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Coggin Nissan at the Avenues
Jacksonville, FL
576 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 576 reviews
February 07, 2026
I initially purchased my Lexus from Coggin at The Avenues in Jacksonville. Buyer beware. At the time of purchase, the vehicle did not come with the proper wheel lock key. I was assured one would b Avenues in Jacksonville. Buyer beware. At the time of purchase, the vehicle did not come with the proper wheel lock key. I was assured one would be provided within 30 days. When that time came, the dealership was unable to supply it and instead told me I would need to go to a Lexus dealership on my own—at my own expense—which I found unacceptable given this was an issue from the original purchase. Eventually, they provided a key and assured me it was the correct one. I trusted that assurance. I am now at a tire shop attempting to purchase two new tires and have been told the wheel lock key they provided is defective and unusable. The shop now has to figure out how to remove the locks entirely just so routine tire service can be completed. This situation should never have happened. The lack of accountability, follow-through, and customer service has been extremely disappointing. This has been one of the worst dealership experiences I have had in my life. I strongly recommend avoiding this dealership unless you are prepared for poor service and unresolved issues. More
by katblalex
Employees Worked With
Chris Rodis
February 04, 2026
I have no complaints. Coggin Nissan repair is very timely. They fixed what was wrong and I didn't have to be there all day. Very courteous and friendly. I'll definitely Coggin Nissan repair is very timely. They fixed what was wrong and I didn't have to be there all day. Very courteous and friendly. I'll definitely return. Thank you More
by reneerivers43@gmail.com
Employees Worked With
I forgot her name. Very professional young woman.
January 30, 2026
Prompt reliable service Generates service recommendations based upon thorough inspection Service advisors are friendly and knowledgeable recommendations based upon thorough inspection Service advisors are friendly and knowledgeable More
by rpbpa7
Employees Worked With
Amanda in service, Charlie Robledo
January 29, 2026
Very knowledgeable and helpful employees The service is super great. Michael is super Helpful I highly recommend this establishment super great. Michael is super Helpful I highly recommend this establishment More
by Cookiestancarone
Employees Worked With
Charlie Robledo, Orjon Oiriako, Josh Young, Micheal Patrick, Raquel Welsh-Quijada
January 20, 2026
I was holding off submitting this review in hopes of hearing from the GM who I wrote a full page letter to last week. He did contact me today. After being loyal customers of this dealership for 25 years hearing from the GM who I wrote a full page letter to last week. He did contact me today. After being loyal customers of this dealership for 25 years I thought it would be a good place to look for a used truck. After purchasing the vehicle and finding some defects ( chipped windshield, bad tint on passenger window, no second key) I made them known in a review which I was asked to revise upon the dealer offering some free oil changes. I complied. However l after discovering a bad vibration in the steering wheel at 35 mph, I took the vehicle in for service. After patiently waiting 5 hours in the waiting room, I was informed the truck had bad U joints and bad motor mounts. So the vehicle was sold to me defective. The dealership absorbed the cost of the U joints but I had to pay for the mounts. The service advisor was as cooperative as she could be so no fault to her. These defects should have been discovered prior to the sale of the vehicle. The GM agreed with me and offered me a credit for any future work needed. Much appreciated. More
by rickbrew
Employees Worked With
Charlie Robledo, Chris Rodis
January 16, 2026
They worked with me when I stated a hard limit on price. Even understood when I had to cancel an appointment due to illness..Got the truck I wanted and the price we agreed upon.No hidden fees no extra extra Even understood when I had to cancel an appointment due to illness..Got the truck I wanted and the price we agreed upon.No hidden fees no extra extra charges. Good deal great experience More
by DavidL
Employees Worked With
Josh Young
January 11, 2026
This was the best experience that I have had buying a car. I was treated like I was part of their family, which is important to me. Professional and down to earth at the same time. No hassle over the pr car. I was treated like I was part of their family, which is important to me. Professional and down to earth at the same time. No hassle over the price and understanding of my personal requirements More
by thebatmaster1
Employees Worked With
Allyson, Brandon
January 02, 2026
Updated Review: Stephen was great to deal with and helped my in-laws purchase a new Rogue without being pushy while answering all of their questions and showing them the exact car they wanted. Justin did an my in-laws purchase a new Rogue without being pushy while answering all of their questions and showing them the exact car they wanted. Justin did an awesome job getting things right on the financing side. Thank you. More
by Djqiv1
Employees Worked With
Stephen Sedlacek; Justin Rhome
