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Colonial Ford of Marlboro - Service Center

Marlboro, MA

4.8
746 Reviews

746 Reviews of Colonial Ford of Marlboro - Service Center

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November 24, 2022

Good service in a small quaint dealership. Friendly atmosphere as everyone (even the sales manager) introduced themselves to me. Great coffee and muffins. More

by kcrimmins0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

Colonial Ford of Marlboro responded

Thanks so much

November 23, 2022

Convenient and fast service. Explained the issues clearly and provided good service. Turnaround was quick More

by csully88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

Colonial Ford of Marlboro responded

Thank you for your business

November 21, 2022

My old remote needed to be reprogrammed. Phil suggested that I purchase a second remote as well. I am very glad that I did. More

by ywbm777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Colonial Ford of Marlboro responded

We are glad to hear it and appreciate your business!

November 19, 2022

I had called several local dealers to see if they could get my vehicle in for the recall. None of them would see my Expedition until after the first of the year. These people got me in the same week I call More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Colonial Ford of Marlboro responded

We were happy to help and appreciate your business!

November 19, 2022

Salesman did a great job, management made a couple mistakes but rectified later in the month. More

by rich.pineo67
Recommend Dealer
Yes
Employees Worked With
Moises Lima
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ackerman
November 18, 2022

Super fast service. Got me in and out inside of an hour. I'll be back. More

by mysteryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Colonial Ford of Marlboro responded

Thank you for stopping and we look forward to seeing you again!

November 10, 2022

Although my vehicle is experiencing an ongoing issue, the service staff has been very accommodating, friendly, and helpful. They are doing all that can be expected to help resolve the issue my vehicle is ex More

by KJsCM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2022

We bring all of our company trucks here for service. They always do their best for us. More

by ABonadio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2022

Service was great! Beautiful new waiting room and a cute kitten that greets everyone!!! Sue was awesome! More

by hberg1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2022

Took my ford escape to repair my hanging muffler, both side of muffler were hold by zip ties. Mechanic only repair one side and when I asked manager in charge he said oh i will order another part and neve More

by juan_moreno0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Chandler
1.0
This rating includes all reviews, with more weight given to recent reviews.
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