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Colonial Ford - Service Center

Plymouth, MA

4.6
1,266 Reviews

1,266 Reviews of Colonial Ford - Service Center

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July 10, 2025

Bought our new car there in a smooth transaction. 1st oil change was free and went well. More

by K9screed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
July 10, 2025

I initially thought it was. a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so More

by m.popitz
Recommend Dealer
No
Employees Worked With
Joe Dziedzic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Almeida
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shayne Dextradeur
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Smith
Jul 19, 2025 -

Colonial Ford of Plymouth responded

Michael- Again we will offer publicly a full refund on the purchase, as well as an apology for any shortcomings . We have reached out numerous times to give you a world class experience that all our customers deserve and that to which we strive for at every opportunity . Now first and foremost this was purchased at EMPLOYEE PRICING which was disclosed on all the documents you signed at 3 touch points and paperwork given to you by the Business Manager and subsequently emailed 3x ...speaking of an increase in price is absolutely not true - the only increase Joe the manager explained was if you added different options and changed configurations to your order with Ford it would change pricing based on that and that alone . Next if you recall upon your arrival July 2 at 3pm and departure later that afternoon you were informed the transfer plate law in Ma. is a 7 day window and the bill of sale is your proof of registration / purchase when you asked both the salesman and business manager ,along that line if you recall there was a major holiday approaching and insurance agencies were not responsive heck most closed early on July 3rd - closed on the 4th with Saturday and Sunday Closed as well . The registration was completed and sent to you no later than Tuesday well in line with expectations , some would say an excellent time frame with the purchase date and holiday happening . The Trade value was more than fair and if there was a issue it could have been resolved at numerous times on July 2 when at the dealership ,during appraisal, and presentation to you to which you agreed on the figure as fair . Being an honorable man I never questioned your descriptions of your 2017 Ram with just over 100k then a week later upon our safety check the mechanic advised the pre owned manager your truck was not retail sellable as the Air Suspension was inoperative and or missing and would be several thousand to replace . Michael I truly hope we can resolve this to your satisfaction my door is always open . Respectfully , Ron Almeida General Manager

July 09, 2025

Could not have been less helpful if they tried. Refused to address a known issue. More

by JYOUNG49
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
July 09, 2025

Anthony addressed my service needs professionally and in a timely fashion. Highly recommend. I will servicing my vehicle at Colonial moving forward More

by peobie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Service department was very courteous and efficient. I have nothing negative to say about them! Thank you! More

by cawjaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Easy drop off and pick up. Service advisor was quick and professional. Good to go. More

by mitchmcclain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in service
July 01, 2025

Consistent provider of excellent quality and on-time service. Received vehicle as promised and very easy to schedule appointment. Highly recommend!! More

by CAPTAINBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dell Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Kelly, Danielle Barnett, Josh Bowens
June 30, 2025

Sales and finance were great! They made the process easy and enjoyable. Thank you for your customer service. More

by Cfarrow0905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Pleasant people but the wait time seemed longer than necessary for a simple registration transfer when picking up my new car More

by linduh426
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Your friends at Colonial Ford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Bourgeois
June 27, 2025

The mechanical service was excellent. Paperwork very efficient. Would have liked to have seen a quick cleanup of interior as seen at other dealerships. More

by RTJOHNSON73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.