapHappy
Employees Worked With
Bob
December 31, 2018
Determined staff Staff was very determined to find the vehicle I wanted in a price to fit my budget. The did both and kept my wishes first. Staff was very determined to find the vehicle I wanted in a price to fit my budget. The did both and kept my wishes first. More
by sullivanpeg
Employees Worked With
Jason, John and Bernie, JP Nicholas
December 30, 2018
Always a good day Have been having my vehicle serviced here since I bought it in 2013. Sam, at the desk is always helpful, and will also call if he sees specials on ser Have been having my vehicle serviced here since I bought it in 2013. Sam, at the desk is always helpful, and will also call if he sees specials on service coming up that I might be interested. .The shuttle service...Bob...is great, as I drive from Bolivia, and I wait for the car to be done, so so Bob drops me off and picks me up so I can shop while my car is serviced. Very pleasant experience every time, and the service to the car is always tops...they seem to care about getting it right. More
by NCHESTER2013
Employees Worked With
Sam in Service, and Bob in the shuttle van...the guy who sits next to Sam is good as well.
December 30, 2018
Great service Great. Only issue I was not aware it was going to take as long as it did. Took me on my time appt. and finished as stated Great. Only issue I was not aware it was going to take as long as it did. Took me on my time appt. and finished as stated More
by rdeuvall
Employees Worked With
Don’t remember
December 30, 2018
First time service experience Arrived at the appointment time and the car was taken right away. Expected the service to be an hour but it was completed in 45 minutes. Everyone was Arrived at the appointment time and the car was taken right away. Expected the service to be an hour but it was completed in 45 minutes. Everyone was very nice and the waiting facility was bright and spotless. More
by LJR0
Employees Worked With
Sam Weisman
