Cocoa Hyundai
Cocoa, FL
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,002 reviews
I am finally writing this letter after much frustration and a quickly declining opinion of your company, warranty and franchised dealership.<br><br>I purchased a new 2003 Santa Fe, FWD LX in December of 20 and a quickly declining opinion of your company, warranty and franchised dealership.<br><br>I purchased a new 2003 Santa Fe, FWD LX in December of 2002 from Cocoa Hyundai in Cocoa Beach, Florida.<br><br>I travel in my business and put on approximately 25,000 miles a year. At about 41,000 of this year I found factory paint beginning to bubble and flake on what I call the rocker pane, the panel below the driver door. The area is not exposed to outside elements as it is covered by the driver door when closed.<br><br>I took it to the Service Department of the same dealer and was told that it was over warranty of 36,000 miles or three-years. I was told by a laughing salesperson that I could certainly trade it in on a new model (I found that comment to be intolerable). The mileage I put on the car is far higher than an average driver would put on a car and it was put on in less than two-years. If a car’s factory paint won’t hold up for 19 months, then there is something seriously wrong with the paint, manufacturing, warranty or product. I have called Hyundai customer service, gone back to the dealer three times, tried to schedule a meeting with the Hyundai Factory Representative, waited for promised calls that never happened and finally received a call from the dealer saying they would do nothing to remedy the problem.<br><br>I meet many people in my business that could be potential customers on Hyundai Products. Many have asked me how I like my Santa Fe and service. I am going to start telling them the truth. It would seem to me that a minor re-paint of the area would have been an easy enough thing to do to keep customer service and satisfaction at a satisfactory level. Apparently the dealer does not agree nor care.<br><br> I would Never think of purchasing another Hyundai product and would never recommend Cocoa Hyundai to someone who might be.<br> More
I just brought a 2004 Hyundai Sonata. Oveall it was a pleasure experience. My Salesman, Vinny, has friendly, not overly aggressive, and explained/answered all my questions. It was quick, within two hou pleasure experience. My Salesman, Vinny, has friendly, not overly aggressive, and explained/answered all my questions. It was quick, within two hours I walked out w/my new car. Mark in fiancing was just as helpful. I was impressed, even though it's a little thing, that Vinny came out and explained everything, all buttons/operations, of the inside of the car for me. I never known a saleman to do that before you usually have to go home and read the manual. Thanks Vinny!! More