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Colonial Ford - Service Center

Plymouth, MA

4.6
1,220 Reviews

1,220 Reviews of Colonial Ford - Service Center

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November 13, 2023

Good customer service, and friendly staff, and my car was returned din a reasonable amount of time. More

by ERGRESCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2023

have never had a bad experience using colonial ford. always ready to assist me when i come in. More

by AJSHERMAN2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2023

NOT HAPPY WITH LABOR PRICE THAT I HAD TO PAY. I HAVE BOUGHT 3 TRUCKS AT YOUR DEALERSHIP AND DONT THINK I'LL BE COMING BACK. More

by FSKKB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Jamieson
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2023

Anthony explained the different service packages very thoroughly, so that I actually got more work for less money! John A. in the entrance bay is charming! More

by vermont52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2023

Consistently excellent customer service for sales and repair including standard maintenance, warranty repair and body work, highly recommend! More

by CAPTAINBOB
Recommend Dealer
Yes
Employees Worked With
Dell Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Your friends at Colonial Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2023

Have yet to speak with Bruce regarding increased labor cost for Ford Transit, despite repeated requests for clarification. Need to make decisions for future service work, More

by waterfallunit7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2023

I had taken my vehicle in for an issue with my transmission and spoke with Kevin Cowden in the Service Department. He arranged for the shop foreman to come on a drive with me so I could have him w More

by jlginnetty
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cowden, Karl
November 08, 2023

Ease of scheduling appointment. Turnaround was a little longer than I had anticipated. Friendly staff. Ride home while waiting for car to be serviced was great. Thank you Colonial More

by JLMCNEALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2023

They came up with a real quote very quickly. Got my car in a few days later and did beautiful work. Dropping the car off to me at work was the best. More

by EMERYBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2023

Mike and Doug in the body shop are the best! Wouldn’t go anywhere else. More

by KT33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Medeiros, Doug Ellis
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