
Coggin Nissan at the Avenues
Jacksonville, FL
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Great Car Buying Experience My wife and I went in to buy her a new Nissan Altima this past Saturday after making an appointment online with a Salesperson to discuss the car we ha My wife and I went in to buy her a new Nissan Altima this past Saturday after making an appointment online with a Salesperson to discuss the car we had found on the Dealership's website. Had the 10am appointment with John Floyd... was very friendly, and completely non-pressure. Gave us great information about the car and Dealership during the test drive and after. Spent about 20 minutes discussing and agreeing on options and price points with John and Manzsel. We had previously arranged our own financing, but Manzsel was able to give us a better rate than our own bank. The buying experience was very positive and professional... we drove out with our new car within 2 hours of arriving. I completely recommend this Dealership... very professional and courteous staff, and we enjoyed our buying experience. And my wife loves her new car... Thanks! More
Update to my previous review. This is now a nightmare of an experience and I'm so disgusted we've been lied to and nothing has been resolved. UPDATE 10/10---The PR person respond This is now a nightmare of an experience and I'm so disgusted we've been lied to and nothing has been resolved. UPDATE 10/10---The PR person responded on another review site I find it comical because my husband has personally trying to get her help for weeks and she hasn't done a darn thing. My husband Paul has been calling your office and consumer affairs for weeks now (and has spoke to you personally) Lola. Everyones answer is "we can't help you." Your GM that left made this last contract (was dirty in the paperwork). My husband didn't sign anything saying he was paying $4,000 down. I don't know what your company did but no one asked for money at signing. The financing company says they have all they need. So now you are after us for the $4,000. That's ridiculous! Our first contract you couldn't get financing we went through xxxx to get this deal and it was a botched one with a GM that probably was fired for doing things like this. We have now owned 5 Nissan's and this is how we are treated. Manzel is the one that did the contract the GM worked out over the phone with my husband. Now Manzel (who ripped the new contract up in front of my husband since it was missing gap insurance and he re-did it). Manzel now calls my husband for a $4000 down payment. This has been going on since August and we get ignored unless YOU ALL want something. Everything has been slimy and dirty and no one wants to help us. I hope that something can get resolved (the payments we agreed upon from the beginning). You will be losing 2 Nissan costumers if not and I'll will make sure as many people know about your locations crooked ways, and to STAY FAR FAR AWAY. We have contacted the Local News and we hope to hear from someone at your company soon. More
Waiting to update this review before it goes live as different people in the dealership are now handling my issue and so far it has been very positive this review before it goes live as different people in the dealership are now handling my issue and so far it has been very positive More
New truck purchase Very pleasing surroundings and friendly staff. Very helpful and made the process enjoyable. The vehicle I was looking for was not in their stock, bu Very pleasing surroundings and friendly staff. Very helpful and made the process enjoyable. The vehicle I was looking for was not in their stock, but they found one at another dealer and brought to their place. More
Don't beleive them if they send you a letter offering a deal I received a letter in the mail from Coggin Nissan at the Avenues stating that because I have a great payment track record, they would offer me a new I received a letter in the mail from Coggin Nissan at the Avenues stating that because I have a great payment track record, they would offer me a new car at or below my current payment. So I decided to see what they have to offer, salesman Enea was great, very friendly, and since I work for Bank of America, I get VIP treatment. I looked at a 2014 Rogue Select, they did some figures and came back with about $200 over my current payment, I said forget it, they came back again with now a payment only $30 over my current payment. My Saturn Vue is a 2009 and I though this is good, I could live with that payment, but I wanted to sleep on it and go over it with my wife. They gave me the car to take home and show my wife and we both liked the car so we agreed to do the deal. So I contact them to provide all my info for the paperwork and they do everything up front so, I said as long as we can get the payment you quoted, we are good. So I go to the dealership and finish the paperwork, am called into finance and now the payment is about $150 over my current payment, I said forget it, I'm not going up that much on my payment, your company made the offer to me. She went to the GM and the best they can do is $100 over my current payment. Needless to say, I said forget it. Crooks, liars and thief's are what every car salesman can be categorized as. I hate the process, I hate the way they lie to you. Bad experience, Bad advertising and I'll never go back. Tony Ruxxxxi signed the letter so I thought it was a good offer but obviously he wasn't involved. More
Great service. We are pleased with the service we received at your branch. Mr. Jeremy commitment to great customer service is to be commended. You can be sure that w We are pleased with the service we received at your branch. Mr. Jeremy commitment to great customer service is to be commended. You can be sure that we will continue to do business for years to come. More
Called them early today to see how busy they are, since I didn't have an appointment for an oil change. Kristen said they're a little busy and it will take a little over an hour. I got there and Kristen cam didn't have an appointment for an oil change. Kristen said they're a little busy and it will take a little over an hour. I got there and Kristen came out right away to help me and also asked if I would also like them to wash my car to get rid off the pollen. After about ten minutes she came and told me my tires are due for rotation and it would cost this much…I was thinking…ok I would be here for 1 1/2 hour or so! But, I was only there for 45min w/ oil change, tire rotation and free car wash. I was a happy customer! More
The whole process was very easy. Corrie did a fantastic job of working with me to get the best possible deal, without it feeling like I was being pressured. Previous experience at dealerships had a very di job of working with me to get the best possible deal, without it feeling like I was being pressured. Previous experience at dealerships had a very different feel to the whole process. More
Have been going here for years and can say that I have always received excellent service, and treated very well at all times. Highly recommend Kristin for her attention to detail and wilingness to work wi always received excellent service, and treated very well at all times. Highly recommend Kristin for her attention to detail and wilingness to work with you on any matters that might arise. More
Everyone I had contact with at the service department was professional, helpful and went above and beyond answering any concerns I had. I’ve been dealing with Frank since day one and I’ve had nothing but pl professional, helpful and went above and beyond answering any concerns I had. I’ve been dealing with Frank since day one and I’ve had nothing but pleasant experience with him. My service was performed in the time promised. He always explains what was done to my car in details and making sure that I am satisfied with the work. I would highly recommend Frank and this dealership. I also want to thank David Surguine for ensuring that I am satisfied with my new certified car and delivering exactly what was promised. More