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Coggin Deland Ford - Lincoln

Orange City, FL

4.6
418 Reviews

2655 N Volusia Ave

Orange City, FL

32763

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Showing 418 reviews

December 31, 2025

They are quick to ask for $189 for diagnostic even when I say what’s the issue. If I pay bumper to bumper insurance, why am I being charged a fee to check the issue. Counter agent seemed nice but left me bew More

by gijoeliwf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jan 03, 2026 -

Coggin Deland Ford - Lincoln responded

Thank you for sharing your feedback. I understand from your comments that the diagnostic fee was unexpected, particularly given your expectations around bumper-to-bumper coverage, and that you left without getting the explanations you were looking for regarding recalls and your vehicle concerns. Clear communication around charges, coverage, and next steps is important, and I appreciate you bringing this to our attention. I would love to learn more about your visit and review what you were advised so we can better understand where the communication may have fallen short. Best, Kevin Cao General Manager kcao@asburyauto.com 386-917-1266

December 15, 2025

Customer service was nice, downside I dropped my car off Tuesday afternoon couldn’t pick it up until Thursday afternoon. Everyday was a delay with something. More

by Megan.strannigan
Recommend Dealer
Yes
Employees Worked With
Steve
Dec 21, 2025 -

Coggin Deland Ford - Lincoln responded

Megan, thank you for sharing your feedback. I'm glad you found our customer service team pleasant to work with, and I understand from your comments that the repeated delays and extended time it took to get your vehicle back were frustrating. I'd appreciate the opportunity to discuss your visit and learn what caused the delays so we can improve the experience moving forward. Please feel free to reach out to me directly. Best, Kevin Cao General Manager kcao@asburyauto.com 386-917-1266

November 27, 2025

Went in for a recall. They spent all day looking for something to up-charge me for but did inform me they didn’t have the brake component needed to repair the recall I mad More

by timblodgett74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not your rat
Dec 02, 2025 -

Coggin Deland Ford - Lincoln responded

Thank you for sharing this detailed feedback about your recent and past visits. I understand you’re frustrated with how your recall appointment was handled, as well as your prior experiences with diagnostics and communication. I take comments like this seriously and would like the opportunity to review your history with us and discuss your concerns directly. Please feel free to reach out to me so we can talk through the details and your expectations going forward. Best, Kevin Cao General Manager kcao@asburyauto.com 386-917-1266

November 22, 2025

There seems to be a change as I drove in the lot to get the oil changed in my F150. There were a lot of nice cars and trucks in the lot Every time I have been here before I thought the lot was boring but More

by joewfixit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Whiddon
November 17, 2025

Excellent service. It didn’t take all day like other places. Financial was quick also. More

by gators06nc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez
November 07, 2025

The staff was courteous and professional. They were transparent and not pushy which is a big plus for me. I have to say that I like this location better than the Sanford location. More

by Pecans321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Cartwright
November 04, 2025

This Dealership Rocks! Dallas along with the rest of the staff was very friendly and helpful and got me into my 2019 Ford Explorer XLT in no time! You can tell this dealers More

by Mccrarybrandon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dallas, Angel Cortes
October 24, 2025

Every vehicle I have purchased from coggins Deland ford always had great sales staff . My last sales rep being Todd.On a scale 1 to 10 I would give him 10…….. More

by Genevon88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd
October 18, 2025

Very well run. All departments run smoothly. Respect to the customer. I’d go back again. More

by Christopher Latham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Decarlo
October 16, 2025

The worst service experience I have ever had. A simple oil change turned into oil all over my driveway i side of my doors on my upholstery. I had to bring the truck back as the bottom was cover More

by dragon1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Zientara, Angel Cortes
Oct 20, 2025 -

Coggin Deland Ford - Lincoln responded

Thank you for letting us know about your experience. I apologize for the delay in responding to your concerns. I'd like to talk about your visit and get more information so I can properly look into what happened and discuss how we can make this up to you. Please contact me at your convenience. Best, Chuck Rocha Area Vice President, Florida Asbury Automotive Group crocha@asburyauto.com 603-957-1449

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