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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
864 Reviews
Call Service Center (781) 395-5300

864 Reviews of Colonial Nissan of Medford - Service Center

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June 08, 2023

Work was done as expected. It was finished on time and everyone was courteous and nice. More

by GDELLISOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

June 08, 2023

Service was excellent People very friendly & listen when asked a question and find out the answer to your questions More

by RNCROTTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

June 08, 2023

I never have had a problem with the service department. I think they do good work when I bring my cars in for service. More

by d322_son
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

June 07, 2023

Colonial Nissan of Medford's service department is top notch. My vehicle's service was done promptly and efficiently Joanne Sasso was professional, kind and friendly. More

by ANNAM59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joanne and our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

June 07, 2023

Got charged over $500 to fix air conditioning. It wasn’t diagnosed properly. Now we still need it fixed and we’re out money spent for nothing. More

by KCOSTELLO398
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service department staff
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Jun 10, 2023 -

Colonial Nissan of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Alex Chase, Service Manager achase@nissanofmedford.com

Jun 10, 2023 -

KCOSTELLO398 responded

So my daughter brought in the vehicle again to fix the air conditioning. They said a different part needs replacing and charged her over $700 this time and now it’s leaking. So we have now spent $1300 total and it’s still broken. My daughter is reaching out one last time. If this isn’t corrected for free we will take it elsewhere and I will contact the attorney generals office for help. Very disappointed.

June 07, 2023

Everything went extremely smoothly and I was able to get all my work done within a day More

by joehurton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Colonial Nissan of Medford responded

Thank you for your business and this review, Joe. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

June 06, 2023

The service people are great and very efficient. Joanne, Jessica and Laura are very efficient. More

by AEVELYN.FEDERICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

June 01, 2023

My name is Brendon Gianatassio. 2019 Nissan Rogue. Leased from Shaq at Colonial Nissan. Shaq is awesome More

by bgianatassio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jun 02, 2023 -

Colonial Nissan of Medford responded

Thank you for the kind words for our team, Brendon! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

June 01, 2023

Customer service was wonderful. Easy to get an appointment and very pleasant person scheduling. Laura and Jessica are very efficient and friendly. More

by INFO.MERAKICLEANING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

June 01, 2023

Great good for change new oil that it Hervin who work know me very well More

by IRISHWOODY.WB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Chase
3.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Santarpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Minigan
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Jun 02, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback! We appreciate your business and look forward to serving you again. Alex Chase, Service Manager achase@nissanofmedford.com

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