Colonial Ford

Excellent sales team, great car! Bill Conley was excellent. He answered all our questions, but never put pressure on us or pushed us to make a decision before we were ready. The pre Bill Conley was excellent. He answered all our questions, but never put pressure on us or pushed us to make a decision before we were ready. The prep and delivery was painless and the financing was smooth. Great service, couldn't be happier with the new car or the experience. More

They took care of me! I told them what I wanted, and they diligently worked for hours trying to fit my needs. At the end of the day I not only walked out with a new car (t I told them what I wanted, and they diligently worked for hours trying to fit my needs. At the end of the day I not only walked out with a new car (that I am in love with), but new friends! They treated me like family and made the overall experience stress free. This is my second car from this dealership, and I would absolutely recommend them whether or not you're an experienced buyer. More

Another new vehicle Another great experience at Colonial Ford and with my salesman Dave Gillotti. I've dealt with Dave for at least 15 years. And as usual I got the call Another great experience at Colonial Ford and with my salesman Dave Gillotti. I've dealt with Dave for at least 15 years. And as usual I got the call about trading in my truck, because Dave knows how to time it when it's time to trade. After 20 years of pick up trucks I bought an Edge this time around. Dave helped with the entire process. He even let me take one home to make sure both dogs fit in the rear cargo area. They did, so there was no need for an Explorer. Dave found me the Edge that fit my needs and delivered it on time. Mark Paladino also helped with the dollars and Bill Johnson as usual steered me in the right direction with the financing. It's the relationship with Dave and Colonial that keeps me coming back. I always get a good deal and good service as well. S.B. More

Fabulous Service My husband and I went to Colonial Ford because we found out Mark Paladino was the General Manager. I the past, we had purchased many autos from him a My husband and I went to Colonial Ford because we found out Mark Paladino was the General Manager. I the past, we had purchased many autos from him at Mark Ford and were always happy with their service. We were greeted by Steve Zavatski and he was very polite and professional and made sure he knew our needs. He worked with us with great patience to answer all our questions on the used auto that we chose. We were very happy with all the attention to detail. Mike Meyer and Tom Sweeney were always very kind and helpful when we came in to the dealership and waited for Steve. After our choice was made of which automobile we were getting, Bill Johnson was extremely helpful with the financing. From start to finish, even with follow up email and phone call from Steve, we were extremely satisfied. Thank you to Colonial Ford for maintaining #1 quality service! Kathy and Joe N, New Milford , CT More

Great Experience We intended to see 4 Ford Explorers and simply make a choice based on cost. However having visited Colonial Ford we decided that it was the dealership We intended to see 4 Ford Explorers and simply make a choice based on cost. However having visited Colonial Ford we decided that it was the dealership for us. They had the cars as promised and did not just advertise fictitious cars just to get you in, and secondly they were professional from the moment we walked in till we left. Tom the sales person was honest and upfront and they gave us an amazing finance deal plus a good trade in on our Ford. I would recommend them to anyone wanted an unpressurized and honest car buying experience. More

Satisfied Customer at Colonial Ford It was time to get a new vehicle and the from the positive experience we had purchasing a Subaru Legacy from Colonial Subaru we decided to use Colonia It was time to get a new vehicle and the from the positive experience we had purchasing a Subaru Legacy from Colonial Subaru we decided to use Colonial Ford to buy our new Ford Explorer. We are glad that we did. Our sales person Don Bashak located the vehicle we were looking for and was a pro from start to finish. He made himself available to fit our schedule and all paperwork involved was taken care of and ready for us at the appropriate time. Highly recommend Don and Colonial Ford. More

Excellent experience! I shopped around at a few dealerships before stopping at Colonial Ford. ( My husband had purchased a car there a few months ago, and was quite pleased I shopped around at a few dealerships before stopping at Colonial Ford. ( My husband had purchased a car there a few months ago, and was quite pleased.). I was very impressed with the lack of "high pressure" salesmanship. Tom Spegnolo was friendly, helpful, and very knowledgable. He listened to my "must-have" list, as well as providing other suggested options I might like, and finally tracked down my perfect car! At delivery, Tom reviewed the new electronics in the car, and told me to call him or stop in any time with any questions I might have. Purchasing my car from him was truly a pleasurable experience! More

Very unprofessional Words cannot express how disappointed i am with Colonial Ford of Connecticut. I have had several conversations with Mr. Mike Myer in reference to an Words cannot express how disappointed i am with Colonial Ford of Connecticut. I have had several conversations with Mr. Mike Myer in reference to an Infiniti I was interested in. I explained to Mr. Myer I would be purchasing the car in full, which included a check from a bank and the remainder in cash. Mr. Myer then had to discuss with his manager whether or not this was doable. After speaking with his manager, he called me back and informed me they could make this happen. Our next conversation consisted of Mr. Myer trying to get me to fill out an application through their dealership to see if i could be approved through their bank they "prefer" to use. I explained, again, this was not something i wanted to do and wished to proceed with what was originally discussed. He proceeded to give me multiple reasons why he did not want to do it my way, none of which were good reasons to me. Mr. Myer was rude and, eventually, hung up in my face. I'm going to assume this behavior from your staff is not tolerated, and I would like to receive a call back from Mr. Myer's supervisor so that I may have a better understanding of why my original deal fell through and why I was treated with such disrespect. I hope to hear back from someone immediately. Sincerely, A potential customer you just lost More

Great experience in car buying Tom Sweeney made my experience a pleasure. He was very knowledgeable about the new vans and helped me get into the one that really suited my needs. St Tom Sweeney made my experience a pleasure. He was very knowledgeable about the new vans and helped me get into the one that really suited my needs. Start to finish he handled everything for me and made it a simple and enjoyable process. More

they work hard to correct problems. I just purchased a used (sorry, "pre-owned") 2013 Ford C-max Energi fro Colonial Ford. First, this dealer has the largest selection of vehicles of the I just purchased a used (sorry, "pre-owned") 2013 Ford C-max Energi fro Colonial Ford. First, this dealer has the largest selection of vehicles of the many Ford dealers within 50 miles. They were the only ones with used C-max Energi models, and they had several new 2014 Fusion Energi in addition to 2015 versions of both cars. Tom Spegnolo is very nice and won't try to sell you more car than what is right for you. He was honest, assessed my needs, and made an honest recommendation, when he stood to make a larger commission off of a more expensive car. We encountered a couple of glitches, but they were corrected quickly. First, their website advertised the vehicles as "certified," but then it turned out they weren't officially "certified." They corrected this and sold the car as "certified." Then, when I picked up the car, Tom gave me his car's key instead of the second set of keys to my car. The mechanic also left the charging cord in the workshop. The same afternoon, Tom drove to meet me, after he finished work, to give me the correct key and the charging cord. He didn't make excuses. He just said "sorry," fixed the issue, and went on his way. It would be great if everything were 100% correct from the start, but these guys recognized their mistakes, owned up to them, then quickly corrected them. That's pretty good, too. More