Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.8
532 Reviews

Dealership Experience

17 yrs, 7 mos

Industry Experience

43 yrs, 10 mos

Languages Spoken

English English

4.8

532 Reviews

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532 Reviews of Joanne Sasso

April 24, 2026

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Employee Rating

Service was done quickly. I didn’t have to wait long. Always an amazing service! More

by nayanalama
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 24, 2026

Colonial Nissan of Medford responded

It’s great to hear your Rogue’s service was completed so quickly. Joanne and our service team are delighted you didn’t have a long wait and enjoyed the attention to detail. We look forward to assisting with your Nissan again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

April 21, 2026

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Jessica is very nice, friendly and helpful throughout my service. The service was great and quick. I would highly recommend it. More

by Hechen
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Apr 21, 2026

Colonial Nissan of Medford responded

It’s great to hear that Jessica’s friendly and helpful approach made your Nissan Rogue service quick and smooth. We appreciate your recommendation and look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

April 13, 2026

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Joanne always makes the typically boring and monotonous experience of getting an oil change, easy and pleasurable! Her professionalism and friendliness make Colonial Nissan Medford stand out from the pack More

by btobasky
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 13, 2026

Colonial Nissan of Medford responded

It’s wonderful to hear that Joanne made your oil change on your Nissan both easy and enjoyable. Her friendly and professional approach means a lot to our team and we look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

April 07, 2026

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Brought in vehicle to assess an issue, dealership identified issue and recommended some additional maintenance. I gave written approval for the repair and specific maintenance (via text) but when I More

by KERSTEIN
Service Price Transparency
Service Time
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Recommend Dealer
No
Apr 08, 2026

Colonial Nissan of Medford responded

Kerstein, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

Apr 11, 2026

Colonial Nissan of Medford responded

Kerstein, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

April 02, 2026

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I was told I needed tires and then on my receipt it said I requested them. If they weren’t needed I never would have said replace them they are less than two years old More

by helenmarie1116
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Recommend Dealer
Yes
Apr 03, 2026

Colonial Nissan of Medford responded

Helen, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joanne met your expectations. Thank you for choosing Colonial Nissan of Medford. We look forward to having you as a valued customer for many years to come! Joe Bellizia, General Manager jbellizia@nissanofmedford.com

April 01, 2026

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Always get efficient and courteous service at this location even in case of emergency. Cost depends on service performed. More

by KAREN2RUSSEL
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Derrick Prescod

Apr 01, 2026

Colonial Nissan of Medford responded

Thank you for trusting us with your Nissan Leaf. We’re glad our team provides prompt, courteous support, even in urgent situations. We look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

April 01, 2026

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Fantastic! I brought my car in for two issues and both were covered under the insurance I purchased. They fixed it same day I brought it in. Simple and smooth p More

by erinsheehan67
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Apr 01, 2026

Colonial Nissan of Medford responded

Thank you for sharing your feedback. We’re delighted that the issues with your Sentra were covered by your insurance plan and that our team completed the repairs on the same day. It’s great to know the process was smooth and our staff made you feel welcome. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 09, 2026

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Overall, a wonderful staff. Joanne was excellent and the sercice dept did a great job! More

by maryannedimarco
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Colonial Nissan of Medford responded

Thank you for highlighting our team’s performance and for calling out Joanne. We’re glad the service department took great care of your Nissan. We look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 06, 2026

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You seldom find honesty and people being very upfront about the work that has been done on your car and the work that will be done on your car. I was proud to bring my car to colonial. More

by shitwormq
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: I don’t know the name of the mechanic he was excellent at colonial

Mar 06, 2026

Colonial Nissan of Medford responded

Thank you for trusting us with your Nissan and for recognizing our honest, upfront service. It’s rewarding to know you were proud to bring your vehicle here and we look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 02, 2026

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Very friendly , professional and knowledgeable kept me up to date on what was going on while I waited More

by Rickaracka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Colonial Nissan of Medford responded

It’s great to hear our team provided friendly, professional, and knowledgeable service while you waited on your Nissan Murano. We’re glad we kept you updated throughout the appointment. Thanks for sharing your positive experience. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

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