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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford
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Joanne Sasso

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.8
325 Reviews

Dealership Experience

15 yrs, 8 mos

Industry Experience

41 yrs, 11 mos

Languages Spoken

English English

4.8

325 Reviews

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325 Reviews of Joanne Sasso

May 10, 2024

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Employee Rating

Staff was great and even helped me out when I arrived after their closing time. A closer Nissan dealer said that they couldn't help me for weeks but Colonial was able to take me right in and everything w More

by Commercial customer
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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May 11, 2024

Colonial Nissan of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

May 07, 2024

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John is always very professional and helpful I always deal with him. I would definitely recommend this service department More

by catherinemscott0622
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Santarpio, Jessica Licona

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May 07, 2024

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Catherine, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

May 02, 2024

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Service team is great. Professional and fast! Would recommend and will return here for my next appointment More

by ddentamaro
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Yes
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May 03, 2024

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

April 30, 2024

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Friendly staff, quick turn around & a comfortable place to wait I would highly recommend to anyone. More

by BRENDA.DRIVER
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Yes
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May 01, 2024

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out, Brenda. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

April 26, 2024

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The associate was very helpful in getting me set up with a replacement key. They even uncovered that I had been overcharged for a previous service and initiated the refund for that. More

by hazystone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Declan Foyle

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Apr 29, 2024

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

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Great service i was in and out fast they have great customer sevicei would recamend to oters to take there cars in for service More

by LISAMARTIN633
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Recommend Dealer
Yes
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Apr 26, 2024

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

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Everything went great. Everyone was so nice. I was seen on time. Everything went smoothly. More

by ANNSILVIO
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Joe Bellizia

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Apr 26, 2024

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

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The whole service team was great to deal with and the work performed on my wife's Armada was perfect! More

by adam
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Yes
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Apr 26, 2024

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team, Adam. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

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The process of getting my car checked and repaired was explained well. I explained to the staff that it is my first car and my first time having brake issues and she helped me navigate getting them checke More

by caty.sullivan
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Helpful
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Apr 26, 2024

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out, Caty. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

April 19, 2024

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Staff was very polite and helpful. Service Dept took excellent care of my car.. with added perks More

by RANKLIN1977
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Recommend Dealer
Yes
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Apr 21, 2024

Colonial Nissan of Medford responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

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