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Colonial Chevrolet - Service Center

Acton, MA

4.7
499 Reviews

499 Reviews of Colonial Chevrolet - Service Center

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May 10, 2024

Came in for an oil change and waited at the dealership. All the work was done correctly and did not have to wait very long. More

by DAVIDCARLSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

The diagnosis of the engine code was performed quickly. After authorizing repairs I didn't hear any status on the repair. After 5 days I called and found out that the parts needed to be ordered and would t More

by jc_cassidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Colonial Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. John Woodland General Manager jwoodland@colonialchevrolet.com

May 09, 2024

Great service with the entire team. Made quick work of the unexpected service issue, can't thank the team enough. More

by kreilly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Lyra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

May 02, 2024

Been having my 2019 Silverado 2500HD serviced since I bought her new here!. Always knowledgeable and friendly, And will Always honor my coupons even though I usually forget them at home!.. Thanks Colo More

by RKDIBACCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Lyra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

May 01, 2024

On time. Friendly. Professional. They explain the problem and the solution. They look for problems that hadn’t been noted in the past. I have been taking my t More

by rosspetersonmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Colonial Chevrolet responded

Ross, Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

May 01, 2024

Good dealership to buy a car at . I highly recommend this dealership.friendly knowledgeable sales guys. More

by timetofix73
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Woodland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parrish Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Colonial Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

May 01, 2024

Great job done! Efficient and on time. I am happy with the repair. Car looks like new! More

by sandeep_ulman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Colonial Chevrolet responded

Sandeep, Thank you for taking the time to share your thoughts on working with Monica and our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

April 30, 2024

John Welch took great care of us and made the ordering / purchasing process simply fantastic. More

by KENNETH.CIRILLO
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Welch
Apr 30, 2024 -

Colonial Chevrolet responded

Thank you, Kenneth! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

April 30, 2024

Got oil changed. I was able to book an early morning appointment well in advance. Everything went smoothly. Great job. More

by TUMENAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Lyra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

April 27, 2024

Bought a used car from them. After a month had a problem with a cylinder. They were able to sneak me in the day I called to diagnose and luckily had parts in stock. Fixed it same More

by PATF2027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2024 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, Pat, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

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