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Colley Ford
Glendora, CA
148 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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148 Reviews of Colley Ford
May 21, 2016
Decent Dealer, Horrible Service Center Purchasing my wife's car here was just an average experience. While the staff was friendly, they were not very engaging. It just didn't feel welcoming Purchasing my wife's car here was just an average experience. While the staff was friendly, they were not very engaging. It just didn't feel welcoming. But the one star isn't based off of that experience. Their service department is horrible. They overbook their appointments and forget walking in. They treat you like an idiot for not making an appointment. I should have known I would have problems from day one when we purchased the car and they didn't have anyone available to wash it before delivery. This was after sitting and waiting in the service area for more than an hour. That sounded strange to me because it was the middle of the day in the middle of the week. They asked me to come back another day and they would offer a complimentary wash. When we tried a few days later to get that done they were rude and dismissive like we were bothering them. The same when we tried to claim our complimentary oil change. My wife will not return there because of the way she was treated and goes all the way to Bob Wondries in Alhambra to get her car serviced, even though we live 3 minutes from Colley. Normally I service my car near my work, but that wasn't going to be possible this last time so I figured I would give Colley another shot with my Ford vehicle. Overbooked and unapologetic about it. Worst service center I have ever experienced. More
by Airled
Employees Worked With
Didnt Get Name
December 10, 2015
Amazing Tyson Roberts made my buying experience wonderful. I would have never thought a salesmen would help me as much as Tyson did. He's truely a genuine guy Tyson Roberts made my buying experience wonderful. I would have never thought a salesmen would help me as much as Tyson did. He's truely a genuine guy and will make sure you're happy with your vehicle. More
by Aferrer
Employees Worked With
Tyson Roberts
December 09, 2015
2015 Ford Mustang I want to thank Tyson Roberts for helping me find my perfect vehicle. I drove off in a 2015 Ford Mustang that I have been looking for. This guy know I want to thank Tyson Roberts for helping me find my perfect vehicle. I drove off in a 2015 Ford Mustang that I have been looking for. This guy knows so much about Fords I figured Ford was his last name!!! All seriousness, thank you Tyson and the crew at Colley for hooking me up. More
by kaiservond
Employees Worked With
Tyson Roberts
December 08, 2015
If I could give this dealer 10 stars I would!! Just purchased a brand new Mustang and I absolutely LOVE my car! I got an incredible price and was in and out... No haggling, no hidden fees, no bs. M Just purchased a brand new Mustang and I absolutely LOVE my car! I got an incredible price and was in and out... No haggling, no hidden fees, no bs. My sales guy Tyson has got it going on, what a great experience! I'll be back for my next upgrade for sure! Thanks Tyson and Colley Ford!! I'm cruising in style ?? More
by Filly 23
Employees Worked With
Tyson Roberts
December 08, 2015
Internet sales fantastic, parts and service amazing The people I encountered were all fantastic. The internet sales were friendly, pleasing to talk with and in the parts and service department were help The people I encountered were all fantastic. The internet sales were friendly, pleasing to talk with and in the parts and service department were helpful and most of all they were all sincere in giving us a good deal and service. More
by alexander
Employees Worked With
Ken Steed, Ismael Gonzalez, Kimberly Featrhers, Craig in the parts dept. and Joe in the service dept..
November 14, 2015
Amazing and Honest We went to this dealership with the intention of being shot down again on what we needed/wanted. We needed a lot of help and someone willing to work We went to this dealership with the intention of being shot down again on what we needed/wanted. We needed a lot of help and someone willing to work with us and 2 other local Ford dealerships gave us the run around and the other stopped communicating with us altogether. It was frustrating, we came here, looked at a car we liked, gave them our situation and they made it happen and told us everything up front. I will definitely be going back when the time comes for a new car and I will be recommending them to many others as well. To Cameron, Tyson, Cory, Charles and Norma thank you all so much for being so pleasant and kind. More
by Desiree10
Employees Worked With
Tyson, Cory, Charles, Norma, Cameron, Cory Davis
November 13, 2015
Bad experience There are much more friendly dealers that will make you feel like they appreciate you as a customer. If you do not have an appointment, they just ign There are much more friendly dealers that will make you feel like they appreciate you as a customer. If you do not have an appointment, they just ignore you to find others in line that might have an appointment even if they arrived after you. Even when you go to a restaurant with a reservation, everyone waits in line to get to the hostess. More
by mkramer128
Employees Worked With
I didn't get far enough to meet anyone.
October 19, 2015
Ford Parts Service Mundo was very helpful in the parts department. He did not have the exact part, so he spent a lot of time looking through extra bins to help me out. H Mundo was very helpful in the parts department. He did not have the exact part, so he spent a lot of time looking through extra bins to help me out. He was able to find the parts that were close to what I needed and they did the trick. I was so pleasantly surprised to find an employee from a professional dealership spend so much time to help me. He was very kind. If this is what the service is like in the parts department, I will definitely come here to buy a vehicle. Tiffany was also kind and helpful when I checked out. Thanks Colley Ford! More
by ealandrum
Employees Worked With
Mundo (parts department) and Tiffany
October 15, 2015
Great Sales Experience Dealt with Nick Wilson in sales and he was great. He immediately understood what we were looking for and found it. No pressure "here's the car this Dealt with Nick Wilson in sales and he was great. He immediately understood what we were looking for and found it. No pressure "here's the car this is what I can sell it for" beat everybody else hands down this was all on the phone. In person it was no different, very professional everything was as he stated. The finance person was just as friendly and professional, she made it painless. During delivery Nick explained it all and made sure we understood all we needed and were comfortable. Called a couple of days later to make sure we were happy and to see if there was anything else he could do. Would not hesitate to call him again for another Ford. More
by Happy Customer
Employees Worked With
Nick Wilson
September 15, 2015
Honest and polite They could have charged me when my transmission went out but instead they did all the work and supplied the parts free. This was due to a recall, but They could have charged me when my transmission went out but instead they did all the work and supplied the parts free. This was due to a recall, but I had not heard of it. So they could have taken advantage of me but did not. They were polite and accommodating. More
by GSchafer
Employees Worked With
Gary Coveney
