Cobb County Toyota

We were very pleased with our experience with Jeff. He made us feel "at home" and very comfortable. I can't say enough good things about him and our whole experience with the others, (Sales Mgr.),& Harri made us feel "at home" and very comfortable. I can't say enough good things about him and our whole experience with the others, (Sales Mgr.),& Harrison the financial guy. It was a very pleasant day, and I LOVE MY NEW RAV4!! Hopefully our daughter will also be coming in to purchase a car SOON!! Thanks for EVERYTHING!! Rhonda Wilhite-Potts More

Derrick was very helpful and very knowledgable about selecting my new Prius car. Derric and the Sales Team negotiated the price with positive attitude and very friendly manner without any pressure nor a selecting my new Prius car. Derric and the Sales Team negotiated the price with positive attitude and very friendly manner without any pressure nor any haggling. They apptaised my trade-in car in short time and came up with reasonable trade-in value. The deivery of the new Prius was excellent. Derrick went over every little detail of how to drive the car as well as using all controls, NAv system, etc. More

Years ago I bought my Toyota at Cobb CO. Toyota. After numerous problems with the car I finally took delivery. This car has only been serviced at Cobb Co. Toyota but I will no longer do so because things numerous problems with the car I finally took delivery. This car has only been serviced at Cobb Co. Toyota but I will no longer do so because things have changed. Twice now my car has come out of service with damage, not major damage but things that shouldn't have happened. Neither J.C. Cooper nor the Service Manager, Dennis Zullo, care about the customers. They ignored 2 certified letters, 3 phone calls, and Zullo only lowered himself to speak to me when I came in and personally showed him the damage. Services I requested and was willing to pay for do not get done, the quotes they give me are not honored, and their attitude is such that it is obvious they couldn't care less. It is really a stark change. The girls at the payment window are great. I pity them that they work with the service dept. Save yourself the trouble and hassle and go elsewhere. More

I bought my new Toyota at Marietta Toyota because of the high pressure sales person at Cobb County Toyota. I live in Kennesaw so I took it to Cobb County for a warranty repair. It took them 2 weeks and the high pressure sales person at Cobb County Toyota. I live in Kennesaw so I took it to Cobb County for a warranty repair. It took them 2 weeks and the 6 week old vehicle was very dirty coming back to me. they do not use seat covers so dirt and grease was on my seats, head liner, dash and steering wheel. I contacted Dennis Zullo the service manager but he refused to speak with me on the matter. my service advisor told me that seat covers were not in their budget and that had brought them the car dirty. Well I have learned my lesson and will never go back to Cobb County Toyota More

In a follow-up call, Cobb County Toyota has agreed to split the cost of an aftermarket XM radio with me. I am satisfied with their response. ----------------------------------------------------------- split the cost of an aftermarket XM radio with me. I am satisfied with their response. ----------------------------------------------------------------------------- More

I took my brand new $35,000 dollar 4x4 Tacoma truck for its first oil change and when I picked it up, oil had been tracked into the truck. I took it back for the second oil change, to have the a/c fan moto its first oil change and when I picked it up, oil had been tracked into the truck. I took it back for the second oil change, to have the a/c fan motor replaced at 9,260 miles, and have my driver seat repaired that was wearing (area under my right leg which should not be wearing). The service manager (Dennis Zullo) said the seat "wearing" was due to someone harshly cleaning the seat. I have never had anything but water in the truck which I have never spilled. The seat started showing the fuzzy wearing after I had the first oil change at Cobb County Toyota. The service manager (Dennis Zullo) accusing me of harshly cleaning the seat is an absolute insult considering I told him honestly that I had not. I like my truck, but now despise Cobb County Toyota service department. Marietta Toyota is a longer drive for me, but hopefully at least their service department treats people with respect. More

For nearly a month I had been working with a salesman to purchase my 2012 Silver Metallic SE Camry. Color and option package were important to me. The first car the general sales manager,Rob Smith attempted purchase my 2012 Silver Metallic SE Camry. Color and option package were important to me. The first car the general sales manager,Rob Smith attempted to sell me was a used 2011 white XLE. The following day I received 6 phone calls in the span of 7 hours (while I was working) informing me that a silver, base model SE was being delivered "in a couple of days" and if I wanted an opportunity to purchase I would need to "sign papers so it would not be wholesaled out".Due to the high pressure tactics,I declined on this unseen vehicle opportunity. Four days later, my salesman sent a test message to inform me that a silver 2012 Camry with the option package I desired was on the lot was going to be available in the price range that I was comfortable with (as I already had my financing secured).I immediately contacted him and scheduled an appointment for the next day and contacted him 2 more times before arriving to the dealership. I was left waiting for 30 minutes only to be told by Rob Smith that "We sold that car last night." Disgusted at having my time wasted,I was also told that he was "trying to help me" and had another WHITE Camry brought to the showroom door. A printout was offered showing a silver Camry that was to be delivered in the upcoming week. Having had enough, I went to MARIETTA TOYOTA and within 72 hours brought my new silver, Camry SE with options home! I have a teenage daughter that will be driving soon and I can assured you that she will drive past Cobb County Toyota to MARIETTA Toyota to be treated with professionalism,respect and courtesy when she chooses her Toyota! More

Very pleased with service received, especially from Bradley. He was very friendly and helpful. Last month, my tire pressure light came on, so went to have it checked, and the guys in the bay were so ni Bradley. He was very friendly and helpful. Last month, my tire pressure light came on, so went to have it checked, and the guys in the bay were so nice, and said come back any time it goes on. More

Every time I take my car to this place they tell me something is "major" wrong with my car, for example this time I was quoted 991.91 + 712.67 (power steering leak and axle problem), in December I paid something is "major" wrong with my car, for example this time I was quoted 991.91 + 712.67 (power steering leak and axle problem), in December I paid near $1000 for "3 oil leaks", hmmm. WTH - My car is a 2007 Camry - I'm suspicious, and bottom lock, no one seems to care or be able to help me. Also, the 800 is no better. I am 100% certain that I will never buy a toyota again. I don't know much about cars but I know a 2007 Camry should not be having these expensive repairs. More

We bought our 6th vehicle from Cobb County Toyota 9 payments ago. We were promised a GPS/Navigation system exactly as would have came from the factory. My husband told the sales person (whom we bough payments ago. We were promised a GPS/Navigation system exactly as would have came from the factory. My husband told the sales person (whom we bought our last vehicle from)that we were in no hurry to buy and if it wasn't going to be the exact Nav system he would wait until they had a vehicle in stock with that same Nav system/Backup Camera. The system installed looked CHEAP to say the least, at times everything was reversed images in the camera that was mounted to the tag (not in the handle of the truck bed handle as promised). The bluetooth originally in the truck no longer worked, because the people who installed the cheap version of a GPS/Nav couldn't get it to work so they installed a mic glued to the windshield in the top left corner. This fell off within a day. Cobb County Toyota had us bring the truck back and have that system taken out shortly after installing it because they did not want to have to pay for that system and the invoice was due. This was at least 8 months ago. At this time we were told they would just order us a new truck with all the options we wanted from the factory (then the earthquake hit!). They have changed their tune on this story since then as well. We are being told now that the 2012 Tundras will have a system that will be available after the sell of a vehicle to be installed at dealerships (so they are waiting on these to come out!). Nobody in sales/general mgr ext ever even bothers to call us and give us an update. They wait for us to call them to get some sort of explanation...when we are way beyond mad at the poor communications! This will definitely be the LAST vehicle purchased at this facility! Hope this helps someone from making the same mistake...picking COBB COUNTY TOYOTA!!! More