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Colonial Ford of Marlboro - Service Center

Marlboro, MA

4.8
746 Reviews

746 Reviews of Colonial Ford of Marlboro - Service Center

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December 29, 2022

Me gusta la atencion. al cliente,muy amables,rapido y eficientes,lo recomendaria con gusto. More

by Jose Aguino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Pichardo
Dec 31, 2022 -

Colonial Ford of Marlboro responded

Muchas gracias por darnos la oportunidad de hacer negocio con usted. Espero que le encante su vehiculo nuevo!!

December 27, 2022

GreT service as always. Phil in customer service does a terrific job and is very knowledgeable! More

by Robert Hetzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2022

My EDGE Sport was in for a recall. Recall was done plus some minor fixes at no cost. That is very nice, thank you. More

by beartje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Chandler
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2022

My newly purchased has a transmission problem . Somebody was supposed to call me but nothing ? More

by pog33
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Ackerman
December 12, 2022

Always a good experience. Bob and his crew are very professional and easy to work with. Everything is always done right the first time. I highly recommend. More

by mlc3264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Colonial Ford of Marlboro responded

Thank you for your business! Have a great holiday season!

December 09, 2022

Bob and his crew are always easy and fun to deal with. Kudos to management aslo as they have recently painted the place (well overdue). They have also redecorated the waiting area. More

by Mel78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Colonial Ford of Marlboro responded

Thank you so much, the kind words are very appreciated

December 05, 2022

Always great service, done quickly at a good price. Always helpful no matter the problem. More

by Fleetbuyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Colonial Ford of Marlboro responded

Thank you for your continued business!

December 02, 2022

The woman at the middle desk (I am sorry I forgot her name) was very nice. She went out of her way to make me feel comfortable. More

by Javid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Colonial Ford of Marlboro responded

We are happy to hear that and appreciate your business!

November 30, 2022

Always great service. I had some custom requests which were happily accepted and delivered upon. More

by cem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Colonial Ford of Marlboro responded

Thank you for your business!

November 30, 2022

I brought my Explorer there a month ago. Was told 1 part for my gps was back ordered. The rest would be in the next day. Called today and the service women was a complete xxxxx. Told her my More

by Atrottier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Suzanne Vantre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Colonial Ford of Marlboro responded

Sue wasn't in yesterday so that appears to be incorrect.

Nov 30, 2022 -

Atrottier responded

If it wasn’t Sue, that spoke to me the way that she did then obviously it was somebody else on your team. And nobody should ever talk to a customer the way that she spoke to me. Again, I work in customer service and deal with people every single day and not once have I ever spoken to a customer the way that she spoke to me yesterday.

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