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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
856 Reviews
Call Service Center (781) 395-5300

856 Reviews of Colonial Nissan of Medford - Service Center

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November 09, 2023

All the Reps at the Reception Area are very courteous, very customer centric and waiting time is reasonable! More

by SANDIE.LAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

Colonial Nissan of Medford responded

Sandie, Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. Jessica and our team appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

November 08, 2023

Thanks best service I ever had good customer service they told me all the problem I. Car had and fixed it. More

by aryalnp1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. Joanne and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

November 08, 2023

Always fills my needs with my vehicle excellent service and excellent service desk people joann More

by HAZELFORREST54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Colonial Nissan of Medford responded

Hazel, We are very happy to hear Joanne provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

November 06, 2023

Ripoff dealership. Did work that i never told them to do. Never going back there. Going to report with rmv and nissan. More

by btamber83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Licona
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Colonial Nissan of Medford responded

Thank you Joe Bellizia

Nov 09, 2023 -

Colonial Nissan of Medford responded

I can post why this is false report but you can not fight city hall we will take you out of our system, thanks for letting us know. Joe Bellizia

November 05, 2023

Tried to rip me off, told me , gave me dirty oil in oil change after refusing additional services, stay away More

by lepardo131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Sasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Colonial Nissan of Medford responded

We did do an oil and filter service to the customers vehicle, and did not put the old oil back in it they got their paper work that the oil service was done. Yes the customer did wait longer than expected, and the manager gave the customer the oil and filter service at no charge to them. The vehicle does have a rusted and porous oil pan, they chose not to have it done. So they have and oil service done, find out wrongs wrong with their vehicle, and it is done at no charge to the customer. ??????? Sincerely Joe Bellizia

Nov 06, 2023 -

lepardo131 responded

I saw the oil come out of the car with my own eyes from other repair shop dont believe the response, just saving face

November 04, 2023

The customer service was great. The team was very friendly and knowledge. the wait time was very reasonable. More

by NORMAABDULLAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Colonial Nissan of Medford responded

Thank you, Norma, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

November 03, 2023

Personnel is personable and professional. They will make sure you are always happy with their service. More

by JOSIESTUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Colonial Nissan of Medford responded

Thank you, Josie, for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

November 03, 2023

Joanne was great! Very polite and knowledgeable. I was informed I could reach out if o needed anything. More

by CHANGELIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joanne and our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

November 02, 2023

My customer service was really great and sweet. Laura keep going yo make a wonderful Job with colonial nissan in medford More

by saintoiryanie
Recommend Dealer
Yes
Employees Worked With
Laura
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Nov 02, 2023 -

Colonial Nissan of Medford responded

Thank you for the kind words for Laura and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

November 02, 2023

As always, the team did a great job with my car. The staff is friendly and knowledgeable. They were quick with their assessment and took the time to thoroughly review everything they found and made More

by CRAIGSAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura (Service Dept) - 5 Stars
Report | Print
Nov 02, 2023 -

Colonial Nissan of Medford responded

Thank you so much for your kind words, I will pass them along.

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