Colonial Ford

Great Service and Salesmanship, Watch out for the fine print My experience with Colonial Ford was great! They were efficient, knowledgeable and professional. Only complaint is the internet advertised price was My experience with Colonial Ford was great! They were efficient, knowledgeable and professional. Only complaint is the internet advertised price was not available because I chose the 0%/6yr dealer financed option. The advertisement was misleading. I love the truck I purchase, and the buying experience was great. But the price difference gnaws at me. *** kudos to store manager for explaining the difference and making concerted effort to resolve. More

Smooth Purchase! As a commercial purchaser I really appreciate a smooth, hassle free and efficient experience. Steve and Colonial were exactly that for my last purchas As a commercial purchaser I really appreciate a smooth, hassle free and efficient experience. Steve and Colonial were exactly that for my last purchase. This time around I needed a preowned vehicle. I knew once I outlined my needs to Steve I did not have to worry. He found me a "like new" Transit that fit my needs to a T! Most important of all MY boss was very happy! Price was right, vehicle was clean and the paperwork quick and simple. Steve kept me abreast of each step throughout the process and Jason made pick up day a breeze. We will be in the market for a Transit 350 after the first of the year. Steve and Colonial will be my only call. Thank You! More

Best experience I've ever had , I cannot begin to thank Steve Z and the staff at colonial Ford for an amazing experience from start to finish , I cannot begin to thank Steve Z and the staff at colonial Ford for an amazing experience from start to finish More

Absolutely top-notch experience Tim Barrett made our shopping experience painless and pleasant! He was so patient and spent plenty of time helping us find just what we were looking Tim Barrett made our shopping experience painless and pleasant! He was so patient and spent plenty of time helping us find just what we were looking for. He took care of arranging for the add-ons we wanted and had the truck ready when promised. Tim was so available by phone and passed along a wealth of useful information about the vehicle. More

Thorough review of product line The service was very good. Steven stayed after closing to make sure I had all the information on the features and truck types available at Ford. The service was very good. Steven stayed after closing to make sure I had all the information on the features and truck types available at Ford. More

Car purchase I recently purchased a pre -owned Honda Civic from Colonial Ford.I have nothing but praise for the staff and in particular Kevin Elston who sold me I recently purchased a pre -owned Honda Civic from Colonial Ford.I have nothing but praise for the staff and in particular Kevin Elston who sold me the car. From the moment I walked in until the moment I drove away, nothing but pure professionalism. I was fully satisfied and attribute that to Kevin. Tim R. Danbury Ct. More

Sales Experience Walked in without an appointment and was greeted by our salesman Rick Almeida. A friendly, attentive guy. Showed us an Escape on the showroom floor, i Walked in without an appointment and was greeted by our salesman Rick Almeida. A friendly, attentive guy. Showed us an Escape on the showroom floor, it was a platinum edition with all of the options. He said he had an SE outside with almost all of the options of the Platinum for a lot less money. Took that for a drive and my wife and I really liked it. Rick told us that this car had an extra $1000 dollar rebate on it from Ford and a $500 Labor Day rebate for a total of $3950 in rebates. He asked where we looked before and we told him that we just came from a Jeep dealer and we weren't happy about our trade amount. The sales manager upgraded our trade value by a $1000. Rick figured out the numbers and we agreed to purchase the car. Every email and phone call to Rick was promptly returned. When we picked up the car he explained how everything worked and synced my wife's phone to the car. A very painless experience especially since we haven't purchased a new car in 12 years. Car even came with a full tank of gas. Only issue was that once I brought the car home and had it in the garage I noticed a lot of tree sap and water marks on the hood. The car is black. I had to clay bar, polish and wax the hood to get rid of them. Car was a 2016 leftover so it was outside for a while. Not a huge deal but something that should have been addressed. More

Helpful, caring, overall amazing experience Second purchase at Colonial Ford and wouldn't go anywhere else! Dealers were very helpful, patient and informative as I made my decision. They were pa Second purchase at Colonial Ford and wouldn't go anywhere else! Dealers were very helpful, patient and informative as I made my decision. They were patient, polite and not pushy. More

Dangerous Service deptartment is incompetent - can't even do an oil change correctly. They left the filter loose and oil leaking. Also installed filter incorrec Service deptartment is incompetent - can't even do an oil change correctly. They left the filter loose and oil leaking. Also installed filter incorrectly and they lost a screw so they drilled a screw in sideways and destroyed the center clip. When I called they seemed completely uninterested - not even an apology they just told me to call back on Monday. More

Excellent Service from knowledgeable staff My wife and I had a great experience buying our first Ford from Colonial. Rick Almeida was patient, knowledgeable and responsive to our very long wish My wife and I had a great experience buying our first Ford from Colonial. Rick Almeida was patient, knowledgeable and responsive to our very long wish list of options on the Explorer. I have already recommended the Colonial team to friends and colleagues. More