Coastal Volkswagen

This was my first time coming here. The service was really great. The customer service was great. I am coming back here for daily basis. really great. The customer service was great. I am coming back here for daily basis. More

An easy place to learn about and purchase our new car. They took the time to answer all of our questions and made sure we knew all the new features. A great experience, no pressure and a friendly staff. They took the time to answer all of our questions and made sure we knew all the new features. A great experience, no pressure and a friendly staff. More

Very attentive and made sure to get the right car to fit our needs. They were always very friendly and attentive to us when we visited the dealership. our needs. They were always very friendly and attentive to us when we visited the dealership. More

The service was great. The guys were great to work with. They took care of my warranty issue promptly and correctly. This is my fourth VW bought at Coastal. Thanks They took care of my warranty issue promptly and correctly. This is my fourth VW bought at Coastal. Thanks More

Skilled helpful knowledgeable Ready to assistFlexible Skilled helpful knowledgeable Ready to assist Flexible and trusting let take care alone Located close to my home work with you to make a good dea Skilled helpful knowledgeable Ready to assist Flexible and trusting let take care alone Located close to my home work with you to make a good deal More

Nice people, low pressure sales, great communication. Nice to be able to discuss deal over the phone. Friendly salesmen and women. I would buy anither car from them. Nice to be able to discuss deal over the phone. Friendly salesmen and women. I would buy anither car from them. More

Always a positive experience. Unlike many dealerships in the area, this dealership is committed to providing outstanding customer service that is very sincere. Each time I have been in the dealership, Ryan the area, this dealership is committed to providing outstanding customer service that is very sincere. Each time I have been in the dealership, Ryan has taken care of me. More

When picking up the vehicle a rejected inspection sticker was given. I need to come back after 100 miles of driving which is an inconvenience sticker was given. I need to come back after 100 miles of driving which is an inconvenience More

The offer I got in the mail was fake. There were three great deals listed for trading in my VW and none of them were valid. The next offer I got on line for Patrick’s day was also a great deal. I repli great deals listed for trading in my VW and none of them were valid. The next offer I got on line for Patrick’s day was also a great deal. I replied within minutes of receiving it but heard nothing back. I’m guessing this was fake also. The sales person I worked with was great but was not able to honor these offers. More

Worst experience of my life. Had car for almost a month which makes time in shop close to time in driveway since new cars *( 2 bought at same time ) were bought. Told by RYAN I was coming in to speak w/ th which makes time in shop close to time in driveway since new cars *( 2 bought at same time ) were bought. Told by RYAN I was coming in to speak w/ the tech who saw me duplicate the problem 2 fridays ago and shop foreman. Get there waited 20 minutes then was told take car or reporting loaner stolen w/ no test drive , no techs to explain why it is safe now just forced me to leave in unsafe car or be stranded. If they told me they are not skilled or knowledgeable enough to complete work would have gladly brought elsewhere but being baited in by text on Ryans phone w/ no ride home. He knew I had multiple meetings so this also cost me 2 clients , nevermind my time and most importantly they FORCED ME TO LEAVE IN VEHICLE THERE LEAD TECH DEEMED UNSAFE. KEVIN treated me with such disrespect and mocking me I am looking into actions that can be taken to assure others are not treated this way. NOT SURE WHERE PROBLEM BEGAN I HAVE SENT OVER MULTIPLE DEALS IN PAST , YR BOUGHT 2 CARS IN 2019 . THE GLI IS IN PROCESS OF BUYBACK FROM VW & 2019 TIGUAN SEL WHICH FIRST DAY OF OWNERSHIP MOTHERS DAY MY WIFE OPENS SUNROOF FOR FIRST TIME TO GET DRENCHED IN WATER AND EVEN FIXING THE SUNROOF TOOK 3 TRIES , THROTTLE BODY ALSO TOOK 4 OR 5 VISITS. This has been most INCOMPETANT shop I have seen including almost a decade in the auto business !! SAVE YOURSELF THE TROUBLE AND GO TO YOUR LOCAL MECHANIC. UPDATED ::::: Brought to local mechanic and in 10 minute test drive identified a bogging issue that could be related and will be taking out with them on longer drive today. :::::After longer drive the transmission issue has now been duplicated by 2 other shops. This has taken under an hour by each shop !! More