Coggin Nissan at the Avenues

Got to the dealership about 1:30 pm on 2/15/11 and things started out ok - Brent showed us a couple of vehicles, found one we liked and that was pretty straight forward. Once we got inside and started runnin started out ok - Brent showed us a couple of vehicles, found one we liked and that was pretty straight forward. Once we got inside and started running the finance, ok course they play the price tag and payment game and once you agree on something then they say you are approved. Then I had to wait for the finance manager, Travis, to speak with me. My credit is not the best right now and I know that, but I was prepared with 2 years personal and business tax returns, bank statements, profit and loss statements for my business, etc. Around 3:00 pm Travis came whisking by, sat down next to me and started rapidly shuffling through all the paperwork I had given. Didn't look like he was looking for anything, just shuffling papers. Then he asked if I had my 2010 tax return and I said no, as a business owner we receive our 1099's on different schedules than W-2s and it will take over a month to prepare the business tax return. He asked if I could get it to him in a couple of days, to which I responded, no. He said ok, got up and walked away. Then I was told my credit was insufficient and I needed a co-signer. I was prepared for this too and my business partner was agreeing to co-sign with me. Then we waited and waited and waited and waited. Finally, about 7:00pm Travis was ready for us. We got back to his office where he hurriedly started shuffling papers again - he was so disorganized and couldn't find anything he was looking for. Anyway, when he told us how much the payment was going to be it was about $160.00 more a month than we had agreed upon. We asked why the change and of course it was the credit issues. We said ok, thanks but no thanks and walked out. As we were walking out, Travis came running up to us and asked us to come back in. He said if we go ahead and sign all the paperwork he will get the Finance Director in the next day and promises to get us the payment we want. He finally convinced us to do it. He adjust the paperwork for the payment we wanted, but they change and put my co-signer as the purchaser and me as the co-buyer which was not discussed with us first. There were tons of spelling errors on the documents and names were wrong. Then he promised to call me back the next day and let me know everything went through ok, but he didn't. I left 2 messages for him to call and he did not. I waited for the next day and I tried to call Brent, no answer, his cell phone number didn't work and still no call back. The next day I went by the dealership and spoke with Brent. He seemed surprised that no one had called me back, when he too promised to follow up. He spoke with Travis and said they need more bank information and proof that I own my business, which I provided that day, Here it is, 7days later and I still do not have a final answer on whether the financing is good to go. No response to voice mail, email or anything. I have had a similar experience with a different dealership in the past, but I have to say this is probably the worst car buying experience I have ever had. UPDATE - 2/22 Received a call from Finance Manager Richard asking for anothr $4,000 down to finalize the deal. When I said I didn't have that much money he said then I needed to return the vehicle, which I did the next day. This is truly the most unorganized, deceitful and embarrassing situation I have ever been through. Not cool Coggin Nissan, not cool. More

Brian was great I am in sales my self and understand how sales work. Brian made me feel great. Let's be honest we can buy the product any where but the experience and price is what sales you. Brain was trul sales work. Brian made me feel great. Let's be honest we can buy the product any where but the experience and price is what sales you. Brain was truly great non pushy I asked for a certain car and a certain price both of which he came back with. No hassle. Now I hate to do it but Jeff the finance guy was the biggest butt hole I have ever meet. This guy was so pushy and never listen he tried to tell me about my family. What an idiot. I seriously almost walked out because of him. If it wasn't for brain and the dealership I would have left. When I told the dealership you think they would have made a effort to compensate me nope didn't happen just apologized and sold me the car. I think I will call brain again but if you go to this dealership trust me don't go with Jeff. Also don't think if you get messed with you will get compensated just take the deal and move on. Overall use brain and know what you want and how much you want to pay More

At first the experience was fantastic. Then they messed up the tax and tried to collect after the contract was signed. Now, they are not returning emails or phone calls. My temp tags have expired and I am up the tax and tried to collect after the contract was signed. Now, they are not returning emails or phone calls. My temp tags have expired and I am having to pay out of my pocket to rent a car to get to work. This car dealer does not care about you after the sale. They simply want your money. Be aware that they charge you 599.00 for basically sweeping out your car and changing the oil. If they say they will call you back don't wait by the phone. I have filed a complaint with the Attorney General. If you have experienced the same issue with this dealer please contact me. Buyer Beware!!! More

