Coggin Nissan at the Avenues

Disappointing to say the least I reached out to Jordan Meagher whose title is “Guest Experience Specialist” through their website portal. Jordan was pleasant to deal with and he and I reached out to Jordan Meagher whose title is “Guest Experience Specialist” through their website portal. Jordan was pleasant to deal with and he and I made an appointment to see the vehicle I was interested in for 1pm the following day. Upon arriving at the dealership I was told by one of the sales people that the vehicle I came to see was no longer available. I told the man that I had a 1 o’clock appt scheduled to see the car with Jordan - the man who greeted me said that the vehicle had been so;d and was no longer available. With that I thanked him for his time and walked out the door. After arriving home i received 2 separate email communications - one from a different sales person and the other email was from Jordan. The email from the sales woman stated that she was unaware that I arrived for my scheduled appointment, and the tone of the rest of the communication was that the car was sold out from under you, too bad - what else would you like to see? Jordan’s first email asked me how my visit went.........as you can see there is a ton of communication between the staff here and it got even better when his follow up email again asked me how the visit went and if you could say there was one thing preventing me from moving forward with the purchase what would it be? Plain to see he did not even read the email i sent back to him regarding my visit and my disappointment that the car was sold before i got there when he told me he would “bring it around and have it ready for our 1pm appointment.’ Needless to say I will never step foot on their property again......... More

shady business, car unavailable Saw a new arrival on their website, called about it, person i talked to confirmed cars availability, i specifically asked if it passed Nissan 167 poin Saw a new arrival on their website, called about it, person i talked to confirmed cars availability, i specifically asked if it passed Nissan 167 point inspection, was told yes. Upon arrival, apparently the car had a mechanical issue that was found out "last night" and the car wasnt safe, when GM approached us and i questioned him about the tactic, due to him telling me there are cars available that i would not be able to find on their website, my question was, "have they passed your inspection" unlike the car that i was told by your employee was good to go, his response was "whats with all the hostility" its a legit question after i just drove 45 minutes to buy a car with cash out of the door, and your telling me that you found out last night it was found unsafe, yet the dealership salesmen do not know that, terrible way to do business, i would never come back to this place. More

Two times we brought our vehicle in for service oil change tire rotation the first time failed to do the tire rotation did they change the oil we don't know. 2nd time same service plus a recall. Same r change tire rotation the first time failed to do the tire rotation did they change the oil we don't know. 2nd time same service plus a recall. Same results no tire rotation did they change the oil and do the recall we don't know. Service department the worst. No one is held accountable for services not done; the service manager, the service advisor, the technician and upper management...Shame on Coggin corporate to allow this to happen. Apparently they don't care about their reputation...... More

DONT put a deposit to hold a car - they advised my early 21 yr old daughter they would credit and not debit - well they lied!! They did debit so when we found car at better price and less miles we bought it 21 yr old daughter they would credit and not debit - well they lied!! They did debit so when we found car at better price and less miles we bought it - went back to Coggin and they said they reversed it - still not showing back up on my kids bank account!!! More

Great Purchase Experience We purchased a new Murano, August 27 from Charlie Robledo. He made, what we feared to be a frustrating experience into a great experience. He found th We purchased a new Murano, August 27 from Charlie Robledo. He made, what we feared to be a frustrating experience into a great experience. He found the exact vehicle we wanted at the right price. Charlie was easy to work with, friendly, professional and very knowlegeable of availability. We not only purchased a vehicle but made a new friend. This was the fourth new car purchased from the dealership. Bill Moody in service keeps me coming back and I will definitely return to Charlie for our next purchase. Kathy and Carroll Starmer More

I got exactly what I was looking for Kyle Smith did an awesome job finding the car I was looking for . Black sedan sporty but room for me kids in the back . I have a busy work schedule a Kyle Smith did an awesome job finding the car I was looking for . Black sedan sporty but room for me kids in the back . I have a busy work schedule and Kyle helped the process be easy and stress free. I’m so happy with my purchase! More

Excellent from reception thru j Paul Ciancutti was my service person. 10’s all the way thank you ,PaulHe explained thoroughly what was completed and the condition the vehicle was in Paul Ciancutti was my service person. 10’s all the way thank you ,PaulHe explained thoroughly what was completed and the condition the vehicle was in-EXCELLENT More

Happy Wife Happy Life! We needed a newer car for my wife and after getting into to contact with Kyle Smith. That process was fast, easy, and painless. He took great care of We needed a newer car for my wife and after getting into to contact with Kyle Smith. That process was fast, easy, and painless. He took great care of us! Thank you, Kyle! More

Pleasant experience Kyle was so helpful. Very knowledgeable and patient. Car shopping is usually so stressful. Not this time. I would recommend Kyle to anyone wanting Kyle was so helpful. Very knowledgeable and patient. Car shopping is usually so stressful. Not this time. I would recommend Kyle to anyone wanting to purchase a new Nissan. More