Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.8
470 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.8

470 Reviews

Write a Review

Dealership Experience

8 yrs, 3 mos

Industry Experience

8 yrs, 3 mos

Specialties & Trainings

Bilingual

470 Reviews of Jessica Licona

April 26, 2026

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Employee Rating

The service was good. Everyone helpful and friendly. Andy was very nice in expediting my wait time. More

by auntiepn
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Recommend Dealer
Yes

Other Employees Tagged: Andy Bellizia

April 21, 2026

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Jessica is very nice, friendly and helpful throughout my service. The service was great and quick. I would highly recommend it. More

by Hechen
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Apr 21, 2026

Colonial Nissan of Medford responded

It’s great to hear that Jessica’s friendly and helpful approach made your Nissan Rogue service quick and smooth. We appreciate your recommendation and look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

April 06, 2026

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Derrick was extremely helpful and knowledgeable, despite my disagreement with the way Nissan was coding the job. He explained everything with fine detail to smooth things out, and I very much appreciated hi More

by Ryan Campbell
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Recommend Dealer
Yes

Other Employees Tagged: Derrick

Apr 06, 2026

Colonial Nissan of Medford responded

Thank you for your review. We’re pleased our team clarified the Nissan coding process on your Rogue and helped smooth things out. Jessica and everyone here appreciate your kind words and trust in our honesty. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

April 01, 2026

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Everyone was pleasant and informative. Overall was a good experience. I would go back too. More

by HCF1958
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Recommend Dealer
Yes
Apr 01, 2026

Colonial Nissan of Medford responded

Thank you for the five star review. We’re glad our team was friendly and helpful during your Nissan Rogue service. We look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

April 01, 2026

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Always get efficient and courteous service at this location even in case of emergency. Cost depends on service performed. More

by KAREN2RUSSEL
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Derrick Prescod

Apr 01, 2026

Colonial Nissan of Medford responded

Thank you for trusting us with your Nissan Leaf. We’re glad our team provides prompt, courteous support, even in urgent situations. We look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

April 01, 2026

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Fantastic! I brought my car in for two issues and both were covered under the insurance I purchased. They fixed it same day I brought it in. Simple and smooth p More

by erinsheehan67
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Apr 01, 2026

Colonial Nissan of Medford responded

Thank you for sharing your feedback. We’re delighted that the issues with your Sentra were covered by your insurance plan and that our team completed the repairs on the same day. It’s great to know the process was smooth and our staff made you feel welcome. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 28, 2026

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The service department as always was very good. I received timely excellent and friendly service. More

by Wlacapria
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Recommend Dealer
Yes
Mar 28, 2026

Colonial Nissan of Medford responded

It’s wonderful to hear our service team provided prompt and friendly care for your Nissan Rogue. Thank you for the five-star review and for trusting us with your service needs. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 21, 2026

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moment I arrived, she provided outstanding customer care and made the entire process smooth and stress-free. Jessica is professional, attentive, and truly goes above and beyond to ensure her clients feel co More

by Diana
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Recommend Dealer
Yes
Mar 23, 2026

Colonial Nissan of Medford responded

Diana, thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 17, 2026

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Amazing! I know I can always walk in with any car issues (without an appointment), and they always get to it in a timely fashion. They diagnose the problem, c More

by bpeixoto
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Recommend Dealer
Yes

Other Employees Tagged: Tony

Mar 17, 2026

Colonial Nissan of Medford responded

Thank you for sharing your experience! We’re glad our team could address your Nissan’s issues without an appointment, provide prompt diagnostics, and walk you through the repair details and costs. We appreciate the opportunity to keep your vehicle running smoothly. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 11, 2026

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Helpful and they fixed the issue for free due to their previous error. Very honest. More

by JEFFSHIRTCLIFF
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Recommend Dealer
Yes
Mar 11, 2026

Colonial Nissan of Medford responded

Your five-star rating means a lot. We’re glad Jessica and our team could resolve the issue on your Nissan Versa free of charge and appreciate you noting our honest approach. Please reach out if we can help again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

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