Cochran Volkswagen North Hills

Scheduled car inspection Whoever runs the service department doesn’t know the meaning of customer service or communications. Scheduled an appointment a week in advance for a Whoever runs the service department doesn’t know the meaning of customer service or communications. Scheduled an appointment a week in advance for a routine inspection on a vehicle we purchased a year before there (sales team is awesome) for what it’s worth. Dropped the car off the evening before...as the apt was to have happened the following morning. After no call from anyone by the end of the day to pick up, I phone them. They said that someone didn’t show to work and the car wasn’t going to be done. I explained I traveled the next day and needed it to be done, and would pick it up at close. Again, no phone call. It’s now an entire 48 hours later from the appointment time and nobody has reached me on status. On hold now waiting to speak to someone...from a call I initiated to figure out why a 2017 Jetta is taking so long to inspect. Don’t take appointments if you can’t keep them. I will no longer bring my vehicle in to be serviced there. More

Botched oil leak repair Cochran was paid $5700 by an insurance company to fix all oil leaks on a fairly new VW. They had car for 4 weeks. Still leaked! I took it back two m Cochran was paid $5700 by an insurance company to fix all oil leaks on a fairly new VW. They had car for 4 weeks. Still leaked! I took it back two more times and was charged $1100. A very big headache! Took it to district court. Al Carney straight up lied about the circumstances. Judge Wagner kept interrupting me to side with Carney's story. Over and done with now. Don't go there! No wonder their ratings are low! More

Appreciate The Help Thanks to the sales manager Al, my bent wheel is being replaced . I appreciate the help as the wheel was apparently bent when I purchased the vehicle Thanks to the sales manager Al, my bent wheel is being replaced . I appreciate the help as the wheel was apparently bent when I purchased the vehicle . ( used 2016 Jetta) The follow-up from the service department was very good. More

Incompetent Service and a Dishonest Service Director I took my Mazda to Cochran after my low beam headlight went out. The bulb was replaced, but when I drove the car after it was dark later that night, I took my Mazda to Cochran after my low beam headlight went out. The bulb was replaced, but when I drove the car after it was dark later that night, the beam for the replaced bulb was so badly aligned that its direct focus was on the middle stripe of the road--that is, straight down and to the left. I made an appointment to have it fixed soon thereafter; then, after a one-hour wait, the bulb was seemingly aligned properly. The following week, the other low beam headlight went out, so I took the car back to Cochran. Once again, the bulb was so badly aligned that, in fact, the poor illumination almost caused me to crash one rainy night a few days later. I took the car to another Mazda dealer, and the technicians fixed the problem. According to the alternate dealer, neither bulb had been seated properly, thus causing bad alignment and poor illumination. I contacted the Service Director at Cochran, who promised, in writing, to reimburse my expense after I sent him the invoice from the other Mazda dealer. I did so right away, but I did not hear back from anyone from Cochran, including Mark. I called Cochran, but the Service Director's phone took me straight to voice mail. I left a polite message asking that he call me back. I heard nothing back from him, so I re-sent the initial email to the Service Director, along with the invoice. I did not hear back from him. I contacted Cochran twice more, but I have still not heard back from the Service Director or Cochran. This problem has now gone unresolved for approximately two months. I suspect that one reason that Cochran is behaving in such an unethical manner is that I have taken a temporary position out of the Pittsburgh area; however, the principle of honoring a promise is not one that should be predicated upon whether I am currently living in the area, If you make a promise, please follow through on the promise! // Folks, stay away from this place. I worry for anyone whose car needs service for more complicated and potentially dangerous mechanical issues, and I also worry for anyone who believes that this is an honest dealership. More

Awful Customer Service, Lemon Vehicle, Clueless Managers I lease a new, 2015 Jetta from this dealership and it is a lemon. My car has been in the shop 8 times now in one year. My car has been recalled, my br I lease a new, 2015 Jetta from this dealership and it is a lemon. My car has been in the shop 8 times now in one year. My car has been recalled, my brakes have failed on me going down a hill, my engine lost power, you name it, it has happened. Every time I take my car in, I dread it! The managers are rude, and act like I don't know what I'm talking about. The last time I was there the head service manager, Kevin, had a grin on his face the whole time and seemed too busy to deal with my situation. I've dealt with three service managers in the past year too, I don't understand why there is a new one every so months... It makes me hesitant to trust the dealership. The latest issue that my car has had is electronic issues with my whole navigation screen, and all my media is screwed up. There are days when I can't even use any media, radio, etc. it has been in the shop twice for this issue in the past month, and it needs to go back again to be "fixed". I feel so unsafe in this car because it has not only compromised my safety once but twice in one year... I don't trust my brand new car. The service department has lost my paper work not once, not twice, but three times... Every time I call to schedule an appointment the operators are rude and clueless and usually have to ask their supervisor on how to transfer their calls!?!???? Whenever I do get an appointment, I'm out a car and they don't offer hours that are flexible with my work schedule ( I work a 9-6 job). The lady offered their shuttle service but it stops operating at 5 and won't pick me up from work... So where does that leave me.. Without a car and stranded. Whenever I ask for a rental, it's like I'm asking for the world from Cochran. (AND the one loaner they did give me had an expired registration that I had to drive for a week before they gave me an updated registration, and the third loaner they gave me had a broken part in it that made the car ding when you drove it) I hate dealing with this dealership, this automobile, and all these situations.. I will NEVER buy another Volkswagen car, and I will NEVER purchase a car from ANY Cochran dealership ever again... More

Awful Service Department Absolutely awful. Worst dealership I've ever had the displeasure of using. I've been constantly lied to, ignored, and taken advantage of. Beware, avoi Absolutely awful. Worst dealership I've ever had the displeasure of using. I've been constantly lied to, ignored, and taken advantage of. Beware, avoid this place at all costs. More