Coggin Deland Ford - Lincoln

I purchased my Lincoln navigator new from this dealership back in 2017. Last month I brought the vehicle in for an oil change and multi point inspection as the vehicle had 69,000+ miles on it and the power t back in 2017. Last month I brought the vehicle in for an oil change and multi point inspection as the vehicle had 69,000+ miles on it and the power train warranty extended to 70,000 miles. The reason I requested a multi point check is the vehicle was about to go out of warranty, so I wanted it to be checked out to make sure I had no issues prior to the warranty expiring. I was told I would need rear brakes soon, but everything else was green meaning everything else was good. Two weeks later my water pump fails and the vehicle now has just over 70,000 miles so the powertrain warranty is no longer in effect. Water pumps don’t just fail they start weeping coolant which is a slow, drip and progressively get worse. This should have been caught during their multi point check. There is typically evidence of coolant residue around the weep pole of the water pump, and possibly a trail down the front and lower part of the motor . This should’ve indicated to any technician doing a multi point check that there is a problem with the water pump .I reached out to Lincoln to have this covered under the powertrain warranty , explained to them that the vehicle was just in at one of their dealerships for service 2 weeks before while still below the 70,000 miles. Lincoln motor company agreed to cover 60% of the repair and requested the dealership since they misdiagnosed the vehicle when it was at their dealership and under warranty to Cover the remaining 40%. I spoke with Jason, the service manager, and he told me. As part of the multi point inspection, we top off all the fluids. And at the time the vehicle was here your coolant level was full, so I pointed out to him that if all fluids are checked as you say and the coolant level was full. Why is my washer fluid below half if you topped it off he had no response. He said it’s my responsibility to know if my vehicle is leaking coolant and that he’s not going to cover the 40% even though they’re dealership missed Diagnosed it during their multipoint inspection. He was very rude and argumentative while we were speaking constantly talking over me, instead of listening to what I had to say. His final comment to me was I’m not covering anything you should have the repairs completed at Parks Longwood Lincoln. I don’t think this is very good customer service especially when you’ve been dealing with this dealership. For over 30 years and purchased the vehicle new from this dealership. Their service department consistently misdiagnosis or totally misses issues with their vehicles. If you have a Lincoln product, don’t take it to this dealership for service. It may be a little bit of a drive, but do yourself a favor and take it to Parks Longwood Lincoln for service where Repairs are done correctly the first time. Throughout the warranty on this vehicle, I’ve had to take it to Parks Longwood Lincoln for all warranty repairs because Coggin, Deland Ford Lincoln consistently failed to diagnose problems correctly. For example, the first week I own the vehicle I was getting a rattling noise. Inside the vehicle, I brought it to the dealership three times I was told the rattling noise with the seatbelt in the rear seat, hitting the the side, cargo panel I was told this the problem was fixed, I drove 15 feet out of the service drive, and it was still rattling I immediately went back and spoke with the service manager who rode in the vehicle, and said he could not hear the noise. I was forced to take the vehicle to Parks Longwood Lincoln where they immediately diagnosed issue as a loose track for the sunroof shade and replaced it no more rattle. Since then, I’ve had all of my warranty service work completed at Parks Longwood Lincoln with no issues. I have returned to Coggin Deland Lincoln to have oil changes done as part of my purchase I was given free oil changes. My salesman, Paul Cianciotto. Was great. It’s such a shame that their service dept. is so incomp More

Very disappointed with Deland Ford lately. Service reps communication is declining. Gave me an estimate to fix my car then call me next day to say the diagnosed it wrongly and the estimate dou Service reps communication is declining. Gave me an estimate to fix my car then call me next day to say the diagnosed it wrongly and the estimate doubled in price. I have gone to this dealership for years now and lately I have not been impressed and looking for somewhere new to go. More

If I had an option for negative stars I would have went that route. Worst dealership with zero accountability. Car was awaiting a part for 4 months, yes I said four months (which was not directly their fau that route. Worst dealership with zero accountability. Car was awaiting a part for 4 months, yes I said four months (which was not directly their fault) but they put absolutely no effort in to help the situation. Had to get my insurance company to Intervene, Geico, and they tracked down the part in 3 days. While waiting that 4 months, I received not 1 phone call as a courteous update. In fact when I called them they sounded as if they were annoyed. When I finally picked up the car, they didnt even take the time to run a vacuum or wash my car as a nice gesture. Again, zero awareness at the hardship of not having you vehicle for 4 months might have caused. Doubt Im ever buying a FORD again, but if on the rare chance I decided to get another F-150 it certainly would not be through this dealership. They should be ashamed of themselves. More