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Collierville Chrysler Dodge Jeep Ram

Collierville, TN

3.2
269 Reviews
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393 South Byhalia Road

Collierville, TN

38017

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Showing 269 reviews

October 21, 2021

Very satisfied with the level of service I received. Aaron Williams was very helpful with assisting and kudos to the technician that serviced my vechile. More

by Marie Pruitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Williams
Oct 28, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

That's what we like to hear! Thank you for the awesome review. - Doug N' Darryl

October 20, 2021

Chad Johnson ordered brake parts for my truck; said he would let me know when they were in (3-4 days). Called him to check today (day 6); he told me to call the parts dept; they would be the ones to noti More

by Mwells78m
Customer Service
Recommend Dealer
No
Employees Worked With
Chad Johnson, parts Dept
Oct 28, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write a review. We are very sorry to hear this. Our goal is to keep you informed every step of the way. Give us a call at (901)-854-5337 at your convenience, we want to make sure that this gets resolved as quickly as possible. - Doug N' Darryl

October 19, 2021

Johnnie was an excellent service adviser. He made sure that everything was fixed in a timely manner and updated me throughout the entire process. Whenever I go back, he most definitely will be my service More

by janieca859
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnnie
Nov 08, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Hi Janieca, Thank you for letting us know that Johnnie is doing a great job. That is what we like to hear. We appreciate your business and look forward to seeing you again in the future. - Doug N' Darryl

October 15, 2021

Very regretfully I had a terrible experience with my service expectations. It’s probable that The GM Darryl, and the Ser Mgr Bennett, should get more involved with their clients. More

by TET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron
Oct 28, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

We are so sorry to hear that you did not have a good experience. We would love an opportunity to speak with you in order to get a few more details. Give us a call at your convenience at (901)-854-5337 and hopefully, we can get this resolved. - Doug N' Darryl

October 13, 2021

Very fast service and completed early. Chad is always ready to help and responds immediately to customer needs. More

by Bear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Johnson
Oct 28, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

We know that being without your vehicle for any period of time is inconvenient so we do our best to limit that time as much as possible. Thanks for letting us know that Chad was able to make your service experience easy and quick. We appreciate your business! - Doug N' Darryl

October 12, 2021

I’ve had problems with the dealership before, but Aaron did a phenomenal job with replacing and programming my key fob. More

by Cdjrservicevisit101121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron, Mike
Oct 28, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write a review. We are consistently making changes to improve our processes and we would love to hear what we could have done to rate five stars. Give us a call at (901)-854-5337 at your convenience. We want to make sure that during your next visit you receive five-star service. - Doug N' Darryl

October 12, 2021

They suck haven’t receive my tags 4 months maintains. Tried to scam me sayin I had to pay get car fix Bennett he full of xxxx want got back with u I have a warranty he lied guy who sold me the car big Ph More

by Brown.rosalind78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Big phill who smoke weed
Oct 12, 2021 -

Brown.rosalind78 responded

There xxxxxxxx

Oct 12, 2021 -

Brown.rosalind78 responded

I need to to get my car fix and they dnt care

October 10, 2021

Excellent experience. Great sales staff. Love the new Gladiator. Second purchase from this dealership. Thanks to Brandon and Laura. More

by sonofellis7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Berryhill , Brandon Coleman
Oct 28, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

We are so glad to hear that our team was able to help you find a new vehicle that you love. We appreciate your continued business and look forward to working with you again in the future. - Doug N" Darryl

October 07, 2021

I received excellent professional service from Service Advisor, Aaron Williams from start to finish. Before he began entering my information in the system he checked to see if the parts needed were ava More

by LFBanks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Williams, Service Advisor;
Oct 28, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

That is great to hear! We are so glad that Aaron was able to assist quickly and efficiently. We know that your time is valuable and we will always do our best to get you in and out quickly. Thank you for your business, see will see you next time. - Doug N' Darryl

September 30, 2021

I try to use this dealership for all my service needs. They do not discount anything I try to explain with regard to my vehicle. More

by carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron williams
Oct 01, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Hi Carol, Thank you for taking the time to rate our dealership. We appreciate the 4 stars. However, we would love to hear about any issues that you have had regarding pricing. Your satisfaction is very important to us and we would love the opportunity to either address any pricing issue or better explain the structure. Please give us a call at your earliest convenience at (901)-854-5337. We are looking forward to speaking with you soon. Hopefully, we can get this resolved. - Doug N' Darryl

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