Colonial Honda of Dartmouth

I had a very unpleasant experience with this dealership and I would not recommend this place to anyone. They have some of the worst customer service I have ever seen and they are not willing to negotiate and I would not recommend this place to anyone. They have some of the worst customer service I have ever seen and they are not willing to negotiate at all. They advertised a used car that I was interested in at a low price but then wanted to charge me an $895 dealer prep fee to apparently make up the difference. I felt this was very misleading and a little deceptive and I wouldn't pay it. They should just advertise the car for what they want to sell it for and not jack up the price with fees. I did receive several phone calls and emails with offers to help to no avail. The general manager, Nick Sturgis, responded to one of my e-mails I sent him explaining my situation and said he would see what he could do. I never heard from him again. It has taken one request in person, one phone call, two e-mails (with the last one threatening to place a complaint with the Better Business Bureau), and one month to finally get my $100 deposit refunded. I didn't receive any kind of apology from them for the inconvenience I was put through. They didn't even let me know when the credit was processed. I had to check my account to see if the credit was there. However, I did receive an e-mail the same day the credit posted telling me about their fabulous sale and inviting me to come in. I can't believe it. I'm an irate customer and they continue to send me e-mails about their sales...unbelievable. Like I said, extremely poor customer service. More

Heather did a wonderful job as service adviser.She was very professional,knowledgeable. The first phone call she was very good in speaking nice and clearly. also very efficent.Upon my arrival she greeted very professional,knowledgeable. The first phone call she was very good in speaking nice and clearly. also very efficent.Upon my arrival she greeted me with a nice smile and welcome. She went about her business in a very business like way I can say without reservation she is difinitly an asset to your service department. Keep up the GOOD WORK, Heather. Sincerely Dale Souza More

My husband and I are over 70. Our 1997 Mercury finally died and we reluctantly shopped for a new car. We were both untrusting of car salesmen until we met Barry Otto at Colonial Honda in Dartmouth. Barry died and we reluctantly shopped for a new car. We were both untrusting of car salesmen until we met Barry Otto at Colonial Honda in Dartmouth. Barry understood our needs and limited income. He helped us select a Honda Civic which is perfect in every way. After we bought the car Barry patiently spent considerable time explaining the technology which was all new to us. He also promised to be just a phone call away to answer questions. This major purchase turned out to be a positive experience for us. Shelley Masterson . More

Having Barry Otto as our Sales Person made trading in our 2011 Honda Pilot for a new 2013 Pilot painless! Barry's attention to detail as well as his manner provided us with a professional yet personal experi 2011 Honda Pilot for a new 2013 Pilot painless! Barry's attention to detail as well as his manner provided us with a professional yet personal experience and Arthur Lauzier was just so knowledgable, pleasant and helpful in setting up the Bluetooth! Kevin Ward was efficient and a great person to deal with on the finance end of the purchase! We could not be happier with the entire process! thank you Colonial Honda!! More

Barry Otto was our sales person --- Fantastic! Best "new car" process I've ever had (maybe 20 total cars). Barry "sold us on the car" --- Brian Mota took care of the final numbers! "new car" process I've ever had (maybe 20 total cars). Barry "sold us on the car" --- Brian Mota took care of the final numbers! More

They hid all the problems in my car and pushed me away and ignored me until the 30 day period was up and I was stuck with this broken car. Don't trust them. They only tell the happy and satisfied people t and ignored me until the 30 day period was up and I was stuck with this broken car. Don't trust them. They only tell the happy and satisfied people to write reviews so the comments are swayed to seem positive. More

My family decided it was time to move into a minivan, and our research led us to the Honda Odyssey. Honda's Certified Pre-Owned program seemed the best route for us, so we browsed local listings on Honda's our research led us to the Honda Odyssey. Honda's Certified Pre-Owned program seemed the best route for us, so we browsed local listings on Honda's website. I came across a 2011 Odyssey at Colonial Honda of Dartmouth with an appropriate mileage and price tag and called to make an offer on it. The personnel at Colonial were polite and professional on the phone and accepted my offer. I took the family down there from Boston that same day to make the purchase. All went smoothly. At home that evening I noticed some details I had missed while at the dealership. The deal on paper wasn't the same as the deal I had anticipated after my phone conversation. My wife and I asked about the difference when we returned to pick up the car, but the manager on duty wasn't able to help us immediately. I became concerned that we were going to get an all-too-typical runaround now that the sale had been made and that the dealership was going to blow me off along with my concerns. I'm very happy to say that Colonial Honda did no such thing! When they were able to hear my concern in full, Colonial Honda made a quick and complete resolution to the issue and made me a satisfied customer! Giving automotive dealerships everywhere a good name, I can now confidently recommend Colonial Honda of Dartmouth as a business that genuinely puts customers first! More

I have dealt with Barry's Honda for many years.. When I have dealt with Barry's Honda for many years.. When Colonial took over, I must admit I was a bit skeptical. I had a scheduled service appointment I have dealt with Barry's Honda for many years.. When Colonial took over, I must admit I was a bit skeptical. I had a scheduled service appointment. When I walked in and found that Ric Ferreira was still there...that made me VERY happy!!! It's always nice to see a familiar face when a business changes hands. Every time I go for any type of service or an inspection sticker, I'm always greeted with an enthusiastic smile! It's like visiting family! I rate this dealership very highly! 5 plus!!! Just recently, I turned in my 2011 CR-V for a 2013 model. I feel I received a very fair deal. My salesperson was Carmelo Colon...a very pleasant young man. He basically listened to what I wanted and after confurring with Kevin, a sales manager, I signed on the dotted line. They both worked very diligently to give me exactly what I requested. I told a friend about how "I went in for a sticker and came out with a new CR-V" !!. She went right down to Colonial and bought the one I turned in!! I know she'll be treated as well as I was. Sign me a very loyal Honda owner, Nancy Wood Dupont More

I recently purchased a 2013 Honda CRV EX from Colonial Honda via their Internet Sales Channel. Not only did Colonial Honda have the best price of the three other dealerships I contacted, they had the best Honda via their Internet Sales Channel. Not only did Colonial Honda have the best price of the three other dealerships I contacted, they had the best service and customer ratings. My sales person Joe Zekus was fantastic, going above and beyond what I expected from a car salesman. His professionalism didn't end after he made the sale, but continued even after the vehicle purchase was complete. I got the car I wanted at the price that I wanted, without any pressure to buy before I was ready. I can highly recommend Colonial Honda - this is my second Honda purchased from them and each experience has been better than the last. More