Coggin Nissan at the Avenues

Good overall experience. The people are all congenial to work with. When financing it takes too long to complete the process. There should be a way to complete everything in a shorter period of time. work with. When financing it takes too long to complete the process. There should be a way to complete everything in a shorter period of time. More

Jay was great!! I told him the problem I was having with my Maxima. He told me that I would have to do an update on my ecm before they would know if this was the problem. He told me that some times this was my Maxima. He told me that I would have to do an update on my ecm before they would know if this was the problem. He told me that some times this was the fix it would need. I was quoted $1200 by another dealership "Nissan of St Augustine", saying that I needed a new converter. Well Jay said there was a bulletin out on this very problem. He told me that he would update my computer on the car. Well Jay told me that the problem was fixed. He said the update was all the car needed. The cost was $105, not the $1200 I was quoted by Nissan of St Augustine. I am so grateful that I took my car to Coggin at the Avenues. Everyone at the dealership was very nice. The showroom, the people, the waiting area are all top notch. I was treated like a king there. DO NOT go to Nissan of St Augustine unless you like to get a hosing. Thank you Jay!!!!! More

I have been looking for a used honda accord for my daughter for awhile. I found this dealership on autotrader and they had a 2005 honda accord listed in the price range and mileage range I was looking daughter for awhile. I found this dealership on autotrader and they had a 2005 honda accord listed in the price range and mileage range I was looking for. I emailed the dealership. The next day I called and spoke with someone not sure the salesman name (hard to understand)but he informed me the honda was sold and then asked me if I was looking for a car (yea, that's why I called!). Then around 11:15 am a lady called and said she was foloowing up with an email about my interest in the honda accord. I told her that I called and I was told the car had sold. She said really, well let me check. So she placed me on hold and when she returned she said indeed the car had sold that morning. Well when I checked my email I had recieved from Mike Beaver, it stated that the honda was still avialable but would not be able to test drive it till Monday. I then spoke with him on the phone and told him of the confusion regarding the car and he said that he was th sales manager and that no one really knew the car was avialable because it was going through inspection and they were waiting on a couple of parts for it and he would let me know when I could come test drive it. I informed him that I lived 4hrs away but I was very interested in the car. I asked him to please not to sell the car out from under me because I really wanted it. He assured me he would not sell it. I would of put a deposit down but he never suggested I do so. He said he would let me know when it was ready. We commuticated through email everyday Sat.-Tues and had planned to arrive to purchase the car on Wed. evening. I received an email around 10:30am or so stating that the car had been sold Tues night and that he was sorry and for me to look on their sight to see if there was any other car I liked! You know the sad part is that I have a daughter very upset because she has saved for a car and really wanted this one. I WOULD NOT BY A CAR FROM THIS DEALERSHIP! It's there loss because we were bringing cash money and I was interested in looking for a second car for my other daughter! To bad for them it could of been 2 sales instead of one! More

I was shopping for a New 2011 Nissan Altima for my mother. She drove the Nissan at her local dealership and said that she wanted to buy it. I told her to wait and allow me to find a fair and reasona mother. She drove the Nissan at her local dealership and said that she wanted to buy it. I told her to wait and allow me to find a fair and reasonable price for the car. I searched the internet for a dealership within 500 miles of my home. I contacted four different dealerships by email and asked the sales contact to email me a "BEST CASH OUT-THE-DOOR Price" before I would even consider driving the distance to purchase the car with my mother. Long story made short, Brent Cox at Coggin Nissan at the Avenues in Jacksonville, FL was the ONLY sales contact that stuck to the originally quoted price we had mutually agreed upon! The other dealerships wanted to play the "back & forth" games that many dealerships and sales people are famous for. Brent Cox had the vehicle that we wanted in stock and when I asked for one with less dealer add ons, Brent Cox was able to come up with a vehicle and provide it to me at a lesser price! Once we had finally settled on the vehicle and trim line, Brent Cox told me that he would have it detailed and ready for us when we got to the dealership. My mother and I drove the 442 mile round trip to the dealership based SOLELY on the "gut feeling" I had experienced with Brent Cox through our contact by email and telephone and the promise from Brent Cox that our agreed upon price would not include and "surprises" upon our arrival. When we arrived, the car was ready and Brent Cox went over EVERYHTHING with my mother and together we all went for a test drive. I was not surprised at the level of care and attention he gave my mother and me. From initial contact to close of the sale, there were NO Surprises, NO Problems! Brent Cox and the Team at Coggin Nissan at the Avenues were GREAT to us and when I get ready to buy a Nissan for myself, I'll be calling Brent Cox back to handle the transaction! More

