Coggin Deland Ford - Lincoln

Bought a Ford gold certified vehicle and did not notice a few spots of damage that were missed in the inspection. (Stone chip in windshield and big gouge in rim with a gash in the sidewall of the front drive few spots of damage that were missed in the inspection. (Stone chip in windshield and big gouge in rim with a gash in the sidewall of the front driver tire. Went back to the dealership and they refused to do anything about the tire which is a safety hazard. Manager states the tire held air and doesn't leak so they would not replace it. They did send out a tech for the windshield but only to fill the chip to prevent spreading but wouldn't replace the windshield. If damage was seen at time of purchase, I would have wanted a reduced price of damage fixed before purchasing. Not happy with the service received after buying a truck from them and will be the last time I buy a vehicle from them as a result. Also did not even receive a completely full tank of gas after purchase after was told I would. Tank was only 85% full. More

⭐ 1-Star Review – Coggin DeLand I am extremely disappointed with my experience at Coggin DeLand, especially with the lack of help and communication from General Manager Kevin. I purchased a 201 disappointed with my experience at Coggin DeLand, especially with the lack of help and communication from General Manager Kevin. I purchased a 2019 Kia Forte from this dealership, and since buying it, I have experienced one problem after another. Shortly after purchasing the vehicle, the steering wheel was shaking, so I brought it back and they kept the car for an extended period of time. After I got it back, the A/C was not working. I live about an hour away, so I had to drive an hour there and an hour back just to get it repaired. They kept the vehicle for almost two weeks. When I drove another hour back to pick it up, I discovered the problem still wasn't fixed. I had to leave the vehicle there for approximately another two weeks. I also had an issue with the tail light not working. After getting the car back again, I noticed a concerning smell coming from under the hood. Salesman Dakota called me, and I told him about the smell. He said he would let a manager know and someone would get back to me. Nobody did. Then the vehicle broke down. When I brought it back to the dealership, I was told that the car needs an engine and that the automatic braking system is also not working properly. I contacted General Manager Kevin looking for help. Instead of calling me and trying to resolve such a serious situation, I received a couple of emails and had to continue following up myself. He suggested trading the vehicle, but that option did not work out. Since then, I feel like my concerns have been ignored and I have not received a reasonable solution. What makes this even more disappointing is that this is the second vehicle I have purchased from this dealership. I was a returning customer and expected much better treatment. I understand that used vehicles can sometimes develop mechanical problems. My biggest complaint is how this situation has been handled—the repeated trips, weeks without my vehicle, repairs that were not completed, the breakdown, being told it needs an engine, and the lack of communication and assistance from management. I am extremely frustrated and disappointed with how I have been treated. After purchasing two vehicles from this dealership, I expected Coggin DeLand and its General Manager to take my situation seriously and make a genuine effort to help. More

Lawrence in Finance really helped me with the purchase of the Ford Edge. Alisa assisted me alot the day I was making the trade of vehicles. Service took my car in and did a complete check of service and was the Ford Edge. Alisa assisted me alot the day I was making the trade of vehicles. Service took my car in and did a complete check of service and was able to set the Ford app back on line so I could use the app. Had to redo the paperwork with Lawrence in Finance and all is good. More

Rick in Service went above & beyond for me, Big Help. TJ for a Courtesy car gave Excellent Service. Larry was Awesome on handling all the paperwork. Cory was Excellent at keeping things rolling & mak TJ for a Courtesy car gave Excellent Service. Larry was Awesome on handling all the paperwork. Cory was Excellent at keeping things rolling & making sure I was a Satisfied valued customer. Thanks Coggin Ford More

Very fast and excellent work with minimal down time! Pricing was fair and turn around was great! Pricing was fair and turn around was great! More

Bad! Bad bad bad bad bad bad no ayudan al cliente, no estoy conforme!! Y ya es la segunda vez!! Bad bad bad bad bad bad no ayudan al cliente, no estoy conforme!! Y ya es la segunda vez!! More

We've consistently enjoyed an 'Absolutely Wonderful Experience' with each car purchase my husband and I have made. The Service Department's prompt attention to our needs ensures our vehicle is always i Experience' with each car purchase my husband and I have made. The Service Department's prompt attention to our needs ensures our vehicle is always in optimal condition. Being treated like family is what sets this dealership apart. The confidence that comes from knowing there's a comprehensive support package in place for any issues that may arise is invaluable. More

I bought a 2016 MKX from them that had 47,000 miles. Obviously being that old car was bought as is where is. I love the car. Everything is great but they didn’t disclose to me that the third brake light Obviously being that old car was bought as is where is. I love the car. Everything is great but they didn’t disclose to me that the third brake light on the spoiler was broken. The dealer charges over $2000 for that repair. More

They are quick to ask for $189 for diagnostic even when I say what’s the issue. If I pay bumper to bumper insurance, why am I being charged a fee to check the issue. Counter agent seemed nice but left me bew say what’s the issue. If I pay bumper to bumper insurance, why am I being charged a fee to check the issue. Counter agent seemed nice but left me bewildered.nothing was explained when I asked about recall and vehicle issues. I was just wanting to leave. More

Customer service was nice, downside I dropped my car off Tuesday afternoon couldn’t pick it up until Thursday afternoon. Everyday was a delay with something. Tuesday afternoon couldn’t pick it up until Thursday afternoon. Everyday was a delay with something. More