Coleman Buick GMC - Service Center

Very discriminatory. Called Friday morning for an appointment for Saturday morning. Got a call later that evening that they don’t have technicians to work on my vehicle until Monday. (Understandable, appointment for Saturday morning. Got a call later that evening that they don’t have technicians to work on my vehicle until Monday. (Understandable, workers are hard to come by, so I was fine with waiting until Monday). Monday came and I get a phone call 9:30am stating that they refuse to service my vehicle. The “manager” could not give me a reason over the phone on why they refused service on my truck. They said the previous manager who no longer works there wrote that. When I went in to speak to the owner, he all of a sudden wasn’t there and the manager who I spoke on the phone with said he would be there at 10am. I was informed by another worker that the reason they refused my service was because I complain too much. With that being said, there were 3 cases I complained. All valid reasons. And the last being because they wrote they rotated my tires when they did not in fact rotate my tires. I find it very hard to believe that because of 3 complaints, they refuse service to my vehicle. I wasn’t going to write a review but after reading all the bad reviews about the manager in the service department, I think they are all right on point. Rude. I no longer will be directing anyone toward this GMC dealership. Poor management in the service department. Disappointing and Discriminatory. Corporate office has already been contacted and I will be sure to continue reviews all the way up to the BBB. No one should be treated the way I was by the former service manager and the current service manager. More

By far one of the best service experiences I’ve ever had. I took my 2018 Chevy Cruze there for service because of a suspension issue. I have never had a more upfront, honest and pleasant experience getting a I took my 2018 Chevy Cruze there for service because of a suspension issue. I have never had a more upfront, honest and pleasant experience getting a vehicle serviced. They went above and beyond making sure my car was safe, parts were under GM warranty and ensured that quality work was done. I didn’t even buy the car at their dealer and they treated me as though my business was valued. Nicole in service was amazingly friendly, courteous, and professional. I can’t say evolution great things about your service department. More

Had my vehicle serviced at Coleman GMC three times in 18 months and every time I had to return my vehicle to have it repaired again for something they did wrong. I’ll never bring my 2018 GMC Denali 3500 to months and every time I had to return my vehicle to have it repaired again for something they did wrong. I’ll never bring my 2018 GMC Denali 3500 to this dealership again. More

BEWARE! Be very careful when dealing with this dealership. They provided my husband and I with wrong information that costed us thousands of dollars in new de Be very careful when dealing with this dealership. They provided my husband and I with wrong information that costed us thousands of dollars in new debit that we really couldn't afford at the time. We had just paid off our GMC Terrian in November. The vehicle was only five years old and had 80,000 miles when it broke down on the highway. We paid hundreds of dollars to have the vehicle towed to Coleman because it was close to our home. MISTAKE!! Next came the call from Coleman that we never expected, advising us that our vehicles engine had failed and would need to be replaced at a cost of $10,000.00. At that point, we decided to google "GMC Terrian and engine failure". It seems the engines on these vehicles have been failing for years. So we called Coleman again and they continued to tell us it wasn't under warranty. We decided to buy a new vehicle instead of spending that much money in replacing an engine that would eventually fail again. Now we had the task of finding a salvage yard to dispose of this useless Terrian. The day after we salvaged the vehicle we get a call from Coleman advising us that the vehicles engine was now under warranty. How does something like this happen? At this point we asked to speak to the owner who was, of course, out of town. We get a manager on the phone who was rude and told us the only mistake they made was to call and advise us that the car was now under warranty. As of this day, the "family owned" owner has never returned our call so I guess he is still on vacation. I have purchased GM cars all my life but never again and especially never from Coleman. Lesson learned the hard way!! More

Untrustworthy Service Dept Oil change is $42 + tax somehow = $101?! I’ve asked them to check a knocking noise coming from my gas tank - found none. My steering wheel makes a s Oil change is $42 + tax somehow = $101?! I’ve asked them to check a knocking noise coming from my gas tank - found none. My steering wheel makes a scrapping sound while going 5-10 mph and especially when turning or parking- nothing wrong. However, they recommend more service maintenance that would cost a lot of money? And also, they can’t say whether these issues are covered by my warranty? I have a 2016 vehicle and bought it just 2 years ago. More