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Colonial Chevrolet - Service Center

Acton, MA

4.6
629 Reviews
Call Service Center (978) 631-1211

629 Reviews of Colonial Chevrolet - Service Center

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July 04, 2024

They couldn't change the programming on my Volt over the weekend. I need to bring it in during the week. More

by The Black Knight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

July 01, 2024

Timely and pleasant to deal with. Clean facility and work was completed to my satisfaction. More

by 33TOWNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
Report | Print
Jul 01, 2024 -

Colonial Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet. We look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

June 27, 2024

They took great care of my truck. Services performed on time and on budget. Thanks! More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
Report | Print
Jun 28, 2024 -

Colonial Chevrolet responded

Mark, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet; we look forward to having you as a valued customer for many years! John Woodland General Manager jwoodland@colonialchevrolet.com

June 20, 2024

My experience can be succinctly described as: smooth and easy. Was very pleased and definitely continue to use this service place. More

by Mordechai Z.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

Colonial Chevrolet responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet. We look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

June 18, 2024

The window on my 2013 Volt was stuck down. They let me leave the car in their garage, even though there were no appointments available, and were able to repair it within two days! Service abov More

by JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
Report | Print
Jun 19, 2024 -

Colonial Chevrolet responded

John, Thanks for sharing your thoughts about your service experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

June 13, 2024

Consistently good service. I like the online booking (but so many text reminders! Sheesh, do people forget this much?). More

by sbeguelin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

June 12, 2024

Sales person assured me he would help me with my car. I asked him how to save or delete radio stations without satellite. He said no one could help and that I have to call OnStar. Seems like a simple req More

by Chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom O'Toole, Bob Lyra
Report | Print
Jun 13, 2024 -

Colonial Chevrolet responded

Good afternoon Chevy. Looking through our records we have no record of you ever servicing at our dealership and none of my service staff recalls this situation. Please contact me directly as I would like to get to the bottom of this and try to rectify the situation. John Woodland General Manager 978-263-1000

June 06, 2024

T he repair took a little longer (2 days) than originally planned, but the tech working on the job stayed late to finish the job before the weekend. Thanks Dennis. More

by DAVID.PILLITTERI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis the tech., Tom O'Toole
Report | Print
Jun 06, 2024 -

Colonial Chevrolet responded

David, Thank you for your business and this review. We're happy to hear Dennis and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

June 05, 2024

They were accurate friendly and had it done on time. I would recommend them smyone More

by ckrantz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Lyra
Report | Print
Jun 06, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

June 04, 2024

Error code I got wasn't found. Not able to determine why brakes are so squeaky. More

by geno99geno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
Report | Print
Jun 04, 2024 -

Colonial Chevrolet responded

Geno, Thanks for sharing your thoughts about your service experience with Colonial Chevrolet. Please feel free to let us know if you continue to have issues, we appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

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