Colonial Ford - Service Center

Dealer has not responded to a promised issue at the time of the sale (providing a 2nd key) that was supposed to be done the week after I bought the vehicle . I waited, then I sent 2 text and phoned once. of the sale (providing a 2nd key) that was supposed to be done the week after I bought the vehicle . I waited, then I sent 2 text and phoned once. I was then forced to visit the dealer face to face on Saturday, got a promise that I would get a call on Monday, that came and went. Sold me the car then I dropped off the face of the earth as far as they are concerned. I'm frustrated and disappointed. More

I was having few issues with my truck . Danielle from service took full control of my concerns, filed the warranty, and got me back into the truck quickly. Great team there at Colonial. Danielle from service took full control of my concerns, filed the warranty, and got me back into the truck quickly. Great team there at Colonial. More

Ernest communicated any issues found via text with a follow-up phone call to explain. Exact needed service was preformed promptly. follow-up phone call to explain. Exact needed service was preformed promptly. More

They were able to diagnose and fix an unrelated issue that I brought up to them on the same oil change visit. that I brought up to them on the same oil change visit. More

Anthony went above and beyond to have the work covered by Ford. I rated Colonial as a three star because it's VERY difficult to get someone to answer the phone. I was advised not to wait for my truck. I c Ford. I rated Colonial as a three star because it's VERY difficult to get someone to answer the phone. I was advised not to wait for my truck. I could have easily. A days work was lost, I had to inconvenience a friend to take me back to the dealership. More

Excellent service and communication,the best of everything , courtesy and was very satisfied with the work would definitely recommend to others everything , courtesy and was very satisfied with the work would definitely recommend to others More

Based on how long it took to complete initial repairs and the fact that we had to get the a/c compressor replaced in addition to the transmission control module I'm not sure I'd recommend any Ford auot to fr the fact that we had to get the a/c compressor replaced in addition to the transmission control module I'm not sure I'd recommend any Ford auot to frie ds and family. More

In my line of work I visit countless dealerships on a weekly basis. I must say dealing with Danielle was superb. Excellent quality of service, friendliness, and being accommodating. I highly recommend th weekly basis. I must say dealing with Danielle was superb. Excellent quality of service, friendliness, and being accommodating. I highly recommend this dealership for your service needs. More

I was surprised how much an oil maintenance service was. I expected it to be way more from a dealership. I probably won't go to generic oil change places anymore. Feel much better with certified techs worki I expected it to be way more from a dealership. I probably won't go to generic oil change places anymore. Feel much better with certified techs working on my vehicle for virtually same price as JF. More

My wife Sandy was very happy with the service and the way she was treated! You have loyal customers now for sure. she was treated! You have loyal customers now for sure. More