Cobb County Toyota

I just bought a 2021 Toyota Rav4 XLE, Kent Givens gave us an excellent price that was very competitive. He was very good on keeping us informed and up to date. The best of all is they weren't lying when they an excellent price that was very competitive. He was very good on keeping us informed and up to date. The best of all is they weren't lying when they dont add on dealer fees. Other dealerships were pressuring and would add on other fees while Cobb County was straight up and honest. Kent never pressured us into anything. I would buy another car from them if I had the money! Remember to ask for Kent! The most honest dealership I've ever been to in the Atlanta area. Worth the 1 hour drive. More

I drove into this dealership for my routine oil change / maintenance. I also needed some front brake replacement and disc sanding to make it straight since it was shaking when I step on the break going down maintenance. I also needed some front brake replacement and disc sanding to make it straight since it was shaking when I step on the break going downhill. They proposed a service to flush the brake fluid and power steering fluid in addition because my car is old, has move than 320k miles on it which I agreed - total job would cost me slightly over 260 .. this might not be entirely accurate because I don't have my invoice in front of me. Problem 1: Once on the job, they noticed a break seal leak on my rear left wheel - would cost me an additional $460 for labor plus parts and I would have to part with 1300 (approximately). It was a lot of money but I agreed. They would lease for me a car for the 24hrs it would take to fix my truck, Problem 2. in approximately an hour, they called me to inform me that once they opened the seal, they noticed that the seal is bad but the main problem was an inside bearing which caused the seal to break. I would need to part with an additional 550 (approximately) and said no charge for labor. In total I would part with 1700 (approximately). This was too much for me. I declined that job. I also reversed the brake flashing job and power steering job in addition to the seal job - (problem 1) because I believed that if the seal was not the problem (which is already leaking because of problem 2 (bearing), that the main problem to be fixed is the bearing problem job. Of course they charged me to labor for seal labor even though I declined the seal installation. I ended up paying for a job which was not the cause of the problem. Of course knowing that you never win with a dealership, I hesitantly requested to speak with a service manager who works with the guy on the service department who managed my work (bob) and of course they side together and had to pay 720 (approx) for (oil change, tire rotation and, brake job - 260) plus 460 (labor for problem 1). I understood their position, they told me my car is old, high miles .. all those stuff to justify their point of keeping my 460 - of course you never win an argument with a dealership - read the reviews and complains, you'll know what I am talking about. They have guys trained to answer and respond. I know something - dealing with a car maintenance is very stressful because we don't understand what's going on in the car therefore we need someone who will see from your side too and not take advantage - and cobb county Toyota is not somewhere you'll get that. There are people who are happy - good luck with that. But for me and my family, my business is done with them. I will try another dealership for my car maintenance and services for the cars we have. More

I have dealt with several Toyota dealerships and Cobb County Toyota has the most stable management and the best customer service I've experienced. They are top-notch and honest. The pricing is excellent County Toyota has the most stable management and the best customer service I've experienced. They are top-notch and honest. The pricing is excellent and I would go there first. From my most recent experience, they have a customer forever. They are that good. I cannot say enough about them. More

Ask for Grant! My Salesperson, Grant Shumate, was awesome! When Grant says he fights for his customers, he means it! My wife and I first visited Cobb County Toyota on a Saturday night to look at a Hi awesome! When Grant says he fights for his customers, he means it! My wife and I first visited Cobb County Toyota on a Saturday night to look at a Highlander, and Grant showed us the Sienna. Although we liked the Sienna, my wife decided to go with a Honda Odyssey. We liked Grant so much though, I decided to reach out to him about a Tundra I was looking at on the Cobb County Toyota website. Luckily, it was still in stock, and I decided to purchase it that Monday. Grant could not have made the process any easier. He really made the buying process enjoyable, as he is a very genuine, down to earth kind of guy. I will definitely let others know about Grant, and the kind of service they can expect from him and the team at Cobb County Toyota! More

My car was damaged during 60,000mile service, service manager Zach Claybrooks refused to investigate the damage, only to claim” didn’t happen here”. Very disrespectful,rude and unprofessional, I have mad manager Zach Claybrooks refused to investigate the damage, only to claim” didn’t happen here”. Very disrespectful,rude and unprofessional, I have made my last purchase (4 vehicles in the past 15 years) from Cobb Co. Toyota! More

Very poor experience here. They act like they are helpful, then work is more than estimate, repair isn't done right, or they really won't help. My last 3 services visits all had issues. 1.) put wr helpful, then work is more than estimate, repair isn't done right, or they really won't help. My last 3 services visits all had issues. 1.) put wrong battery in truck and incorrectly diagnosed battery as issue. I still get slow starts with new battery (they don't care they charged for new battery and it wasn't the issue 2.) did warranty work without permission 3.) air injector pump failed while in warranty, but not diagnosed until just after warranty expired. They would not even call toyota for assistance with cost $2400. We all make mistakes, but they didn't care to fix or resolve. Todd, service manager, is unhelpful. Instead of calling toyota, he lectures me on how toyota doesn't cover repairs outside of warranty. I wouldn't have asked him to call toyota, if the issue didn't happen during warranty. Tough dealership to work with, I would pick another one in town. More

If you want a Toyota, go see Grant Shumate at Cobb County Toyota. He was incredible and I truly believe that he strove to give me the best deal. It was more than that, however. He actually took the time to Toyota. He was incredible and I truly believe that he strove to give me the best deal. It was more than that, however. He actually took the time to hear and understand my needs and educate me on the various trim packages. I did not find the perfect vehicle -- he found it! Grant is a professional, knowledgeable, and kind person and he brought all of that to our transaction. He has a great sense of humor, too, which is always a plus! I highly, highly recommend him and he has won my business for life. More

My buying experience with Cobb Toyota was pleasant. Kent assisted me with patience and information. He knows his products well. I am impressed with his curious and straight communication. No push or pressu assisted me with patience and information. He knows his products well. I am impressed with his curious and straight communication. No push or pressure. They have good team communication as his partner "Internet Rob' stepped in to make things happen.thanks to both of you More

Got quote for replacing front windshield of 2019 Toyota Highlander, but NOT directly from your dealership, for I was sent to Eric Fisher for quote, which was $750 including electronic evaluation to ensure Highlander, but NOT directly from your dealership, for I was sent to Eric Fisher for quote, which was $750 including electronic evaluation to ensure all needed car systems that connected to the windshield were reconnected. Then Eric quoted to me $600 excluding the electronic system evaluation. I went to Auto Glass on South Cobb and got the windshield replaced for $270, also excluding the system evaluation. You should NOT recommend Eric to your cutomers. Thanks, C. Ferrell Nolan More

Stay away from these manipulative and unremorseful people. Obviously have no morals and are xxxx. Stay away from this stealership. If you do go, pay in cash so you never have to see these clowns again people. Obviously have no morals and are xxxx. Stay away from this stealership. If you do go, pay in cash so you never have to see these clowns again. More