Colonial Hyundai
Downingtown, PA
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Excellent Experience When looking to purchase a new or used vehicle, it can sometimes be overwhelming and stressful. However my experience was nothing short of perfect at When looking to purchase a new or used vehicle, it can sometimes be overwhelming and stressful. However my experience was nothing short of perfect at Colonial Hyundai and I know I’d recommend them to any of my friends and family. I can also say when I myself am back in the market for a new or used vehicle you’ll find me at Colonial Hyundai in Downingtown. I absolutely love my certified pre-owned 2017 Hyundai Elantra and couldn’t be happier with my vehicle choice and the service I received in the car buying process. I had the pleasure of working with Clint Rupert and George Clark throughout the process who both provided phenomenal service. They both made sure I got into the car I wanted and took care of me like I was family. They both earned 5 out of 5 stars in my book and I look forward to working with them again in the future. Till then, Happy Holidays and Happy New Years to the entire Colonial Hyundai family! Thank you again for everything! More
Good dealership My car was ready sooner than expected. The service person called as soon as it was done so my whole day was not a waste. My car was ready sooner than expected. The service person called as soon as it was done so my whole day was not a waste. More
Disappointed this time Basically went for lube and oil change. While there Elias said I needed an alignment asap although he had done one just about 3000 miles previously. Basically went for lube and oil change. While there Elias said I needed an alignment asap although he had done one just about 3000 miles previously. When presented with that information, Elias changed his mind about the tire wear which he then said was now minimal. This did shake my confidence in the ability/honesty of Elias who represents the service department. Other than this incident, I have been pleased with Colonial Hyundai. More
Good and Bad Ruben was great. Such a gentleman. He is considerate and informative. He makes sure to ask before anything extra is done on the car. He takes the Ruben was great. Such a gentleman. He is considerate and informative. He makes sure to ask before anything extra is done on the car. He takes the time to explain and help me make the decision. Unfortunately, there was a much bigger event going on at the desk behind him. In front of everyone in the Service Department, employees and customers, the Service Department Manager was holding a disciplinary meeting with one of the mechanics. The Manager was yelling at him in and putting on quite a show. The other employees were embarrassed. The customers were uncomfortable. It was totally unnecessary because the manager's office was about 25 steps away, where this meeting could have been done privately. But more importantly, I was shocked that Colonial Hyundai would hire someone with such poor management skills. The Manager berated this employee. He was condescending, sarcastic and rude. I give that mechanic a lot of credit. He never raised his voice. He was professional (or paralyzed with embarrassment). Anyone else might have entered into an argument with him or walked out. The manager could use some professional and sensitivity training. Employees don't seem as happy as they used to at Colonial Hyundai. I can see why. More
Recall and inspection Car was in for a recall and oil change. Decided to do inspection while it was there because it was due soon. It ended up needing a few repairs to pass Car was in for a recall and oil change. Decided to do inspection while it was there because it was due soon. It ended up needing a few repairs to pass inspection and the service was completed in a timely manner. More
Mr. Ruben Escobar is FABULOUS!!! MR. RUBEN ESCOBAR IS THE BEST!!!. VERY PROFESSIONAL, KNOWLEDGEABLE, COURTEOUS AND THE LIST GOES ON AND ON. EXPLAINS EVERYTHING THAT YOU CAN UNDERSTAND MR. RUBEN ESCOBAR IS THE BEST!!!. VERY PROFESSIONAL, KNOWLEDGEABLE, COURTEOUS AND THE LIST GOES ON AND ON. EXPLAINS EVERYTHING THAT YOU CAN UNDERSTAND AND SHOWS YOU PERSONALLY WHAT NEEDS TO BE SERVICED, HOW MUCH IT WOULD COST UP FRONT, AND GIVES YOU RECOMMENDATIONS ABOUT YOUR VEHICLE. HE IS VERY THOROUGH AND WILL TAKE TIME TO ANSWER ANY QUESTIONS YOU MAY HAVE. HE IS ONE GREAT ASSET THAT ANY CORPORATION WILL LOVE TO HAVE TO BE ON THERE TEAM, THANXS ONCE AGAIN RUBEN!!! More
Excellent Service Dept. Had the 15k service done on my Genesis. They never disappoint. Everything was great. I would highly recommend this dealership for sales and especially Had the 15k service done on my Genesis. They never disappoint. Everything was great. I would highly recommend this dealership for sales and especially service. More
Engine Replacement My engine seized. It was simple to have the car towed to the site and it was quickly evaluated. Even though the mileage was past the warranty, I was My engine seized. It was simple to have the car towed to the site and it was quickly evaluated. Even though the mileage was past the warranty, I was told it would be presented to Hyundai. I was approved in a day and the work was done quickly. More
Another Amazing Service Experience I was in for my 60,000 mile service and it was certainly another amazing service experience. The Service Advisor paid attention to every detail on my I was in for my 60,000 mile service and it was certainly another amazing service experience. The Service Advisor paid attention to every detail on my list. Thanks More
Service Consistent, friendly service every time. Wait time is good when waiting during service. Making appointments are easy. Waiting room is pleasant and Consistent, friendly service every time. Wait time is good when waiting during service. Making appointments are easy. Waiting room is pleasant and comfortable. Service hours are good. More