Colonial Ford of Marlboro - Service Center

I broke down on I-90 in Millbury on a snowy Sunday night, on my way home to NY in my old F150 (242,000 miles and counting). Herb Chambers was the closest Ford dealer, but wouldn't help me because I didn't, on my way home to NY in my old F150 (242,000 miles and counting). Herb Chambers was the closest Ford dealer, but wouldn't help me because I didn't, "Have a previous service relationship with them." Phil Kallenberg at Colonial Ford assured me that their Service Team would do their best to get me back on the road. As busy as they were, Phil prioritized my situation so I could get home and not miss any more work than necessary. He kept me updated on the status of the diagnosis and repair options, and got me running again much sooner than I had imagined. I am so grateful for Phil's thoughtfulness in helping me out of a serious jam when I was far from home. He is a true professional and a gentleman. Thank you again Phil!! More

Bob Chandler does an outstanding job in the Service Department. My new Explorer came equipped with faulty struts. I originally thought that’s how new vehicle came that way. When weather started getter Department. My new Explorer came equipped with faulty struts. I originally thought that’s how new vehicle came that way. When weather started getter colder, the rattling became louder. I brought it in & had Bob’s guys look at it. I had new struts a couple weeks later & everything runs smooth now. More

Phil helped me with everything for the recall of my van and the maintenance of my car. The service was done quickly and with quality. and the maintenance of my car. The service was done quickly and with quality. More

Service was great, as always Sue got my car right in and taken care of quickly. I always appreciate the help from Colonial taken care of quickly. I always appreciate the help from Colonial More

these folks are the best always going above and beyond to provide an outstanding experience provide an outstanding experience More

The location is in dire improvement Other than that, service is excellent. Sales people are very helpful. service is excellent. Sales people are very helpful. More

Colonial is very attentive to your needs. It took much longer than anticipated but after a long wait, they sent me home in a Lyft and then delivered my car to me. the personal touch of bringi It took much longer than anticipated but after a long wait, they sent me home in a Lyft and then delivered my car to me. the personal touch of bringing my car back to me was much appreciated. More

This was my first time using colonial Ford for service and Jennifer made it so easy. My car was towed there so I didn't have an appointment but Jennifer couldn't have been nice and more accomodations. She and Jennifer made it so easy. My car was towed there so I didn't have an appointment but Jennifer couldn't have been nice and more accomodations. She had a repair quote the next day and it was fixed that day as well. Everything was simple and turnkey. I would definitely utilize colonial Ford for my service needs in the future. More

Once again Colonial Ford's service department was so easy to deal with and did an awesome job!!! Will definitely be using them again for my service and repair needs. to deal with and did an awesome job!!! Will definitely be using them again for my service and repair needs. More

The service is always prompt. Staff is knowledgeable and always courteous. They go above and beyond when it comes to service and issues the come up along the way. Staff is knowledgeable and always courteous. They go above and beyond when it comes to service and issues the come up along the way. More