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Colonial Cadillac - Service Center

Woburn, MA

4.7
998 Reviews

998 Reviews of Colonial Cadillac - Service Center

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September 07, 2021

Made appt with my salesperson Randy King for service on my 2019 XT4 Cadillac for Engine Light costantly on my vehicle was picked up at my place of work in am and delivered repaired under warranty same plac More

by NEWENGLANDFRAMES
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy King, Christian Aylward, Andrew Mackillop
September 06, 2021

Very nice people fast service thanks colonial Cadillac. Definitely the best service in the New England area. Thank you. To keep me Escalade in good shape More

by neno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward, Andrew Mackillop
September 05, 2021

I have been a customer at Colonial Cadillac for ten years. I take my car there for repairs and service. I have purchased two cars at Colonial Cadillac. More

by KMUSNIKOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Demartinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Liebermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
September 05, 2021

Good prompt service, nice people and professional 👍. Car was ready on time. Jason the mechanic that worked on my car was excellent. Have 3 vehicles. They all come here More

by RIGGLEKENNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2021

Honest assessment of necessary repairs and cost. Great service. Friendly transaction and long time association with service advisor. I would recommend to anyone seeking service. More

by KTRAEGDE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2021

Always a great experience. I would give them a 10 star if I could. They are always so helpful, knowledgeable and friendly! I would recommend to anyone More

by ADELIAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Liebermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward, Andrew Mackillop
August 30, 2021

Good people great place very knowledgeable. Time spent explaining things to you was very impressive All areas waiting sitting and sitting and shop was exceptionally clean More

by Jc. CINDY MARCHANDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Bussa , Renata 👍, Andrew Mackillop, Rick Melendy
August 30, 2021

Denise Leigh has made me a Colonial Cadillac customer for life. I will buy more Cadillacs from Colonial because of her world-class customer service. My 2014 ATS needed 85k+ service as well as a MA State Insp More

by ANTHONY.DAURORA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2021

They’ve had my car for several weeks to identify and fix several concerning issues. My car is headed back to me tomorrow without anything fixed or identified. I’ve been told there is a system update coming More

by EMBERTODD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denise Leigh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Colonial Cadillac responded

Ember, I was made aware of your current situation. We will work closely with the manufacture and keep you informed when the update is available. I hope Randy and my staff did everything we can control in the situation. I apologize about your frustration. I am open to getting you out of your current lease at my expense. If this is an option you would like to take please contact myself or Randy to discuss.

Aug 30, 2021 -

EMBERTODD responded

Randy has been very courteous, but has not been able to identify the actual source of the problems. This is unfortunately NOT a lease. It was a purchase with a lot of money down. The current "solution" by the service department when I have repeated issues is, "when do you want to bring it in to have it fixed?" The larger issues is, the same things keep happening over and over again and eventually, it will not be under warranty. Then I will be stuck with a lemon and have to constantly pay out of pocket to fix the issues. Would be interested to see what you could do for me in terms of trade-in and purchase of a newer (non-lemon) year XT4.

August 28, 2021

I would like give it a ten if I could. Great dealership from sales t service. My buying experience was great. I was in service for my 1st oil change My service advisor Denise Leighwas so friendly and nice, More

by George Dow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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