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Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.9
270 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.9

270 Reviews

Write a Review

Dealership Experience

6 yrs, 4 mos

Specialties & Trainings

Bilingual

270 Reviews of Jessica Licona

May 08, 2024

Dealership Rating
Employee Rating

I have been loyal to Nissan of Medford for 6 years. I am on a first name basis with Jessica, Laura and Alex of the service department. I feel that I can trust this service department and feel confident More

by OBRIENCHRISTINA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Alex Chase , Laura

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May 08, 2024

Colonial Nissan of Medford responded

Thank you, Christina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

May 07, 2024

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John is always very professional and helpful I always deal with him. I would definitely recommend this service department More

by catherinemscott0622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Santarpio, Joanne Sasso

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May 07, 2024

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Catherine, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

May 03, 2024

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I really liked the service at Colonial Nissan. The staff was knowledgeable and very patient. I had no problem scheduling my car service. The process was seamless. Excellent customer service! More

by rosejacob31
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Recommend Dealer
Yes
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May 05, 2024

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

May 02, 2024

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I like the service but even with the appointment time , takes a lot of time. More

by SABINA748
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Recommend Dealer
Yes
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May 03, 2024

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sabina, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

May 01, 2024

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Great service. Friendly staff. Quick service. I know I will always get the best service. More

by MaryFH
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Recommend Dealer
Yes
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May 02, 2024

Colonial Nissan of Medford responded

Mary, Thank you for your business and this review. We're happy to hear Jessica and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

April 26, 2024

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Employee Rating

The associate was very helpful in getting me set up with a replacement key. They even uncovered that I had been overcharged for a previous service and initiated the refund for that. More

by hazystone
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso, Declan Foyle

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Apr 29, 2024

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

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Employee Rating

Everything went great. Everyone was so nice. I was seen on time. Everything went smoothly. More

by ANNSILVIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Bellizia, Joanne Sasso

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Apr 26, 2024

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

Dealership Rating
Employee Rating

The process of getting my car checked and repaired was explained well. I explained to the staff that it is my first car and my first time having brake issues and she helped me navigate getting them checke More

by caty.sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

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Apr 26, 2024

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out, Caty. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

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Very quick and easy service experience, less than 30 minutes to finish oil change and tire rotation. More

by cbratkovics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Minigan

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Apr 26, 2024

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

April 23, 2024

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Employee Rating

Great service, the lad at the desk was friendly and very helpful. Service was done quickly More

by BROADBENTUK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2024

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

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