It was an easy transaction from start to finish. David heimgartner did everything he promised me over the phone before I even got there. If he didn't have one thing, he compensated for it with something e heimgartner did everything he promised me over the phone before I even got there. If he didn't have one thing, he compensated for it with something else. This is the first time in my life I have ever left a dealership happy and with exactly what I wanted including the price. My local dealer was about 4,500 more exspensive. I had to drive 137 miles but it was well worth it. In five or so years when I buy another vehicle, I am going back to this dealership and buy another vehicle even if I have to drive 500 miles. A++++++++++++++ dealership! More

So I am a single mom with 4 children, I show up to get a nissan quest, so very long story short, I test drive the van, it was horribly slow, and i also noticed a weird sound coming from the engine on the ac nissan quest, so very long story short, I test drive the van, it was horribly slow, and i also noticed a weird sound coming from the engine on the accelerate..I had already caught Phillip (slime ball ) in a lie...so i didnt say anything...while he was whispering to the short overly loud manager, i slipped out into the garage and spoke with the mechanic...WES...my gaurdian angel this day, I wont say what he said bc i would hate to get him trouble for being an honest man, just people listen to me....DO NOT TRUST THIS DEALERSHIP, HEED MY ADVICE, Wes, didnt have to tell me the truth he couldve let me make a huge mistake, but he didnt. DO NOT GO HERE...GOD BLESS YOU WES, YOU ARE AN AWESOME MAN, AND I THANK YOU SO MUCH FOR WARNING ME. More

Got to the dealership about 1:30 pm on 2/15/11 and things started out ok - Brent showed us a couple of vehicles, found one we liked and that was pretty straight forward. Once we got inside and started runnin started out ok - Brent showed us a couple of vehicles, found one we liked and that was pretty straight forward. Once we got inside and started running the finance, ok course they play the price tag and payment game and once you agree on something then they say you are approved. Then I had to wait for the finance manager, Travis, to speak with me. My credit is not the best right now and I know that, but I was prepared with 2 years personal and business tax returns, bank statements, profit and loss statements for my business, etc. Around 3:00 pm Travis came whisking by, sat down next to me and started rapidly shuffling through all the paperwork I had given. Didn't look like he was looking for anything, just shuffling papers. Then he asked if I had my 2010 tax return and I said no, as a business owner we receive our 1099's on different schedules than W-2s and it will take over a month to prepare the business tax return. He asked if I could get it to him in a couple of days, to which I responded, no. He said ok, got up and walked away. Then I was told my credit was insufficient and I needed a co-signer. I was prepared for this too and my business partner was agreeing to co-sign with me. Then we waited and waited and waited and waited. Finally, about 7:00pm Travis was ready for us. We got back to his office where he hurriedly started shuffling papers again - he was so disorganized and couldn't find anything he was looking for. Anyway, when he told us how much the payment was going to be it was about $160.00 more a month than we had agreed upon. We asked why the change and of course it was the credit issues. We said ok, thanks but no thanks and walked out. As we were walking out, Travis came running up to us and asked us to come back in. He said if we go ahead and sign all the paperwork he will get the Finance Director in the next day and promises to get us the payment we want. He finally convinced us to do it. He adjust the paperwork for the payment we wanted, but they change and put my co-signer as the purchaser and me as the co-buyer which was not discussed with us first. There were tons of spelling errors on the documents and names were wrong. Then he promised to call me back the next day and let me know everything went through ok, but he didn't. I left 2 messages for him to call and he did not. I waited for the next day and I tried to call Brent, no answer, his cell phone number didn't work and still no call back. The next day I went by the dealership and spoke with Brent. He seemed surprised that no one had called me back, when he too promised to follow up. He spoke with Travis and said they need more bank information and proof that I own my business, which I provided that day, Here it is, 7days later and I still do not have a final answer on whether the financing is good to go. No response to voice mail, email or anything. I have had a similar experience with a different dealership in the past, but I have to say this is probably the worst car buying experience I have ever had. UPDATE - 2/22 Received a call from Finance Manager Richard asking for anothr $4,000 down to finalize the deal. When I said I didn't have that much money he said then I needed to return the vehicle, which I did the next day. This is truly the most unorganized, deceitful and embarrassing situation I have ever been through. Not cool Coggin Nissan, not cool. More

Brian was great I am in sales my self and understand how sales work. Brian made me feel great. Let's be honest we can buy the product any where but the experience and price is what sales you. Brain was trul sales work. Brian made me feel great. Let's be honest we can buy the product any where but the experience and price is what sales you. Brain was truly great non pushy I asked for a certain car and a certain price both of which he came back with. No hassle. Now I hate to do it but Jeff the finance guy was the biggest butt hole I have ever meet. This guy was so pushy and never listen he tried to tell me about my family. What an idiot. I seriously almost walked out because of him. If it wasn't for brain and the dealership I would have left. When I told the dealership you think they would have made a effort to compensate me nope didn't happen just apologized and sold me the car. I think I will call brain again but if you go to this dealership trust me don't go with Jeff. Also don't think if you get messed with you will get compensated just take the deal and move on. Overall use brain and know what you want and how much you want to pay More