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Coggin Nissan at the Avenues

Jacksonville, FL

4.4
509 Reviews

10859 Phillips Highway

Jacksonville, FL

32256

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Showing 509 reviews

November 05, 2013

I recently bought a new Pathfinder and wanted to affix the front license plate bracket which i received with the vehicle but did not get the hardware. I initially asked for the hardware so i could attach More

by tmadelly
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 05, 2013 -

Coggin Nissan at the Avenues responded

Thank you for letting me know that my service team went over and above the call of duty to help get your front license plate on your Pathfinder. I am always glad to hear that my team is providing such excellent service to our customers. I hope you feel confident that we will provide the same high level of service for any other issues we can resolve to make your driving experience better. Thank you for your business, Jenny Winslow Customer Relations Director

October 31, 2013

Love my new Nissan!!!!!!!! Everyone was great, from the General Manager, David Surguine to the sales person, Corrie King to the Finance manager, Christine Fleeman. I will def be back to use the service dep More

by NewNissan211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corrie King
Oct 31, 2013 -

Coggin Nissan at the Avenues responded

We are so glad that we were able to make your car-buying experience so memorable! We want to be sure all our customers are fully satisfied during the sale but during after as well. If there are any concerns we can address for you, please do not delay in letting us know. We look forward to seeing you again at that first oil change! Happy Halloween! David Surguine General Manager

October 30, 2013

I went to this Nissan dealership with the intention of purchasing a used vehicle if I could afford it. Jeremy worked diligently to get me the best deal on a car I could afford. I ended up purchasing a n More

by laurastinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Criscione
Oct 31, 2013 -

Coggin Nissan at the Avenues responded

Laura, I am glad to hear that Jeremy was able to find a car that worked with both your budget and expectations. We want every customer to feel respected and knowledgeable about all aspects of their purchase. Please let us know if you have any questions about your pre-owned car or if we can be of assistance. Thank you, Jenny Winslow Customer Relations Director

October 23, 2013

Copy of e-mail to manager (so far NO RESPONSE!!): Good Copy of e-mail to manager (so far NO RESPONSE!!): Good morning, My name is XXX and I was a customer at Coggin Nissan at The Avenues late yester More

by Brenda595
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike and Kip
Nov 05, 2013 -

Coggin Nissan at the Avenues responded

Brenda, I am sorry that we have not been able to reply to your email faster; we are trying to get in touch with you now that you have brought the matter to our attention. Please contact Leo Linkov at 904-302-8992 if you receive this message before he is in touch with you. We want to work to resolve your financing concerns and demonstrate that our finance department is held to the same high standards as the rest of the store. Thank you, Jenny Winslow Customer Relations Director

October 23, 2013

No pressure salesman, gave me plenty of options and drove home in a new vehicle feeling it was my decision to buy, not someone else's. The financing department was great and overall buying a vehicle at this More

by CRMiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Ibarra
Oct 24, 2013 -

Coggin Nissan at the Avenues responded

Thank you for taking the time to let me know about your positive experience at Coggin Nissan at the Avenues. I am thrilled to hear that you felt entirely in control of your car buying experience. Please do not hesitate to allow us to demonstrate to you our service after the sale by reaching out with any concerns you have. Thank you for your business, Jenny Winslow Customer Service Manager

October 19, 2013

After the purchase, I have waited for the missing part. When I stopped by to pick up the missing part, got nasty message. I don't appreciate his professionalism. Need to show respect for customers and the More

by mv32256
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dexter Smith, Brent Cox,
Oct 31, 2013 -

Coggin Nissan at the Avenues responded

I agree that all customers deserve our respect and apologize that you did not feel appreciated in receiving your missing part. I would like to speak to you about this incident, work to ensure you have the part in hand, and receive the professionalism you deserve as a member of the Coggin family. Please contact me at a convenient time at 904-302-8992. I look forward to working with you, Jenny Winslow Customer Relations Director

October 11, 2013

Great experience working with Lou and Duane, they met and exceeded all my expectations. They made the process easy, with all the typically haggling, I look forward to having my service preformed there. More

by amachols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane and Lou
Oct 14, 2013 -

Coggin Nissan at the Avenues responded

Thank you for letting me know that Lou and Duane worked to ensure your complete satisfaction! I am confident that they were able to answer all your questions, but if you have any more or any concerns before your first scheduled maintenance, please do not hesitate to contact us! Thank you for your business! Jenny Winslow Customer Service Manager

October 09, 2013

Great car buying experience........Super helpful people who all provided answers to any questions that I had. Tony Bleta and Brent Cox listened to my needs and came up with a great deal in just a few minut More

by radeye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Bleta, Brent Cox, Kip Winter and David Heimgartner
Oct 09, 2013 -

Coggin Nissan at the Avenues responded

Chuck, Thank you for taking the time to tell me about your experience. I am thrilled to hear that my team was able to find what you were looking for by listening to you. We want everyone to have that kind of fun, no-pressure experience you had. Please test our service after the sale by letting us know about any concerns or questions that come up or calling for your scheduled maintenance. Thank you for your business, Tony Ruxxxxi General Service Manager

October 06, 2013

Jeremy Criscione handled my purchase in a professional and straight forward manner.He was open to my needs and made every effort to completing my purchase in a timely manner. More

by WeeYum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Criscione
Oct 07, 2013 -

Coggin Nissan at the Avenues responded

I am confident that you were in great hands with Jeremy and glad that he was able to make you feel comfortable throughout the buying process. I invite you to let us show you our dedication to customer satisfaction by letting us know when we can be of assistance to you in the future. Best, David Surguine General Manager

September 25, 2013

Dealership with well coordinated staff. Salesmen knowledgeable and able to pursue specific needs and interests of client. Fair pricing. We have purchased other cars here and have always been pleas More

by herron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
gerald boyer
Sep 25, 2013 -

Coggin Nissan at the Avenues responded

Thank you for taking the time to let me know how we have earned your trust. Your continued business at Coggin Nissan at the Avenues means a lot to me. We look forward to our next opportunity to work with you, just let us know when we can be of assistance! Thank you, David Surguine General Manager

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