We visited the dealership and test drove a car. We told him we didn't want to buy for a little while and he didn't hassle us to buy 'today'. A couple of weeks later we returned to look at it again and our him we didn't want to buy for a little while and he didn't hassle us to buy 'today'. A couple of weeks later we returned to look at it again and our sales consultant, Max, remembered our names. The new car director, Ben, remembered the prices he had quoted us and was happy to work with us to get the price where we expected. They all stayed late on a Saturday night to make sure everything was taken care of. This dealership is the best car buying experience we have ever had during the car buying process. After researching for a couple of months, this dealership offered us a great price and experience. This is the place to buy a Nissan! Talk to Max! More

This is the fifth new car I have ever purchased and, BY FAR, the best experience I have ever had. For once, I walked out of a car dealership feeling like I had made a good ole fashioned business deal rath FAR, the best experience I have ever had. For once, I walked out of a car dealership feeling like I had made a good ole fashioned business deal rather than having been hoodwinked. Freddie and Jason are just flat out, GREAT human beings. If you are looking for a Nissan in this area, I HIGHLY recommend Coggin Nissan, there is a reason their walls are littered with awards!!! More

What I especially liked about this dealership was that neither the sales person nor the manager were high pressure people--both were low-keyed. You never find a dealership(these days) where you feel like neither the sales person nor the manager were high pressure people--both were low-keyed. You never find a dealership(these days) where you feel like your arm is being "twisted" or "broken" by the sales people---that is not the case here. I highly recommend this dealership, and, specifically Brent Cox( the sales person) and his manager- Ben Stadler. I came(to Coggin Nissan)--I saw (what I wanted) and I conquered (by walking out in a few hours with a beautiful 2011 car) Mort G. More

Great people, Great Price, Great Service. A++ I shopped around for 3 months before I purchased my new Altima. I chose Coggin Nissan at the Avenues because of their great people and price. I would recommen around for 3 months before I purchased my new Altima. I chose Coggin Nissan at the Avenues because of their great people and price. I would recommend this dealership to everyone I know, and will be back in the future for service and my next Nissan. Thanks for making my purchase a great one! More

I began my new car search online. Let's face it, a new car is great but the process is never described as fun! Brent Cox with Coggin Nissan at the Avenues was the first to contact me out of the dealers I car is great but the process is never described as fun! Brent Cox with Coggin Nissan at the Avenues was the first to contact me out of the dealers I had looked at online. He was not pushy or aggressive at all. Brent followed up with an email and just offered information and assistance if I needed it. He was able to provide me with the information about the car I was interested in without making me feel like I was being forced to buy. I showed up at the dealer late one night, Brent was there and willing to work with us even after it was time for him to go home. Overall, the expereience so far has been a good one - I would not think twice about returning to Coggin Nissan at the Avenues! More

Coggin Nissan at the Avenues is a great dealership. Very Coggin Nissan at the Avenues is a great dealership. Very friendly and eager to please the customer. Everyone from the sales dept. to the service dep Coggin Nissan at the Avenues is a great dealership. Very friendly and eager to please the customer. Everyone from the sales dept. to the service dept.! Ben Stadler, New Car Director, was easy to talk to and work with. This is our second Nissan we have purchased with the help of Karen Fitts. She is easy and fun to work with. No high pressure sales tactics. We will return here to look for Karen when we are ready for another Nissan. More

John and Michael were great to work with!!! We will definitely refer friends and family to Coggin Nissan at the Avenues... Thank you both for all of your help, and for putting up with us so late at nig definitely refer friends and family to Coggin Nissan at the Avenues... Thank you both for all of your help, and for putting up with us so late at night!!!!! We came in looking at a lower class of vehicle and left with one much nicer.. Thanks for making it happen!!! More