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1,218 Reviews of Colonial Ford - Service Center
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January 20, 2024
We bought our 2018 Fusion in 2019 and Colonial Ford has been great from the buying experience to service and body work that we needed. My Father also uses them for service. Trustworthy and fair on prices. been great from the buying experience to service and body work that we needed. My Father also uses them for service. Trustworthy and fair on prices. I highly recommend Colonial Ford of Plymouth. More
by DSCOTTVIALL
Verified CustomerEmployees Worked With
January 18, 2024
Very satisfied with ease of online scheduling and reminders sent to my phone. Service and communication with Rick was excellent. reminders sent to my phone. Service and communication with Rick was excellent. More
by winifreddick
Employees Worked With
January 18, 2024
They were quick to accomodate our need to get our work truck up and running where the local dealership was not. truck up and running where the local dealership was not. More
by lori35
January 18, 2024
Took my truck in for service. It was so simple and seamless. The staff was in contact with me throughout. I had a couple of concerns with my check engine light coming on and off. It was so simple and seamless. The staff was in contact with me throughout. I had a couple of concerns with my check engine light coming on and off. Another dealership told me nothing was wrong but Colonial was able to diagnose and get the part ordered. More
by JAMIEWALSH
Employees Worked With
January 18, 2024
Everyone is always very pleasant and helpful. When I moved to Plymouth a few years ago, I started bringing my car to them and will continue to do so. When I moved to Plymouth a few years ago, I started bringing my car to them and will continue to do so. More
by DAVECUMMINGS44
Employees Worked With
January 17, 2024
I would never recommend anyone bring there vehicle to be serviced there . I brought my truck in for a sensor for my exhaust and there trained tech that I am paying $200 an hour to fix my truck at the dealer serviced there . I brought my truck in for a sensor for my exhaust and there trained tech that I am paying $200 an hour to fix my truck at the dealership breaks the sensor off. in the beginning the estimate was around $900 part was $300 to $400 the service manager calls me the next day and said they broke the sensor off the exhaust so I need a whole new exhaust system? 7500 for a new one. I told him no that I am not spending that kind of money I was just getting a new sensor and I was going to sell the truck. I am wondering if anyone else has had this kind of problems with this dealership before ? And don’t they carry insurance for this kind of thing if they damage the vehicle? I am going to contact Ford motor Company next to follow up about this dealership. More
by jdmeserve
Employees Worked With
Service manager should be fired
January 17, 2024
Very satisfied with the service I received will definitely schedule with Colonial for my next oil change definitely schedule with Colonial for my next oil change More
by gmcsfred96
Employees Worked With
January 16, 2024
A great experience from start to finish. Purchased new tires at a decent price, Dropped my truck off overnight, truck was ready before the end of the next day. Very professional and friendly Purchased new tires at a decent price, Dropped my truck off overnight, truck was ready before the end of the next day. Very professional and friendly staff. Definitely recommend. More
by TODDGOLZ
Employees Worked With
January 16, 2024
The Service was excellent and the attention of the personnel was so good. Appointment ready to do on the website and the reminders great. personnel was so good. Appointment ready to do on the website and the reminders great. More
by JARIASE
Employees Worked With
January 16, 2024
I scheduled an appointment to repair my sunroof and then added an oil change. My appointment was scheduled a month before the actual appointment. The oil change and subsequent front end repair which was add added an oil change. My appointment was scheduled a month before the actual appointment. The oil change and subsequent front end repair which was added upon inspection by the technician weee completed by Tuesday 1/2. The sunroof was not looked at until Thursday 1/4 and subsequently repaired by 1/11. So basically the original appointment for the sunroof took over 2 weeks. Josh did a good job managing the obstacles but he couldn’t get the service dept. to address the issues. I don’t understand how a Repair scheduled for a specific purpose isn’t addressed for 8 days. Additionally the cost to repair it almost equaled the value of the original cost of the sunroof.. makes no sense. More
by JMSTRATTON55
Employees Worked With
