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Collierville Chrysler Dodge Jeep Ram

Collierville, TN

Overview
Employees
Reviews
Vehicles
2.9
269 Reviews
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393 South Byhalia Road

Collierville, TN

38017

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Showing 269 reviews

January 09, 2022

Very accommodating and worked with us on our trade. Nice people that made buying a new vehicle a pleasant experience. More

by kbond69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney, Cornealous
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Jan 27, 2022 -

Collierville Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share this with us. We are so glad that your experience was a pleasant one. Thank you for your business and welcome to the Collierville family. - Doug N' Darryl

January 06, 2022

We got excellent service from Jermaine and got a fair price. I do not think that we got the best financing option. We will have to go through my bank and a bunch of hoops to get the correct rate for th More

by Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermaine
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Jan 27, 2022 -

Collierville Chrysler Dodge Jeep Ram responded

Hi Lee, Thank you for your business. We are glad to hear that you had a good experience with our team. We do our best to make sure that our customers get the very best finance options, unfortunately, rates are determined by the bank. We are always happy to help our customers secure financing through a personal bank if they provide the best options. We want you to get the best service all around. Thank you again, we are looking forward to working with you in the future. - Doug N' Darryl

December 31, 2021

Pulled up, promptly waited on, customer service was awesome. I had no wait time at all, left my Jeep, got a text and call when ready. Perfect Customer Service! More

by JERRYFITCH100
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Phelps
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Jan 04, 2022 -

Collierville Chrysler Dodge Jeep Ram responded

Hi Jerry, Thanks for the great review! This is what we like to hear. - Doug N' Darryl

December 29, 2021

Good service write up and got me in and out quickly. They offer a Saturday first come first serve for oil changes More

by ss309556
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnie
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Jan 04, 2022 -

Collierville Chrysler Dodge Jeep Ram responded

Thanks for taking the time to rate us, We are glad to hear that our service team was able to get you in and out quickly. We appreciate your business and we look forward to seeing you again next time. - Doug N' Darryl

December 27, 2021

Always gives good service and employees try to be helpful. Multipoint inspections are often useful. More

by horace.ga.cunningham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnnie
Report | Print
Jan 04, 2022 -

Collierville Chrysler Dodge Jeep Ram responded

Thanks for the review, we are glad to hear that our team is always helpful. - Doug N Darryl

December 25, 2021

Worst auto repair experience I have ever had. Waited 2 1/2 months for a buckle. It would have been longer but I finally suggested trying another channel or business - within 30 minutes one was found at N More

by tcoldham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad
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Jan 04, 2022 -

Collierville Chrysler Dodge Jeep Ram responded

Hi Tom, Thank you for sharing this with us. We are sorry to hear that you did not have a great experience with our service department. We would appreciate an opportunity to address the mentioned issues. Please give us a call at (901)-854-5337 at your earliest convenience. We are looking forward to hearing from you soon. Thanks again, Doug N' Darryl

December 23, 2021

After service was done I was told missing one lug nut. Why was I not informed before service was done . More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oil change person
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Jan 04, 2022 -

Collierville Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share this with us. We apologize that our observations were not shared with you sooner in the process. We would like to get a few more details from you in order to address the situation. Give us a call at (901)-854-5337 at your earliest convenience. We are looking forward to hearing from you soon. Hopefully, we can get this resolved. Thanks again, Doug N' Darryl

December 09, 2021

Work was done quickly it would be nice to be able to make an appointment More

by Eokeszler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Dec 16, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Thanks for the great rating and thank you for the feedback. We are always looking for ways to better our process. We appreciate you! - Doug N' Darryl

December 01, 2021

Your service rep,Chad, showed expectational professionalism! This individual needs a promotion and or raise! More

by djohnston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad service representative
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Dec 16, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Wow, what a nice comment! We are so pleased to hear that Chad did such a great job. We appreciate you taking the time to share this with us. Thank you for your business, we look forward to seeing you again in the future. - Doug N' Darryl

November 25, 2021

Very helpful. I am having an issue with backup camera. They thought they had fixed it but still having issues. I was told to get it back to them ASAP. I will do that after the holidays More

by griffinjime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Nov 30, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Thanks for sharing this with us, we are sorry to hear that you are having issues with your backup camera. We are looking forward to getting this resolved after the holiday. Happy Holidays! - Doug N' Darryl

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