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Colonial Ford - Service Center

Plymouth, MA

4.6
1,220 Reviews
Call Service Center (508) 328-3284

1,220 Reviews of Colonial Ford - Service Center

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November 06, 2023

Ernesto in the service department is amazing to work with. He is very helpful, keeps you informed of everything that is going on. More

by clcosta5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
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November 03, 2023

The service and sales has been great! My family have been a customer 37 years. More

by VELOCITYLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 03, 2023

Amazing customer service! Could not have asked for a better experience, even with the issues encountered. Anthony was extremely helpful More

by nichole.white15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabio Marini
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November 03, 2023

Great service and people. They work to keep us up and running in great time More

by tbosari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 03, 2023

We appreciated their cooperation with Ford Co in getting the problem fixed. We also appreciated the honest assessment of the issue. More

by PLYMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
We communicated with Ernesto
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November 03, 2023

Positive experience. I will use again as needed. Like the new facilities Joe Pedula by More

by pedula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 31, 2023

Went in for a new battery I got home they called to tell me the battery was still on the work bench. I sat in the waiting room for 2 hours they charged me for it and didn’t put it in. How would you rate the More

by pezhead007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danielle Barnett
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Colonial Ford of Plymouth responded

I am glad Danielle called to inform you before your return trip for the other services that were scheduled . As you are aware there were several issues with the vehicle that did not allow the Ma State Inspection , that the team spent hours diagnosing while you waited in the customer lounge - to which you scheduled another appointment and Colonial Ford of Plymouth performed the repairs as parts arrived and you once again had a great experience at Colonial Ford Of Plymouth ! Pease feel free to call me directly if there is anything I can do in the future to keep you a loyal Colonial Ford Customer . Best , Ron Almeida General Manager 774-773-3536

October 31, 2023

They did a quick and painless job. I thought it would be a 2nd day. Good job More

by COACHJACKTAM2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 31, 2023

I was surprised at the long wait for an inspection sticker and a couple of repairs. Maybe the repairs are what took so long …… I don’t know ….. nobody kept me informed …… however I was pleased at the More

by LYNDAPAYNE866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t get any names. The lady that I settl d my bill with was very nice.
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October 30, 2023

Great experience the service advisor was outstanding from start to finish will be back there. 😊 More

by JOHN.ALDERSLEY6680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabio Marini
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