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Colonial Honda of Dartmouth - Service Center

Dartmouth, MA

3.5
43 Lifetime Reviews Review Dealership

43 Reviews of Colonial Honda of Dartmouth - Service Center

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December 14, 2020

"Justin was great came in for a tire problem n he helped..."

- jjdd21q

Justin was great came in for a tire problem n he helped out quick with excellent service.. definitely would recommend justin he was very friendly.

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Recommend Dealer
Yes
Employees Worked With
June 21, 2020

"Bad customer service! Ordered parts online. No order..."

- Josh

Bad customer service! Ordered parts online. No order updates after 2 weeks so I submitted inquiries through the website and by email but received no response. I called twice and was told the parts were in and would ship out today or tomorrow. I asked to speak to the manager and was placed on hold for a while. Then the same guy (not the manager) told me the parts would not be in until next week. He said the manager was in a meeting so I asked for a refund and for the manager to call me back. The manger never returned my call. I won’t be doing business with this dealership again.

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Recommend Dealer
No
Employees Worked With
He said his name was Josh
May 29, 2020

"Excellent Service! "

- Kwap17

My 2019 CR-V was due for a 15k mile maintenance and I know those take a few hours. I called and explained to Jeff in the service department that I am pregnant and I'm not supposed to be exposed to people like sitting in the waiting room due to COVID-19, but i really wanted and needed to get my car serviced. He told me not to worry, to take care of myself and my baby. They came and picked my car up for me, serviced it, and brought it back when it was done and i just paid over the phone. I am extremely grateful! This is my second vehicle purchase from this dealership and I would definitely recommend using them to my friends and family in the future!

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Recommend Dealer
Yes
Employees Worked With
Jeff
December 17, 2019

"Updated Review"

- battistaa

This is an update to my previous review. The dealership management team of Colonial Honda replied to my concern and took care of the situation.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Rodrigues
July 26, 2019

"Oil change/inspection service"

- CC

I went for my oil change/inspection and Justin at Colonial Honda provided great customer service! He made sure everything that needed to be checked/filled was good, washed my car, and applied a coupon. Afterwards, I realized I had another coupon that expired and he took that coupon as well, saving me $35 off my oil change/inspection/wheel alignment. He was very easy to work with.

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Recommend Dealer
Yes
Employees Worked With
June 19, 2019

"LIARS"

- ddkb

Bought my Certified Honda from Colonial Honda and in a few months the starter was grinding every once in a while. I brought it in and it did not grind for them. They told me that there was nothing they could do until it did it for them and that the starter would be covered under the drive train warranty. I did not worry about it and figured I would bring it back when it got worse. Months later, it did get worse, so I brought it back again. This time, they told me I needed a new starter and it was NOT covered under the drive train warranty. I said I was not happy because they told me it would be covered. The service manager said "you being unhappy does not extend your bumper to bumper warranty". RUDE. I am selling the car and going back to a Toyota product.

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Recommend Dealer
No
Employees Worked With
believe the mangers name was Scott
May 11, 2019

"Horrible service experience"

- Janet123

I'd been coming to this dealer to have my cars serviced for 6 years. I had a 2012 civic and currently have a 2011 crv. Brought it in for oil change, tire rotation and any other suggested services. Left two hours later and the car was now shimmying at /over 60mph and when it brakes. Bring it back. The tires weren't balanced, only rotated. The customer has to ask for the tires to be balanced. First time I've ever heard of that. They balance the tires. I'm told the mechanic drove it and it's fine. I leave. Its still shimmying when it brakes. Back now for a third time in the same day. The rotors need to be addressed. Which wasn't done when the tires were rotated or the brakes inspected earlier. Despite knowing that dealerships charge more for service, I had been loyal to this place for 6years. I lost faith in their ability to do good, safe work on my car today and will not purchase from them again.

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Recommend Dealer
No
Employees Worked With
Bruce, service dept. Don't know the name of the mechanic.
May 11, 2019 -

Colonial Honda of Dartmouth responded

Hi. I am really sorry to hear about your situation. My name is Miguel Garcia and I am the Senior Sales Manager at Colonial Honda. I just contacted our Service Director. Please email me or call me directly and I will do my very best to assist you and solve this situation for you ASAP. mgarcia@buycolonialhonda.com. 1-508-996-6800. Once again. I am really sorry and please let me take care of this..

April 16, 2019

"Jeep Sahara"

- bbbike

Colonial took care of my issues quickly and very professional , I like the people at this dealership, I would go back again, Thank you for a great experiance

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephan Barlatier, Jason Lopes , Manny Ramos, Samantha Saylor
December 27, 2018

"My Wonderful Experience"

- Mrs. Z

What a wonderful surprise happened to me today after my oil change.I just had another great experience with Andrea at Colonial Honda of Dartmouth who helped me lease a new 2019 Honda Civic Sport. Ron & I appreciate Andrea's dynamic personality and patience. In addition, she is extremely knowledgeable and super helpful including her detailed instructions all about my new car. I am thankful. Sincerely, Marilyn Zannini

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Recommend Dealer
Yes
Employees Worked With
December 12, 2018

"I'm Very grateful for my new Honda "

- Ysa86

Im very happy for this great deal, and I want to say thank you to Edward and Waleed for the wonderful work you guys do, very professional and helpful, this is the way to be successful.. Happy holidays

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Edward Ortiz
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