Cochran Volkswagen South Hills

Pittsburgh's most friendly, customer- focused dealership. I was approaching the end of my lease on a 2008 Wolfsburg Jetta and the gentleman of Cochran VW took so much time reviewing options available to me. I was approaching the end of my lease on a 2008 Wolfsburg Jetta and the gentleman of Cochran VW took so much time reviewing options available to me. They took so much care to make sure i was happy in a car. I was extremely proud to buy my leased car from their dealership. They are 1000 times better than 3 Rivers! More

I came in with an unusual problem -- my tire kept deflating on a new car. I had taken it to NTB three times, and they told me nothing was wrong with the tire or rim, and it just needed to be reseale deflating on a new car. I had taken it to NTB three times, and they told me nothing was wrong with the tire or rim, and it just needed to be resealed. Each time they felt they had solved the problem, but it continued to leak. I brought it in to you, and I explained that I had a mystery that I could not explain, and asked you to look into it for me. I believe you did everything possible to fix the problem. You also said that there was nothing wrong, and resealed the tire. It appeared to be fixed when I drove it away (just as it did when I visited NTB). This happened just a few days ago. But I again find that there is a slow leak. I am guessing that there must be a defect in either the tire or the rim that you could not find, and I am going to drop it off again tomorrow. This time I'll ask you to do something more radical, like replacing a tire that does not appear to be damaged. If there is a defect, I am guessing that this tire (or rim) is a defect that was delivered when the car was new, but I cannot prove that I did not do the damage (if there is any). I was surprised to see that you did not charge me for everything you did to fix the tire. More than that, I was pleased that you took extreme measures to test the tire in every possible way, and that you conceded that since you did not find a problem you could not be sure that you fixed it -- and that I should bring it back if there was still a problem. Strange as it seems, I am very pleased with what you tried to do for me despite the fact that you didn't fix the problem. Your shop was very attentive to my strange problem, and I think you did what was possible short of replacing something, which is what I'm going to ask you to do tomorrow. More

The customer service at Cochran was exceptional. From beginning to end everyone was very hospitable. At no point were they your typical pushy car sales person. They let the car and its features sell it beginning to end everyone was very hospitable. At no point were they your typical pushy car sales person. They let the car and its features sell itself. More

Wonderful experience would highly recommend to family and friends. I am very satisfied with my experience and will be getting another when this lease is up. Will Audi be joining this dealership soon?:) friends. I am very satisfied with my experience and will be getting another when this lease is up. Will Audi be joining this dealership soon?:) More

I usually cannot stand buying new cars because of the dealers themselves, but Brandee and Luke made my experience a great one! They were very kind and very efficient. I have already told everyone I know dealers themselves, but Brandee and Luke made my experience a great one! They were very kind and very efficient. I have already told everyone I know to go to that dealership! Thanks! Casie Dean More

We had an excellent experience at #1 Cochran Volkswagen of South Hills. Bought a brand new Volkswagen Tiguan SEL and they had exactly the model with all the options and exact color we were looking for. O of South Hills. Bought a brand new Volkswagen Tiguan SEL and they had exactly the model with all the options and exact color we were looking for. Our salesperson, Brandee was extremely helpful and really went the extra mile by accomodating our 15 month old daughter who went car shopping with us that day. Brandee gave us time to install the car seat before our test drive even though it was a busy Saturday at the dealership. She even accomodated us by letting us drive the car to our home to make sure it fit into our low garage ceiling before we made the purchase even though the measurments showed it would fit. Brandee responded to all of our questions via text message which was also great. The dealership's exceptional service made buying our new car a breeze and of course, we love our new Volkswagen Tiguan! More

After submitting an internet request, via AAA's buying program, for a price quote on a new, 2011 Routan, Ken Fedorek responded. His response was very quick, and informative. Upon visiting the South Hi program, for a price quote on a new, 2011 Routan, Ken Fedorek responded. His response was very quick, and informative. Upon visiting the South Hills dealership on May 26, we were promptly greeted by Brandee, who offered to help us follow through with internet inquiry, and take a Routan for a test drive. Her manner was, at all times, upbeat, courteous, and informative. He answered all of our questions (and, in one case where she did not know the answer, she quickly found someone who could). Having really liked the Routan, we decided to purchase it. Working with Lucas to work through the contract process was easy, and efficient. The South Hills Volkswagen team provided us with a great experience (and, unlike numerous other dealerships -- no pressure!), and we would not hesitate to recommend others to the dealership. More